Travel Agencies

COVID-19 Resources and Return to Travel Hub

Preparing for Travel

  • Avoid connecting flights where possible.

  • Check in for your flight on your phone through the airline app.

  • Pack a mask for every day and bring plastic bag to store dirty masks in.

  • Pack hand sanitizer size 12 ounces per passenger allowed.

  • Pack individually packaged alcohol or anti-bacterial wipes in carry-on or checked luggage. Jumbo containers of hand wipes are also allowed in carry-on or checked luggage.

  • Call ahead to hotel and find out their COVID-19 measures taken, and any services not currently being offered.

  • Many airlines are not offering beverage service. Most airlines are encouraging travelers to bring snacks and a water bottle to fill before you fly.

  • Download TSA app 

  • Download app for airline.

  • Consider having someone drop you off at the airport to avoid taking shuttle.

During a Trip

  • Be prepared for maybe a little lengthier time through TSA.

  • Limit interaction frequently touched surfaces such as kiosks, digital interfaces such as touchscreens and fingerprint scanners, ticket machines, turnstiles, handrails, restroom surfaces, elevator buttons, and benches as much as possible.

  • If your driver's license or state-issued ID expired on or after March 1, 2020, and you are unable to renew at your state driver’s license agency, you may still use it as acceptable identification at the checkpoint. TSA will accept expired driver’s licenses or state-issued ID a year after expiration or 60 days after the duration of the emergency, whichever is longer. By the way, the Department of Homeland Security recently announced an extension of time to obtain a REAL ID-compliant driver’s license. The new deadline is October 1, 2021.

  • Prior to going through the security checkpoint, take the items from your pockets and place them into your carry-on bag so that you don’t have to place them in a bin. Remove the keys, tissues, lip balm, loose change, breath mints, mobile phone and anything else from your pockets and place them right into your carry-on bag. 

  • Wear mask and wash hands often.

  • Limit how often you take your face mask off to drink and eat. Some airlines have actually reduced or suspended their food and beverage services to avoid transmission of the virus.

  • Check the hotel’s COVID-19 prevention practices before you go.

  • Check travel restrictions and quarantine rules for your desired destination. Some states require visitors to stay inside for two weeks upon arrival.

  • Use options for online reservation and check-in, mobile room key, and contactless payment. 

  • Check which amenities are open before booking, as many shared spaces at these facilities are closed so you can plan ahead.

  • Minimize use of areas that may lead to close contact (within 6 feet) with other people as much as possible or visit at off-peak times, like break rooms, outside patios, inside lounging areas, dining areas/kitchens, game rooms, pools, hot tubs, saunas, spas, salons, and fitness centers. Wear a mask and leave if you can't maintain social distance. 

  • Wipe down all hard, nonporous surfaces regularly. Prioritize high-touch surfaces, like keys, TV remotes, night stands, handles on sinks and doors, the fridge (inside and out), light switches. If you are considering cleaning your travel lodgings, see CDC’s guidance on how to clean and disinfect. 

  • Consider taking the stairs. Otherwise wait to use the elevator until you can either ride alone or only with people from your household.

  • Request contactless delivery for any room service order.

  • Before traveling, pack sanitizing wipes and hand sanitizer with at least 60% alcohol (in case you are unable to wash your hands at your destination). Bring your cloth face covering to wear at times when physical distancing is difficult.

  • Clean and disinfect frequently touched surfaces regularly (for example, the steering wheel, gear shift, door frame/handles, windows, radio/temperature dials, and seatbelt buckles).

  • When using parking meters and pay stations, consider using alcohol wipes to disinfect surfaces or use hand sanitizer containing at least 60% alcohol after use. Wash hands with soap and water for at least 20 seconds as soon as it is possible.

  • Improve the ventilation in the vehicle if possible (for example, open the windows or set the air ventilation/air conditioning on non-re circulation mode).

  • Consider limiting the number of passengers in the vehicle to only those necessary.

  • Use touchless payment when available.

  • Sit in the back seat in larger vehicles such as vans and buses so you can remain at least six feet away from the driver.

Returning Home
  • Know the rules in the state and town where you live. If you'll need to quarantine when you return, can you miss work or work remotely?

For recommended or required interstate traveler quarantines click here

Coronavirus Information and resources


Travel requirements

When you check-in you'll be asked to confirm you've been free of COVID-19 symptoms for the past 14 days. Staying home is the best way to protect yourself and others from getting sick.

Icon face covering
Face coverings

A face covering is required while flying on American, except for children under 2 years old. Starting July 29, 2020, you'll also be required to wear a face covering in the airport where your trip begins, where it ends and where you connect.

  • Please bring your own face covering to use while traveling. While limited quantities of face coverings may be available at the gate, they will not be available for every customer on every flight.
  • Be sure your face covering is on before you board the plane and wear it during your flight. If you decline to wear one, you may be denied boarding and future travel on American.
  • Your face covering may be removed to eat or drink, but please put it back on when you’re done.

Keep in mind, a face covering can be a mask or any secured cloth like a scarf or bandana that covers your nose and mouth. Visit the Centers for Disease Control and Prevention (CDC) website for more information.

CDC recommendations for face coverings Opens another site in a new window that may not meet accessibility guidelines.


COVID-19 newsroom

American-Airlines - Face Covering Requirements - July 24, 2020 pdf

Upgraded Clean Commitment

Touchless Check-in

Travel Requirements

Face Masks Required for Everyone's Safety

Delta customers and employees are required to wear a face mask, or appropriate cloth face covering over their nose and mouth throughout their travel, aligning with best practice guidelines from the CDC. Plastic face shields may be used in addition to a mask but are not approved mask replacements. Any mask with an exhaust valve is not approved as an acceptable face mask for customers traveling on any Delta operated flight.

Face coverings will be required across all Delta touchpoints:  

  • Lobby Check-in 
  • Delta Sky Clubs
  • Boarding Gate Areas 
  • Jet Bridges  
  • On board the aircraft for the duration of the flight – except during meal service

Usage is strongly encouraged in high-traffic areas, including security lines and restrooms. 

Customers with unique mask requirements should bring the appropriate face covering that best meets their needs. Customers with health conditions or disabilities that explicitly prevent the wearing of a face covering or mask are strongly encouraged to reconsider travel or should be prepared to complete a ‘Clearance-to-Fly’ process prior to departure at the airport. If you require this exemption, please arrive early to complete the process during check-in and avoid missing your flight – this process can take over one hour. Please arrive early to allow additional time. Mask exemptions apply only to travel on flights operated by Delta. 

To learn about Delta Partner carrier face mask policies, click here

Additional Safety & Flexibility Measures

 In response to the COVID-19 pandemic, Southwest has made changes to their operations and procedures to better support the well-being and comfort of Employees and Customers – and will continue to evaluate policies and procedures as more is learned.  They have employed stringent cleaning and physical-distancing practices such as using electrostatic and anti-microbial spray treatments in the cabin, implemented physical-distancing measures, limited the number of Passengers onboard, modified boarding procedures, and provided masks for Employees. Learn more about the Southwest Promise and what it means when you are ready to travel.

Travel Requirements

Preparing to Travel
  • Prior to travel, please check your temperature and confirm that you do not have a fever. Do not travel if you have a fever.
  • Please stay at home and do not travel if you have recently been diagnosed with or are currently experiencing symptoms of COVID-19.
    • If you’ve recently had close contact with someone who has COVID-19, the CDC recommends quarantining for 14 days in your home and avoiding air travel.
    • Because many people with COVID-19 may be asymptomatic, Southwest Airlines® requires all travelers wear a face covering over their nose and mouth, unless an exemption applies.
    • If you have questions, feel you cannot or should not travel, or need rebooking assistance, please contact a Southwest Airlines Representative.
  • Download your mobile boarding pass prior to arrival to limit the amount of exchanges you make with others. We recommend using the Southwest Airlines app. You can download the app here.
  • Arrive at the airport earlier to allow for new check-in and security processes.
  • Customers are required to wear a face covering over their nose and mouth at all times during their Southwest travel experience. It is highly encouraged to bring your own hand sanitizer and face covering. If you forget your face covering at home, a mask will be available for you. The only exception made will be for children under the age of 2 (in alignment with CDC age guidelines). For more information on our face covering policy, see our FAQ.
  • Maintain physical spacing at the airport and onboard.
  • We are serving water and a snack mix on flights over 250 miles, when available. Straws are available on request. For all other flights, snack and beverage service is suspended until further notice to limit close interactions. (Began May 22)
Helping everyone keep their distance
  • We’re posting airport signage and floor markers to encourage physical-distancing in gate areas. (Began early May)
  • Plexiglas® is being installed at ticketing and gate counters, and baggage service offices. (Completed early May)
  • Boarding
    • Boarding in groups of 10 to allow for physical-distancing on only one side of the boarding poles.
    • Family boarding is not changing, but we will encourage families to respect the personal space of others during boarding.
  • Middle seats open through at least October 31 to provide Customers more personal space onboard.
    • Customers can pick their seat—if you’re traveling together, you’re welcome to sit together.
Cleaning around the clock
  • Both an electrostatic disinfectant and an anti-microbial spray are applied on every surface of the aircraft, killing viruses on contact and forming an anti-microbial coating or shield for 30 days.
  • Sani-Cide EX3, a broad-spectrum disinfectant, will be used to clean onboard lavatories and tray tables before every flight.
  • We deep clean each plane from nose to tail for nearly 6-7 hours every night. (Began March 4)
  • Every aircraft is equipped with a sophisticated air recirculation system that introduces fresh air into the cabin every second while inflight, resulting in a complete exchange of cabin air every two to three minutes. We use HEPA filters onboard that remove 99.97% of airborne particles*—similar to the technology found in hospitals.
  • Hand sanitizer is available at the check-in kiosks, ticket counters, and gates. Wipes will be available for Customers onboard.
  • We’re cleaning the ticket counters, gates, and baggage claim areas multiple times a day.

United Airlines - COVID-19 HUB

UW System-United Airlines Return-to-Travel Toolkit pdf


All travelers are required to wear face coverings during their entire flight, except when eating or drinking. We’re also requiring travelers to wear face coverings in the airport, including at United customer service counters and kiosks, United Club℠ locations, our gates and our baggage claim areas. We encourage you to bring your own face covering, but our customer service agents will be able to provide them if you don't have one. Children younger than 2 years old are exempt.

If you refuse to follow United's face covering policy while in the airport or on board a United flight, you may be refused transport and could also lose your travel privileges on United for a certain period of time that will be determined when we review the incident. If a United representative or flight attendant notices or is informed of a traveler who is not wearing a face covering and that traveler isn't exempt, they will proactively inform the customer that for the health and safety of everyone, face coverings are mandatory for all customers and employees in the airport and on board. They'll also offer to provide a mask if needed. If the customer continues to not wear their face covering, the United representative or flight attendant will report the incident so it can be reviewed. After the flight has reached its destination, the security team will investigate the incident and take the necessary action regarding the customer's travel on future United flights.

What to expect when you fly 

At Check-in

  • Implementing temperature checks for employees and flight attendants working at hub airports or line stations
  • Installing sneeze guards at check-in and gate podiums
  • Encouraging use of the United app for contactless travel assistance and more
  • Promoting social distancing with floor decals to help customers stand 6 feet apart
  • Rolling out touchless check-in for customers with bags, and launching bag delivery from the airport to your final destination

At the Gate

  • Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • Providing hand sanitizer and disinfectant wipes
  • Allowing customers to self-scan boarding passes
  • Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing
  • Rolling out Clorox Total 360 Electrostatic Sprayers to disinfect in hub air

On Board

  • Providing individual hand sanitizer wipes for customers
  • Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • Providing onboard items like pillows and blankets upon request
  • Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • Reducing contact between flight attendants and customers during snack and beverage service
  • Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • De-planing in groups of five rows at a time to reduce crowding
  • Using electrostatic spraying to disinfect aircraft
  • Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove at least 99.97% of airborne particles


Car Rental Companies


Enterprise Holdings COVID-19 Complete Clean Pledge

Complete Clean Pledge
Today and every day, we are committed to maintaining the highest standards of cleanliness in the industry. Now more than ever, our customers and employees deserve to know we stand behind that commitment with our Complete Clean Pledge. We pledge to go above and beyond our already rigorous cleaning protocols, including strict sanitizing procedures to protect the health and safety of all.

While we’ve always had a very formal training process in place that instructs all employees on the proper cleaning of a vehicle, employees are being trained to implement new and more comprehensive mandates that include enhanced cleaning guidance for our vehicles, shuttles and branch locations, as well as social distancing practices.

Each of our vehicles is thoroughly cleaned and backed with the Complete Clean Pledge. Our procedures mandate a thorough washing, vacuuming, general wipe down, and sanitizing with a disinfectant that meets leading health authority requirements, with particular attention to more than 20-plus high-touch points. We are frequently reinforcing the importance of this process with our employees.

Social distancing protocols are implemented as passengers board, ride and depart from our shuttle buses. We are limiting the number of passengers on each bus, encouraging a one-way flow as passengers board and ensuring that passengers from different parties keep appropriate social distancing from others.

High-touch areas of our shuttles are cleaned and sanitized using a disinfectant frequently and between trips. This includes baggage racks, door handles, and seat backs. All surfaces are thoroughly cleaned and sanitized with a disinfectant at least once per day.

Branch Locations
The Complete Clean Pledge extends to our locations, as well.

We are implementing additional measures to clean and disinfect our locations, in alignment with guidance from health authorities. This includes frequently sanitizing touchable surfaces with disinfectant throughout the day, such as countertops, phones, tablet devices, payment devices, door handles, among other high-touch areas.

The cleaning guidance set forth in the Complete Clean Pledge is also aligned with the U.S. Travel Association’s (USTA) "Travel in the New Normal" guidance.

Taking Precautions to Reduce Spread
While we are accepting reservations from any branch location on the web or by phone, we have limited our physical locations by consolidating operations to centralized branches. We are also continuing to monitor the situation and open branches back up as appropriate in areas where we are able.

After you make a reservation online, you may be contacted by an Enterprise employee to help arrange a vehicle transfer point that may differ from your originating branch location.

For reservations made on your behalf by a third party, such as an insurance carrier, the process is the same. An Enterprise employee will contact you to arrange the details to fulfill your reservation.

This precaution helps protect employees and customers, keeping our open locations and physical interaction to a minimum while still maximizing our availability for those that need our services.

Employee and Customer Safety and Wellbeing
While we have limited our open physical locations as much as possible, rental agents are available on site to assist in the actual transfer of vehicles.

Enterprise is committed to providing a safe work environment during this challenging time and continues to monitor the situation, implementing additional safety measures as needed.

In addition to branch employees, we also have remote customer service staff working to answer your questions and help you arrange or change reservations.

The employees working in branch locations are following the best practices recommended by various health authorities to help protect and reduce risk of spreading the virus.

These practices include:

  • Wearing masks or facial coverings
  • Limiting the number of employees in a location
  • Using social distancing
  • Staying home if they are feeling ill
  • Frequently washing hands
  • Frequently sanitizing touchable surfaces with disinfectant
  • Using disposable gloves and a disinfectant when cleaning vehicles
  • Minimizing customer interaction at vehicle pickup or delivery
  • Ensuring local teams have supplies and resources needed

To help protect both customers and employees, we also have modified our service offerings. This includes the addition of curbside rentals at our locations to help promote social distancing by getting you quickly on your way while avoiding foot traffic in our locations.

Whether you are picking your vehicle up curbside, or if we deliver it to you at your workplace, body shop or home, we maintain proper distance throughout the process.

While we look forward to continuing to serve you during this time, we recognize some travel plans may change. We have extended our existing no-fee cancellation policy to include customers with pre-paid rentals booked directly through us. Customers who have booked a rental through a third-party are encouraged to contact that party directly to understand their policy.

Loyalty Programs
We are continuing to closely monitor the impact of travel restrictions on our members during this global health emergency. To support our loyal customers and ensure they can enjoy the status and benefits they have earned, the National Car Rental and Enterprise Rent-A-Car brands have extended their elite tiers for another year through Emerald Club and Enterprise Plus, respectively.

Both Emerald Club and Enterprise Plus are also rolling over any qualifying rentals and rental days above those needed to get the member to the next tier, giving the member a balance into the following year.

Emerald Club has also extended the use of free days earned from its annual “One Two Free” (U.S.) and “Rent Rent Reward” (Canada) promotion from June 15 to December 31. Additionally, One Two Free days earned can be redeemed at U.S. Enterprise Rent-A-Car neighborhood locations.

Hertz COVID-19 Hub 

Hertz Gold Standard Clean

Your Safety is Our Priority

To help protect you – and help ensure the health and safety of everyone – we will start requiring customers and employees at our locations to wear masks effective July 27.

According to the CDC, masks help prevent the spread of Covid-19. Therefore, we ask you wear yours across all Hertz touchpoints. Young children (aged 3 or below) and anyone with a health condition that prevents them from wearing a mask are exempt.

This is one more step we’re taking to ensure your Hertz rental is the safest way to travel. All our cars go through a thorough cleaning and sanitization process before being sealed, so you can rent confidently knowing no one else has entered your disinfected vehicle before you. Hertz Gold Plus Rewards® members can also skip the counter altogether and go straight to their cars.*

*Available at select airport locations

Introducing Hertz Gold Standard Clean

In addition to following social distancing best practices at our locations, we are raising the bar on our high standards for safety and cleanliness. We are proud to introduce Hertz Gold Standard Clean, an enhanced vehicle disinfectant and sanitization process designed to give you total confidence when you rent a car.

Every vehicle will be sealed and certified ‘Hertz Gold Standard Clean’ after undergoing a 15-point cleaning and sanitization process that follows U.S. Centers for Disease Control and Prevention (CDC) guidelines.

We are rolling out Hertz Gold Standard Clean now in the U.S. and planning to launch in other countries. Learn more about Hertz Gold Standard Clean, here.

Flexibility and Convenience

We know that flexibility and convenience are more important than ever. That is why we’ve offered vehicle delivery and pick up at almost 3,000 U.S. Hertz neighborhood locations and made the following changes and enhancements in several countries and regions:

  • Waived fees for young drivers
  • Introduced low one-way rental rates