Concur Support & User Guides

Training

Fox World Travel Concur Support Desk

View All Concur Video Demos and Guides on the Fox Portal

Fox World Travel is available to support your Concur questions. Contact support via phone at 608-710-4172 or via chat in the Concur application.

 

Forgot Password?

Submit a request to Concur for a password reset. Your username is your current institutional email address.

New User Registration

Concur registration for new users. Registration is limited to employees. The use of a university e-mail address is required for user name.

Additional Support

Contact your institution’s travel manager for additional support questions.

Sign up to receive Concur outage notifications

Personalized SAP Concur Open Updates

Personalized up-to-the-minute service availability and performance information

  1. OPI-5911527 : US2 : Expense | Japan - Japan Public Transportation (JPT) : Root Cause Analysis

    6 September 2024 | 4:30 am

    Impact as Reported: In the US2 Data Center, saving JPT Route Search entries through the SAP Concur website and SAP Concur mobile app were below expected levels. Affected users may have experienced error message "An error occurred. Please try again or contact administrator. " When attempting to submit an expense report. Root cause: The root cause of the incident has been identified in the temporary unavailability of a service responsible for secrets management, that has caused several downstream Expense services to fail due to unintended runtime dependencies. The downtime of the secrets management service has been caused by a scheduled change, followed by a service restart that has taken more time than intended due to an unexpectedly high amount of incoming requests. Corrective Actions: The unintended dependencies are being removed and service teams informed on best practices to adopt moving forward. The change and deployment process for the secret management service is being reviewed and improvements are being evaluated in terms of execution time and communication.

  1. OPI-5911527 : US2 : Expense | Japan - Japan Public Transportation (JPT) : Issue Identified and Resolved

    26 August 2024 | 5:29 am

    In the US2 Data Center, saving JPT Route Search entries through the SAP Concur website and SAP Concur mobile app were below expected levels. Affected users may have experienced error message "An error occurred. Please try again or contact administrator. " when attempting to submit an expense report. As the Incident Response Team (IRT) was investigating the issue, the service self-recovered. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will be conducted , and a root cause analysis report provided when that investigation is complete.