Travel Incorporated Concur Support Desk

Navigational issues, password reset, or other Concur technical questions.

Phone: 866-738-6444

Forgot Password?

Submit a request to Concur for a password reset. Your username is your current institutional email address.

New User Registration

Concur registration for new users. Registration is limited to employees. The use of a university e-mail address is required for user name.

Additional Support

Overview of Concur Homepage (Video)
Homepage Tip Sheet (PDF)
How to find the lowest fares in Concur

Contact your institution’s travel manager for additional support questions.

Personalized SAP Concur Open Updates

Personalized up-to-the-minute service availability and performance information

  1. OPI-5370210 : US | EMEA : Travel : Issue Identified and Resolved

    In the North America Data Center and EMEA Data Center, travel booking completions through the SAP Concur website were below the expected level. Affected users may have received an error when attempting to search for travel or complete a travel booking. As the Incident Response Team was being assembled, the system automatically recovered without manual intervention, fully restoring service for all affected users. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.

  1. OPI-5326663 : US | EMEA | INVALID : Travel : Intermediate Root Cause Analysis

    In the North America, EMEA, and Concur Cloud for Public Sector Data Centers, hotel searches using the Sabre GDS service were significantly below expected level. Affected users may have received search results with the following error message, “Unable to retrieve rates for this hotel." While the Incident Response Team (IRT) was investigating the issue, service returned to normal operating levels without IRT intervention. The identification of the root cause is in progress. Corrective measures are pending the identification of the root cause.