Training
Travel Incorporated Concur Support Desk
Navigational issues, or other Concur technical questions.
Phone: (877) 811-9898, #3
Forgot Password?
Submit a request to Concur for a password reset. Your username is your current institutional email address.
New User Registration
Concur registration for new users. Registration is limited to employees. The use of a university e-mail address is required for user name.
Additional Support
Overview of Concur Homepage (Video)
Homepage Tip Sheet (PDF)
How to find the lowest fares in Concur
Contact your institution’s travel manager for additional support questions.
Personalized SAP Concur Open Updates
Personalized up-to-the-minute service availability and performance information
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OPI-5855428 : US2 | EU2 | CONCUR CLOUD FOR PUBLIC SECTOR | FRANCE DC : Travel : Root Cause Analysis
24 April 2024 | 6:09 am
In the US2, EMEA and Concur Cloud for Public Sector (CCPS) Data Centers, travel bookings using the Sabre GDS services through the SAP Concur website and SAP Concur mobile app were below expected level. Affected users may have experienced an error message "We encountered an issue that prevented us from completing your request." when trying to book air, car and hotel. The root cause of the incident has been identified to be a service disruption within our third party Global Distribution System (GDS).
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OPI-5855428 : US2 | EU2 | CONCUR CLOUD FOR PUBLIC SECTOR | FRANCE DC : Travel : Issue Resolved
18 April 2024 | 9:19 pm
In the US2, EU2, France, and Concur Cloud for Public Sector (CCPS) Data Centers, travel bookings through the SAP Concur website and SAP Concur mobile app were below expected level due to an issue with Sabre GDS service. Affected users may have experienced an error message "We encountered an issue that prevented us from completing your request." when trying to book air,car and hotel. As the Incident Response Team (IRT) was gathering, the service self recovered. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.