Support
Travel Incorporated Concur Support Desk
Navigational issues, or other Concur technical questions.
Phone: 866-738-6444
Forgot Password?
Submit a request to Concur for a password reset. Your username is your current institutional email address.
New User Registration
Concur registration for new users. Registration is limited to employees. The use of a university e-mail address is required for user name.
Additional Support
Overview of Concur Homepage (Video)
Homepage Tip Sheet (PDF)
How to find the lowest fares in Concur
Contact your institution’s travel manager for additional support questions.
Personalized SAP Concur Open Updates
Personalized up-to-the-minute service availability and performance information
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OPI-5401324 : US : Travel : Issue Resolved
4 December 2021 | 12:28 pm
In the North America Data Center, completing travel searches through SAP Concur website and SAP Concur mobile app was 50% below expected level. Affected web users may have experienced the following error when searching for flights, “We’re Sorry… We encountered an issue that prevented us from completing your request.” Affected mobile users may have experienced a spinning wheel when attempting a flight search. The Incident Response Team restarted a business server tier to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
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OPI-5401324 : US : Travel : Issue Status Update
4 December 2021 | 12:12 pm
In the North America Data Center, completing travel searches through SAP Concur website and SAP Concur mobile app was 50% below expected level. Affected web users may have experienced the following error when searching for flights, “We’re Sorry… We encountered an issue that prevented us from completing your request.” Affected mobile users may have experienced a spinning wheel when attempting a flight search. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.