Travel Incorporated Concur Support Desk

Navigational issues, or other Concur technical questions.

Phone: 866-738-6444

Forgot Password?

Submit a request to Concur for a password reset. Your username is your current institutional email address.

New User Registration

Concur registration for new users. Registration is limited to employees. The use of a university e-mail address is required for user name.

Additional Support

Overview of Concur Homepage (Video)
Homepage Tip Sheet (PDF)
How to find the lowest fares in Concur

Contact your institution’s travel manager for additional support questions.

Personalized SAP Concur Open Updates

Personalized up-to-the-minute service availability and performance information

  1. OPI-5524509 : US : Travel : Intermediate Root Cause Analysis

    Impact as Reported: 
In the North America Data Center, completing travel searches through the SAP Concur website and SAP Concur mobile app were 50% below expected level. Affected users may have encountered an error when attempting to search for travel. Root Cause:
 The incident was caused by a delayed completion of an emergency maintenance activity for database migration. Corrective Actions:
 The relevant team is engaged into further investigation on the root cause of the incident. Additional details will be provided once they become available.

  1. OPI-5524509 : US : Travel : Issue Identified and Resolved

    In the North America Data Center, completing travel searches through the SAP Concur website and SAP Concur mobile app were 50% below expected level. Affected users may have encountered an error when attempting to search for travel. As the Incident Response Team was being assembled, the service automatically self-recovered. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.