Training
Fox World Travel Concur Support Desk
Fox World Travel is available to support your Concur questions. Contact support via phone at 608-710-4172 or via chat in the Concur application.
Forgot Password?
Submit a request to Concur for a password reset. Your username is your current institutional email address.
New User Registration
Concur registration for new users. Registration is limited to employees. The use of a university e-mail address is required for user name.
Additional Support
Contact your institution’s travel manager for additional support questions.
Personalized SAP Concur Open Updates
Personalized up-to-the-minute service availability and performance information
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OPI-6002181 : US2 : Travel : Issue Resolved
28 April 2025 | 5:49 pm
In the US2 Data Center, air travel searches in the new Concur Travel, using the Sabre and Amadeus GDS services through the SAP Concur website was below expected level. Affected users may have experienced an error, “AR-40000” when attempting to perform travel searches. New Concur Travel users should now be able to search for car and hotel. As the Incident Response Team was investigating, Issue service self-recovered. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
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OPI-6002181 : US2 : Travel : Issue Status Update
28 April 2025 | 5:29 pm
In the US2 Data Center, air travel searches in the new Concur Travel, using the Sabre and Amadeus GDS services through the SAP Concur website was below expected level. Affected users may have experienced an error, “AR-40000” when attempting to perform travel searches. New Concur Travel users should now be able to search for car and hotel. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.