Support
Travel Incorporated Concur Support Desk
Navigational issues, password reset, or other Concur technical questions.
Phone: 866-738-6444
Forgot Password?
Submit a request to Concur for a password reset. Your username is your current institutional email address.
New User Registration
Concur registration for new users. Registration is limited to employees. The use of a university e-mail address is required for user name.
Additional Support
Overview of Concur Homepage (Video)
Homepage Tip Sheet (PDF)
How to find the lowest fares in Concur
Contact your institution’s travel manager for additional support questions.
Personalized SAP Concur Open Updates
Personalized up-to-the-minute service availability and performance information
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OPI-5370210 : US | EMEA : Travel : Issue Identified and Resolved
27 September 2021 | 4:50 am
In the North America Data Center and EMEA Data Center, travel booking completions through the SAP Concur website were below the expected level. Affected users may have received an error when attempting to search for travel or complete a travel booking. As the Incident Response Team was being assembled, the system automatically recovered without manual intervention, fully restoring service for all affected users. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
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OPI-5326663 : US | EMEA | INVALID : Travel : Intermediate Root Cause Analysis
22 September 2021 | 3:29 am
In the North America, EMEA, and Concur Cloud for Public Sector Data Centers, hotel searches using the Sabre GDS service were significantly below expected level. Affected users may have received search results with the following error message, “Unable to retrieve rates for this hotel." While the Incident Response Team (IRT) was investigating the issue, service returned to normal operating levels without IRT intervention. The identification of the root cause is in progress. Corrective measures are pending the identification of the root cause.