Training
Travel Incorporated Concur Support Desk
Navigational issues, or other Concur technical questions.
Phone: 866-738-6444
Forgot Password?
Submit a request to Concur for a password reset. Your username is your current institutional email address.
New User Registration
Concur registration for new users. Registration is limited to employees. The use of a university e-mail address is required for user name.
Additional Support
Overview of Concur Homepage (Video)
Homepage Tip Sheet (PDF)
How to find the lowest fares in Concur
Contact your institution’s travel manager for additional support questions.
Personalized SAP Concur Open Updates
Personalized up-to-the-minute service availability and performance information
-
OPI-5524509 : US : Travel : Intermediate Root Cause Analysis
5 September 2022 | 5:11 am
Impact as Reported: In the North America Data Center, completing travel searches through the SAP Concur website and SAP Concur mobile app were 50% below expected level. Affected users may have encountered an error when attempting to search for travel. Root Cause: The incident was caused by a delayed completion of an emergency maintenance activity for database migration. Corrective Actions: The relevant team is engaged into further investigation on the root cause of the incident. Additional details will be provided once they become available.
-
OPI-5524509 : US : Travel : Issue Identified and Resolved
27 August 2022 | 8:44 pm
In the North America Data Center, completing travel searches through the SAP Concur website and SAP Concur mobile app were 50% below expected level. Affected users may have encountered an error when attempting to search for travel. As the Incident Response Team was being assembled, the service automatically self-recovered. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.