Concur Support & User Guides

Training

Fox World Travel Concur Support Desk

View All Concur Video Demos and Guides on the Fox Portal

Fox World Travel is available to support your Concur questions. Contact support via phone at 608-710-4172 or via chat in the Concur application.

 

Forgot Password?

Submit a request to Concur for a password reset. Your username is your current institutional email address.

New User Registration

Concur registration for new users. Registration is limited to employees. The use of a university e-mail address is required for user name.

Additional Support

Contact your institution’s travel manager for additional support questions.

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Personalized SAP Concur Open Updates

Personalized up-to-the-minute service availability and performance information

  1. OPI-5931976 : US2 | EU2 | CONCUR CLOUD FOR PUBLIC SECTOR : Travel : Issue Resolved

    4 October 2024 | 10:33 am

    In the US2,EU2 and Concur Cloud for Public Sector (CCPS) Data Centers, completing travel searches using the Worldspan, Galileo and Apollo GDS services through the SAP Concur website and SAP Concur mobile app were intermittently unavailable. Affected users may have experienced latency or slow processing followed by an error when trying to search for air, car and hotel. As a workaround, users may retry to perform their search again. The Incident Response Team (IRT) worked with the third party vendor to resolve the issue. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.

  1. OPI-5931976 : US2 | EU2 | CONCUR CLOUD FOR PUBLIC SECTOR : Travel : Issue Status Update

    4 October 2024 | 10:23 am

    In the US2,EU2 and Concur Cloud for Public Sector (CCPS) Data Centers, completing travel searches using the Worldspan, Galileo and Apollo GDS services through the SAP Concur website and SAP Concur mobile app were intermittently unavailable. Affected users may have experienced latency or slow processing followed by an error when trying to search for air, car and hotel. As a workaround, users may retry to perform their search again. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.