Training
Travel Incorporated Concur Support Desk
Navigational issues, or other Concur technical questions.
Phone: (877) 811-9898, #3
Forgot Password?
Submit a request to Concur for a password reset. Your username is your current institutional email address.
New User Registration
Concur registration for new users. Registration is limited to employees. The use of a university e-mail address is required for user name.
Additional Support
Overview of Concur Homepage (Video)
Homepage Tip Sheet (PDF)
How to find the lowest fares in Concur
Contact your institution’s travel manager for additional support questions.
Personalized SAP Concur Open Updates
Personalized up-to-the-minute service availability and performance information
-
OPI-5771173 : INVALID | INVALID | INVALID : Travel : Root Cause Analysis
25 September 2023 | 4:56 am
Impact as Reported: In the US2, EU2, and Paris Data Centers, booking reservations using the Sabre GDS service was unavailable. Affected users may have experienced an error, “Sorry, something went wrong” when attempting to book a reservation. Root cause: The root cause of the incident has been identified to be a service disruption within our third party GDS vendor partner. Corrective Actions N/A
-
OPI-5768158 : INVALID : Expense | Travel | Invoice | Request | Imaging | Analysis/Intelligence : Root Cause Analysis
19 September 2023 | 4:54 pm
In the US2 Data Center, logging in through the SAP Concur website and SAP Concur mobile app was below expected level. Affected users may have experienced an error message “Sorry, Concur is currently unavailable.” when attempting to login. The engineering team has determined that a process to deploy load-balanced worker nodes in stages to an internal API gateway service did not allow the newly-deployed nodes to fully come online before accepting traffic, causing these nodes to enter a failed state while serving connections. This resulted in a cascading failure as load shifted within the gateway service, causing core services handling authentication functions to return errors. Service alarms triggered a rollback action, recovering service. Corrective Actions: The gateway service team will implement changes to the node deployment process which will pre-warm the application services running on new instances to ensure they are ready to accept traffic without failure.