Travel Incorporated Concur Support Desk

Navigational issues, or other Concur technical questions.

Phone: 866-738-6444

Forgot Password?

Submit a request to Concur for a password reset. Your username is your current institutional email address.

New User Registration

Concur registration for new users. Registration is limited to employees. The use of a university e-mail address is required for user name.

Additional Support

Overview of Concur Homepage (Video)
Homepage Tip Sheet (PDF)
How to find the lowest fares in Concur

Contact your institution’s travel manager for additional support questions.

Personalized SAP Concur Open Updates

Personalized up-to-the-minute service availability and performance information

  1. OPI-5481946 : US : Expense | Travel | Request : Issue Identified and Resolved

    In the North America Data Center, access to Concur Expense, Travel, and Request through the SAP Concur website and the SAP Concur mobile app were below expected level. Affected users may have experienced a site down page or “error 500” when trying to search or complete travel bookings, or submit expense and request reports. As the Incident Response Team ( IRT ) was gathering the issue was self recovered. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.

  1. OPI-5478147 : INVALID | INVALID | US : Travel : Issue Resolved

    In the North America, US2, and EU2 Data Centers, travel searches using the Worldspan GDS service was unavailable. Affected users may have experienced the following error message “We’re Sorry… We encountered an issue that prevented us from completing your request.” after clicking Search button. To check if your company was affected by this incident please log onto the Personalized Concur Open website. The Incident Response Team (IRT) engaged Travelport during the investigation. Travelport acknowledged the issue and confirmed incident resolution. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.