What is Concur
First Time Users
Concur Open: Real Time Status of Technical Issues
What is Concur
Concur is an online booking tool that travelers can use to book university-sponsored individual air, car or hotel reservations. Our contracted travel agency, Travel Incorporated, licenses Concur for University Travelers to use. Travelers can manage their itinerary, view changes, and research pricing by using Concur. Concur cannot be used for personal travel reservations, unless purchasing business travel combined with personal travel. Cost comparisons must be obtained when booking air travel. View support materials on the Concur Support Page.
- Groups of 10 or more travelers (other than athletic groups) should always be booked by a Fox World Travel Agent.
- Athletic travel (individual and groups) should always be booked by a Short’s Agent.
First Time Users
Step 1: Register
Employees must register with their UW institution email address in order for the registration to be accepted. Please allow up to 24 hours for approval.
Concur User Access Requirements
- Registration and direct access to Concur is limited to University employees.
- Concur Login Field: You must use your official University business email address (example: firstname.lastname@example.org)
- Employment status, official payroll job title and University email address is verified prior to registration approval.
- If you are a student (not employed by the University) you cannot have direct access. Contact your home or hosting department for booking and payment options within the University’s travel program.
If you recieve a popup after completing the form with the message “Please choose another Login ID or contact your administration for assistance”, the most common reason is that your login ID is already in the Concur system. If your employment status has not changed, please reset your password. If you continue to experience issues, contact your travel manager for support.
Step 2: Complete your Profile
Once you have completed the registration process you will receive an acknowledgment email from Concur with further instructions on how to set your password. You will then be directed to the Concur sign-on page to complete the required information of your profile. Travelers are encouraged to complete traveler preferences and frequent flyer or other travel reward programs to receive benefits when making reservations in the tool or with agents. You must save your profile before making your first reservation.
View the Comprehensive 25 Minute Concur Demo on Demand
Overview of Concur Homepage (Video)
Homepage Tip Sheet (PDF)
How to find the lowest fares in Concur
Navigational issues, or other Concur technical questions:
Phone: (877) 811-9898, #3
Submit a request to Concur for a password reset. Your username is your current institutional email address.
New User Registration
Concur registration for new users. Registration is limited to employees. The use of a university e-mail address is required for user name.
Contact your institution’s travel manager for additional support questions.
Personalized SAP Concur Open Updates
Personalized up-to-the-minute service availability and performance information
OPI-5666576 : INVALID : Expense | Travel | Invoice | Request | Imaging | Analysis/Intelligence | Mobile : Intermediate Root Cause Analysis
17 March 2023 | 12:53 pm
In the US2 Data Center, access to Analysis/Intelligence, Concur Expense, Concur Travel, Concur Invoice and Concur Request services through the SAP Concur website and SAP Concur mobile app was below expected level. Those who were already logged in may have encountered errors when attempting to perform tasks in Analysis/Intelligence, Concur Expense, Concur Travel, Concur Invoice and Concur Request services. Concur engineering teams continue to work with our 3rd party software vendor to perform and analyze diagnostics and logs from the impacted systems to ensure correct diagnosis of the cause of this event and implementation of preventive measures. A further update will be provided within 10 business days.
OPI-5664251 : INVALID | INVALID | INVALID : Expense | Travel | Invoice | Request | Imaging | Analysis/Intelligence : Root Cause Analysis
14 March 2023 | 7:52 pm
Impact as Reported: In the EU2, US2, Concur Cloud for Public Sector (CCPS) Data Centers, users experienced slowness as they tried to transact with Concur through the SAP Concur website and the SAP Concur mobile app while transaction volumes were at or near normal levels. Root cause: The cause of this incident was due to a service interruption within systems operated by SAP Concur vendor Akamai, which provides Internet-based content delivery for the Concur service. SAP Concur has received and reviewed root cause documentation on Monday, March 14, 2023 for this incident from Akamai under the terms of our service agreement - detailing the failure cause, mitigation and corrective actions. SAP Concur will follow through with Akamai on the close-out of the identified corrective actions and continue to monitor vendor service levels.
OPI-5666576 : INVALID : Expense | Travel | Invoice | Request | Imaging | Analysis/Intelligence | Mobile : Issue Identified and Resolved
10 March 2023 | 10:37 am
In the US2 Data Center, access to Analysis/Intelligence, Concur Expense, Concur Travel, Concur Invoice and Concur Request services through the SAP Concur website and SAP Concur mobile app was below expected level. Those who were already logged in may have encountered errors when attempting to perform tasks in Analysis/Intelligence, Concur Expense, Concur Travel, Concur Invoice and Concur Request services. As the Incident Response Team (IRT) was gathering, the issue self-recovered. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.