All campuses, with the exception of UW Eau Claire, have opted to have travel agency fees charged at the time of ticketing (to the same credit card as the airline ticket). Fees paid at the time of ticketing will appear as a line item charge on the agency invoice. All agency booking fees are reimbursable and can be expensed. Please reach out to your campus travel manager with any questions.
Cost Per Transaction
AFTER-HOURS/EMERGENCY SERVICE CALL
Any call outside the normal business hours of Monday through Friday 7 AM to 8 PM CST
Online air domestic & international
Online rail ticket
Online car only/hotel only
Talk to agent about a reservation made through online booking tool or adding/modifying car/hotel to online booking (both domestic and international)
Working on any messages added to notes in online booking
Cancelation of an airline ticket - online
Online Technical Support (Concur navigation)
Agent air domestic & international
Agent rail ticket
Agent booked car only/hotel only
Agent airline seat upgrades
Change the air portion of existing reservation (originally booked online)
Cancelation of an airline ticket – agent booked
Certificate or voucher redemption
Frequent flyer/ reward program/Fox issued exchange air ticketing
Leisure/Companion air domestic (non-University business travel)
Leisure/Companion air international (non-University business travel)
Void of an airline ticket
Fee and Service Definition
Group Block Air Ticket Transaction
Group Air sourcing and pre-ticketing*
Each domestic airline ticket issued or exchanged.
Each international airline ticket issued or exchanged.
Non-Air Sourcing Fee
Applies only to groups sourced but not contracted within 90 days. No fees for sourced non-air groups that result in contracted services.
Employee Travel Services Unused Ticket Exchanges
Each domestic airline ticket issued or exchanged directly with an agent.
Each international airline ticket issued or exchanged directly with an agent.
Fox Emergency Service per call surcharge.
Hours: 7:30pm – 7:00am CST, holidays and weekends.
Per void, refund or cancellation.
*Paid as a deposit prior to sourcing occurring. Deposit will be applied against ticketing fees if group moves to ticketing stage. Deposit will also be refunded after the group tickets are issued and ticketing fees are paid to Fox. If the group does not fulfill the block contract (i.e. issue tickets), the deposit is nonrefundable.