Unused Tickets/UATP Cards

If your unused ticket was issued by of one of these airlines American, United, Delta and Southwest your ticket automatically was converted to the UATP fund process. Most likely the ticket will no longer be in your name.

An Universal Air Travel Plan or UATP Card, is a prepaid airline card. Due to UW System agency transition on July 1, the airline industry restrictions would not allow UW System to transfer all unused tickets from one vendor to another. Instead, UW System was able to convert the value of the unused tickets to UATP (Universal Air Travel Plan) prepaid airline cards for the big four airlines (United, Delta, American and Southwest) and will be using these funds with Travel Incorporated.

UW System Administration will work behind the scenes to credit the department/funding that contributed to the UATP card and debit or “charge” the department/funding that purchased an airline ticket that was paid for on a UATP card.

To identify your airfare ticket was purchased with the UATP card; review the upper right corner of your invoice. It will list TP. In an expense report, select UATP from the *reimbursement method* drop down in the payment method section and note you have purchased a ticket with Travel Incorporated using UATP card.

UATP Ticket Purchase In An Expense Report - Screenshot pdf

If your unused ticket was issued by of one of the Big 4 airlines (American, United, Delta and Southwest) your ticket automatically was converted to the UATP fund process. If it was on another carrier (such as JetBlue or Sun Country) the ticket will remain in the travelers name and can be used by calling a Travel Inc consultant (our new travel agency).

Yes, grants will use the same process as all other funding.

All other institutions approximately two months after all UATP cards are fully used.

Group block unused tickets were reviewed and determined case-by-case if the unused tickets would remain with Shorts Travel or moved to UATP card.

All individual athletic tickets were moved to UATP cards with Travel Incorporated.

UW Madison Athletics will not be using the UATP fund process.

Travel Agency Transition

Visit our travel project website for all updates. 

View the book with an agent page, or view the agency vendor guide for more information but remember, the email addresses and phone number listed on this document will not be operational until July 1, 2020.

Please review the Changes to the travel Program Talking Points document.

Yes, please visit the UW TravelWIse website to register for our upcoming trainings.  Recorded webinars will also be available for on-demand viewing.

We are currently planning on the below training options:

  • Travel Incorporated Information sessions for travelers (recorded session will be available)
  • New Process for Administrative Groups and Group Air (with Travel Incorporated)
  • Short’s Travel training for Athletic travelers -virtual (recorded session will be available)
  • Short’s Travel training for Athletic travel admins – virtual
  • How to Concur videos
  • Campus open houses (in Fall, if students are on campus
  • Short’s in-person campus roadshow
  • Fox World Travel Group Block overview (recorded session will be available)
  • Airbnb

Yes. Concur will still be UW’s online booking tool.  After July 1, 2020 it will be hosted and managed Travel Inc. Your username and password will remain the same.

Travel Policy 

"Lite" Policy changes that are effective July 1:

  • Lodging Policy now allows for usage of Airbnb, and full prepayment on lodging. Third Party Bookings are still restricted (such as Expedia and Orbitz).
    • VRBO and Home Away are also not allowed.
  • Reimbursement is allowed for Passports (must have business purpose).
  • Reimbursement for Real IDs is not an allowable expense.
  • Vehicle Rental Policy now allows up to “mid-size SUV” to be rented without further explanation.
  • Employees must resubmit and return expense report within 90 days.
    • Any expenses that fall outside the 90 day rules will be considered taxable income. This rule applies if employees do not submit or resubmit after 90 days.
  • Day trip meal allowance continues to be at $15/day, however if meal is provided, employees are now still eligible to claim the day trip allowance (to account for many travelers who have more than one meal during a “day trip” scenario).

A fully revised Travel Policy is being worked on for release in early calendar year 2021.

Yes, starting July 1, 2020, reimbursement is allowed for passports (must have a business purpose).

No changes are being made to the E-Reimbursement process.

No, REAL ID is a non-reimbursable expense.

The 90 day rule applies when anyone within the workflow sends it back.  You only have 90 days to resubmit or else an exception is required.

General Booking

  • UW Travel Arranger can establish and Administrative Group code so students and guests can contact Travel Inc to book on their own. Training of the Travel Inc Admin Group Process will be provided in June 2020 and the process updated on UW TravelWIse after the July 1, 2020 go-live.
  • Guests and students will work through University employees who have active profiles in Concur to book airfare, lodging and vehicle rental with Travel Incorporated.

Yes, the university’s contracted travel agencies can assist with companion/family travel.  However, please keep in mind their primary responsibility is to service university sponsored/business-related travel.  The consultants do not specialize in vacation travel. If your request exceeds their capacity, you will be referred to a vacation/leisure consultant. Also, keep in mind, service fees will apply to personal travel/companions.

It is the responsibility of the hosting department to ensure that all guests of the University are aware of UW Travel Policies. Guests should be provided a copy of the one of the University’s Visitor Travel Guide prior to scheduling travel.  If the guest books outside of policy, please reach out to your campus travel manager to inquire about obtaining an approved Travel Policy Exception.

Short’s does offer a low fare guarantee for all individual/live sell airline tickets.  However, due to the nature of group travel and the fact that fares found online are typically for single travelers, the fare match/guarantee will not apply to groups.

Short’s Low Fare Guarantee

If a traveler can document to Short’s Travel Management a lower fare at time of ticketing on an identical flight, STM will book the lower airfare (or the traveler may show evidence that the fare was purchased within same time period) and refund the original ticket.

There are several different types of insurance available to UW Employees.  Please reach out to your Human Resources Representative for more information.

Insurance that is specific to travel –

* The University does not pay for or reimburse trip insurance.

Concur registrations are available to employees only. To register, go to TravelWIse’s main page and you will see an option to register or login on the left panel. We have also linked Concur information (here). https://www.wisconsin.edu/travel/booking/concur/

In TravelWIse, the Travel Manager list is found under Contacts & Support.

We have created a Group Travel Resource page to identify the different needs of groups. Most likely, you will have to work with an agent, as agents are best to assist your group needs. Information on groups can be found in Group Travel under Planning in TravelWIse.

Air

No. Because of our commitment to duty of care and our relationship with vendors, UW will still require the use of our contracted travel agency partners for all airfare purchases.

All individual reservations will be transitioned to the new agencies and will NOT remain with Fox.  The new agencies will have the ability to help with changes after July 1, 2020.

  • Call Shorts after July 1, 2020 for NCAA Athletic travel booked with Fox prior to June 30, 2020
  • Call Travel Incorporated after July 1, 2020 for all non-NCAA individual travel that was booked with Fox
  • Only live/active group blocks will remain with Fox

No, UW air contract cannot be used for travel that is 100% personal in nature.   However, when combining personal travel with business travel, UW air contracts can be used.

Yes, travelers can combine personal and business travel and book individual tickets through Travel Incorporated. When a traveler elects to combine personal travel days with business travel, cost comparisons must also be obtained to ensure that the University is paying for the business trip dates only. A cost comparison must be provided to show the cost of the lowest appropriate airfare for the business travel dates only and another with the added personal dates. The lower of the two comparisons will be paid or reimbursed by the University.

Valid Cost Comparisons: Concur or agents from one of the university’s contracted travel agencies must be used for cost comparisons. Because of pricing and availability fluctuations, accurate cost comparisons must be done immediately, in succession, to be valid.

No, companions/family members are not eligible to receive UW contracted airline discounts.

Please refer to the Unused Ticket Guide for detailed information regarding cancelled/unused non-refundable tickets from Fox World Travel.

No. All agencies have access to the same airline/car/hotel information in their GDS system and through airline group desks. If you get a quote from one agency, they may hold space with the carrier and tie up inventory that the other agency would then not have access to. This is highly discouraged and not an efficient use of time or resources.

If you’ve established a Group Block, book any individual ticket air deviations with Fox World Travel.

If you have spent time with Fox, beyond intake, continue working with Fox

Work with Travel Incorporated as the ‘group’ portion is less than 10.

Non-NCAA athletics groups of 10 or more should book with Fox World Travel. Groups of less than 10 should book with Travel Inc. However, if you’ve already started working with Shorts, it’s ok to continue doing so.  

The travel agencies will help you determine what type of group you need.  As a general rule, if you have 10 or more travelers, who will all be traveling together on the same flight, non-NCAA travel - you will work with Fox World Travel. If you have a group of 10 or more who will all be booking individually (i.e. traveling on different flights or paying with different credit cards), book with Travel Incorporated.

All NCAA group block tickets that were cancelled due to Covid-19 were reviewed on a case-by-case basis and were either converted to one of the UATP cards or transitioned to Short's Travel.  Please reach out to your campus travel manager for more information on your specific group.

Yes, if medically necessary. Please provide an explanation for the expense in the justification section of the expense reimbursement report. An ADA exception may be requested, in which you will need to work with your Human Resources department to obtain a Reasonable Accommodation request.

Yes, there are no changes to the UW Parkside Ghost Card.

Car

As of July 1, 2020, UW policy will allow vehicle rental size, up to and including mid-sized SUVs.

Yes, National/Enterprise will continue to be the preferred suppliers for UW. Hertz will continue to be secondary.

Personal use may be added in conjunction with a business trip, either at the beginning of the end of your reservation. When reserving for strictly Non-Business/Personal use, use the Big10 Non-Business Use Booking Portal. Please note additional coverages such as CDW or LDW are not included when reserving a strictly personal rental. These coverages can be added for additional fees. Students under 25 and other youthful drivers may not rent for personal use.

Users are highly encouraged to book all vehicle rentals through Concur or our contracted travel agency partners as contract details are built into the booking channels.  However, booking directly with a vehicle rental agency is allowed.  When booking outside of Concur/contracted travel agencies, it is the responsibility of the traveler/arranger to make sure the preferred contracted vendors are being used (Enterprise/National) and that the Big Ten contract is being utilized. Tax exemption documentation must also be provided upon vehicle pickup.

Verify hours of operation at the Enterprise location you are renting from.  It is possible that the location is closed at the time you are entering into Concur. 

Note: pick-up and/or drop-off hours may need to be modified to accommodate the location hours of operation.

If you have determined that Enterprise does not have any cars available, explore other options.  Look into renting from National or Hertz, and if none of our preferred partners have availability you may want to condenser driving your personal vehicle or work with our travel agency to use another vendor.

Contact your campus travel manager for assistance in determining the best alternative.

Yes. However, it is highly encouraged that you check with your location to learn of any discounts for Saturday and Sunday.

Note: Most Airport locations are open on weekends.

For Wisconsin originating locations only: Monday through Friday there is no charge for picking up a vehicle the night before it is needed. If you need to pick up a car on Saturday for an early Monday reservation, a $30 fee will be assessed. If a Friday night pick up is needed the fee will be $40. Additional charges for Friday and Saturday rentals will include insurance coverage for official University business only. Charges will begin on the needed rental day at 7:30 a.m.

No changes to local contracts will be necessary with the change of travel management companies. However, Short’s Travel Management specializes in athletic travel and has a lot of experience with bus/ground transportation.  They are both willing and able to book and manage reservations with current contracts on your behalf.  It will be up to each campus to determine if they’d like Short’s to be involved in the booking of local ground transportation. Part of the implementation with Shorts includes reviewing current contracts and discussing how they can help manage them. 

Lodging

Yes. While we highly recommend using Concur or our contracted travel agencies, policy does allow you to contact the hotel directly (either by phone or on the hotel website) to book your lodging reservation.

No. Third party booking websites are prohibited under the travel policy

Starting July 1st, 2020, the UW lodging policy now allows for the usage of Airbnb, and full prepayment of lodging.  Third Party bookings are still restricted (such as Expedia and Orbitz).

Please visit our Airbnb page for more information.

Conference lodging should be booked using the link provided with your conference registration or by contacting the conference hotel directly.

Note: Users are highly encouraged to search Concur for the conference hotel(s) as often rates found within Concur are less costly than the conference rate.

A listing of 2020 UW System contract properties is available on UW TravelWIse under Policies & Resources in a comprehensive hotel directory. See the UW System Hotel Directory. The directory is searchable by location and contains summary details of the property, including negotiated rates.

We highly encourage you to use UW preferred properties whenever possible. Booking with a preferred property allows the UW System to act as a liaison in the event there is an issue with your stay, and to ensure rates are below the maximum. However, bookings with non-preferred properties will still be reimbursed.

Reserve a non-preferred hotel within Concur, with an agent or by contacting the hotel directly – ensure that the property has a room available within the UW maximum for the location. Refer to the Rate Calculator to determine per night maximum lodging amount for the location.

If you are unable to find lodging within a reasonable distance from your location, you are required to provide documentation (i.e. screenshots from Concur) that a lower rate was not available.