SAP Concur Real Time Status

24 April 2024 | 6:09 am

In the US2, EMEA and Concur Cloud for Public Sector (CCPS) Data Centers, travel bookings using the Sabre GDS services through the SAP Concur website and SAP Concur mobile app were below expected level. Affected users may have experienced an error message "We encountered an issue that prevented us from completing your request." when trying to book air, car and hotel. The root cause of the incident has been identified to be a service disruption within our third party Global Distribution System (GDS).

18 April 2024 | 9:19 pm

In the US2, EU2, France, and Concur Cloud for Public Sector (CCPS) Data Centers, travel bookings through the SAP Concur website and SAP Concur mobile app were below expected level due to an issue with Sabre GDS service. Affected users may have experienced an error message "We encountered an issue that prevented us from completing your request." when trying to book air,car and hotel. As the Incident Response Team (IRT) was gathering, the service self recovered. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.

18 April 2024 | 8:52 pm

In the US2, EU2, France, and Concur Cloud for Public Sector (CCPS) Data Centers, travel bookings using the Sabre GDS services through the SAP Concur website and SAP Concur mobile app were below expected level. Affected users may have experienced an error message "We encountered an issue that prevented us from completing your request." when trying to book air,car and hotel. Services have returned to normal operating levels in all the mentioned Data Centers. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

18 April 2024 | 8:32 pm

In the US2, EU2, France, and Concur Cloud for Public Sector (CCPS) Data Centers, travel bookings using the Sabre GDS services through the SAP Concur website and SAP Concur mobile app are below expected level. Affected users may experience an error message "We encountered an issue that prevented us from completing your request." when trying to book air, car and hotel. As the Incident Response Team (IRT) is gathering, the service self recovered for US2,EU2 and EMEA Data Centers. We are currently investigating for Concur Cloud for Public Sector (CCPS) Data Center. Our next scheduled update will be in one hour or sooner should a significant change occur.

18 April 2024 | 8:07 pm

Some users may experience errors or slow processing when performing administrative functions or attempting to search or book travel via Sabre.