Personalized SAP Concur Open Updates

Personalized up-to-the-minute service availability and performance information

  1. OPI-5858869 : US2 : Expense | Travel | Invoice | Analysis/Intelligence : Root Cause Analysis

    In the US2 Data Center expense report submissions, invoice submissions, and accessing, running, or viewing Analysis/Intelligence reports through the SAP Concur website and SAP Concur mobile app were below expected level. Users may have experienced errors or latency when performing various tasks. The root cause of the incident has been identified as a combination of anomalous volume of internal service authentication requests primarily caused by a firmware defect in internal traffic management devices in the environment, and a regular service maintenance activity by our cloud service provider, which resulted in restart loops of the authentication services leading to intermittent failure. Corrective Actions: A firmware update was applied to the impacted traffic management devices to resolve the anomalous authentication request issue. Additionally, several initiatives have been initiated as a result of learnings from this incident: - Monitoring and detection: additional service metrics have been identified within the authentication services which are now exposed to service teams for better analysis of service activity and anomalies. - Alerting and notification have been implemented / strengthened to increased awareness and reaction speed at the early stages of service degradation. - A collaboration with our cloud provider has been initiated with the goal to further fortify services against anomalous load conditions.

  1. OPI-5858869 : US2 : Expense | Travel | Invoice | Analysis/Intelligence : Issue Resolved

    In the US2 Data Center, expense report submissions, invoice submissions, accessing, running or viewing Analysis/Intelligence reports, and completing travel searches through the SAP Concur website and SAP Concur mobile app were below expected level. Users may have experienced latency or errors when attempting to complete tasks. The Incident Response Team (IRT) made a routing configuration change on a networking service tier to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will be conducted , and a root cause analysis report provided when that investigation is complete.

  1. OPI-5858869 : US2 : Expense | Travel | Invoice | Analysis/Intelligence : Issue Status Update

    In the US2 Data Center, expense report submissions, invoice submissions, accessing, running or viewing Analysis/Intelligence reports, and completing travel searches through the SAP Concur website and SAP Concur mobile app were below expected level. Users may have experienced latency or errors when attempting to complete tasks. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

  1. OPI-5858869 : US2 : Expense | Travel | Invoice | Analysis/Intelligence : Issue Identified

    We are working to determine the user impact and will provide information as it becomes available.

  1. OPI-5855428 : US2 | EU2 | CONCUR CLOUD FOR PUBLIC SECTOR | FRANCE DC : Travel : Root Cause Analysis

    In the US2, EMEA and Concur Cloud for Public Sector (CCPS) Data Centers, travel bookings using the Sabre GDS services through the SAP Concur website and SAP Concur mobile app were below expected level. Affected users may have experienced an error message "We encountered an issue that prevented us from completing your request." when trying to book air, car and hotel. The root cause of the incident has been identified to be a service disruption within our third party Global Distribution System (GDS).