The Flexible Spending Account (FSA) and Health Savings Accounts (HSA) vendor will change effective January 1, 2020.

This page will be updated with information about the transition from TASC to ConnectYourCare (CYC) as new information is released.

Summary of the Vendor Change

ConnectYourCare (CYC) will be the new third-party administrator for the FSA, HSA and Parking & Transit Accounts effective January 1, 2020. This change was approved at the Group Insurance Board (GIB) meeting early 2019. Here is a list of the affected accounts:

  • Health Care FSA
  • Limited Purpose Health Care FSA
  • Dependent Day Care Account
  • Health Savings Account
  • Parking & Transit Accounts – These accounts are no longer offered; however, if you were enrolled prior to June 1, 2018 and have a balance, your funds will transfer from TASC to CYC. You may continue to use your funds until exhausted or you become ineligible.

TASC will no longer be the third-party administrator after December 31, 2019; however, all 2019 unsubstantiated health care FSA claims on December 31, 2019 will still need to be resolved directly with TASC.

Communications

The communications sent to participants with active accounts will be posted below. Various communications will come from TASC (2019 vendor), the Department of Employee Trust Funds (ETF) or ConnectYourCare (2020 vendor).

TASC

ETF

CYC

All communications are sent to the email or mailing address associated with your TASC account. Login to your TASC account to confirm your contact information is accurate.

Key Dates

The vendor change is effective January 1, 2020; however, there are some processes that will completed by TASC early 2020:

TASC (2019 plan administrator):

Key Date(s) Notes
12/31/2019 The last day to:

  • Incur FSA expenses for the 2019 plan year
  • Substantiate FSA claims to avoid payroll withholding in 2020
  • Use your TASC debit card for FSA claims
01/31/2020 The last day to use your TASC debit card (HSA).
03/31/2020 The last day to submit FSA expenses to TASC for the 2019 plan year.

Cyc (2020 plan administrator):

Key Date(s) Notes
09/30/2019 – 10/25/2019 Enroll or re-enroll in the FSA and/or HSA through Self Service.
09/30/2019 – 12/31/2019 Electronically consent to rollover your HSA from TASC to CYC.
01/01/2020 Begin to use your CYC debit cards (FSA and/or HSA).
02/28/2020 If you electronically consented to rollover your HSA from TASC to CYC, this is when the process will be complete and you will have access to your HSA funds previously with TASC.
05/01/2020 Access your carry over funds (health care FSA) transferred from TASC to CYC.

 

Frequently Asked Questions

FSA

How should health care FSA claims incurred in 2019 be resolved in 2020 if TASC sent a communication requiring documentation to substantiate a claim?

Claims incurred in 2019 that still need to be resolved in 2020 should be substantiated directly with TASC.

HSA

What will happen to my HSA with TASC?

Between September 30, 2019 and December 31, 2019, you may electronically consent to rollover your HSA balance from TASC to CYC. There is no cost nor any fees that apply to rollover your HSA balance from TASC to CYC.

Or, you may leave your HSA with TASC. If you leave your HSA with TASC, you will be responsible for the monthly maintenance fee that will apply to your TASC HSA (~$3). Funds remaining in your TASC HSA may still be used for eligible health, dental and/or vision expenses. Note: You may be charged an account closure fee if you decide to transfer your HSA from TASC to CYC at a later date.

Who to Contact with Questions?

  • FSA or HSA inquiries: Contact TASC at 844-786-3947 or 1customercare@tasconline.com

Every effort has been made to ensure this information is current and correct. Information on this page does not guarantee enrollment, benefits and/or the ability to make changes to your benefits.