The Flexible Spending Account (FSA) and Health Savings Accounts (HSA) vendor will change effective January 1, 2020.

This page will be updated with information about the transition from TASC to ConnectYourCare (CYC) as new information is released.

Summary of the Vendor Change

ConnectYourCare (CYC) will be the new third-party administrator for the FSA, HSA and Parking & Transit Accounts effective January 1, 2020. This change was approved at the Group Insurance Board (GIB) meeting early 2019. Here is a list of the affected accounts:

  • Health Care FSA
  • Limited Purpose Health Care FSA
  • Dependent Day Care Account
  • Health Savings Account
  • Parking & Transit Accounts – These accounts are no longer offered; however, if you were enrolled prior to June 1, 2018 and have a balance, your funds will transfer from TASC to CYC. You may continue to use your funds until exhausted or you become ineligible.

TASC will no longer be the third-party administrator after December 31, 2019; however, all 2019 unsubstantiated health care FSA claims on December 31, 2019 must be resolved directly with TASC.

Communications

The communications sent to participants with active accounts are posted below. Various communications came from TASC (2019 vendor), the Department of Employee Trust Funds (ETF) or ConnectYourCare (2020 vendor).

TASC

ETF

CYC

All communications were sent to the email or mailing address associated with your TASC account. Login to your TASC account to confirm your contact information is accurate.

Key Dates

The vendor change is effective January 1, 2020; however, there are some processes that will be completed by TASC early 2020:

TASC (2019 plan administrator):

Key Date(s) Notes
12/31/2019 The last day to:

  • Incur FSA expenses for the 2019 plan year
  • Substantiate FSA claims to avoid payroll withholding in 2020
  • Use your TASC payment card (FSA). TASC FSA funds that carryover to CYC will become unavailable until the carryover process is complete with CYC (05/01/2020).
02/02/2020 The last day to use your TASC payment card (HSA) if you electronically authorize the transfer of your HSA from TASC to CYC. TASC HSA funds that transfer to CYC will become unavailable until the transfer process is complete with CYC (02/29/2020).
03/31/2020 The last day to submit FSA expenses to TASC for the 2019 plan year.

Cyc (2020 plan administrator):

Key Date(s) Notes
09/30/2019 – 10/25/2019 Enroll or re-enroll in the FSA and/or HSA through Self Service.
09/30/2019 – 12/31/2019 Electronically consent to transfer your HSA from TASC to CYC at www.connectyourcare.com/ETF.
01/01/2020 Begin to use your CYC payment card (FSA).
After 01/01/2020 After the first 2020 payroll has processed, begin to use your CYC payment card (HSA). Reminder: HSA funds need to be in your account before you use them.
02/29/2020 If you electronically consent to transfer your HSA funds from TASC to CYC, this is when the process will be complete and you will have access to your HSA funds previously with TASC.
05/01/2020 Access your carry over funds (health care FSA) transferred from TASC to CYC. Carryover funds will not be available to use prior to this date.

 

Frequently Asked Questions

FSA

Why did I receive a new TASC payment card for my FSA if TASC will no longer be the vendor in 2020?

TASC automatically sends new cards 30 days prior to the expiration date. Since all TASC FSA payment cards will be inactive after December 31, 2019, you may disregard the TASC FSA payment card after that date.

What will happen to my FSA carryover funds if I am enrolled in 2019; however, am not enrolled in 2020?

Up to $500 of FSA Health Care carryover funds will transfer from TASC to CYC automatically regardless of whether you enroll in 2020. No action necessary on your part.

How should health care FSA claims incurred in 2019 be resolved in 2020 if TASC sent a communication requiring documentation to substantiate a claim?

Claims incurred in 2019 that still need to be resolved in 2020 should be substantiated directly with TASC.

How does the substantiation process work with CYC compared to TASC?

In 2019, TASC sends communications reminding participants to substantiate claims up to 60 days after a claim is incurred. Then, if claims remain unsubstantiated, the TASC payment card is deactivated. In 2020, CYC will send communications reminding participants to substantiate claims up to 85 days after a claim is incurred. Similarly, if claims remain unsubstantiated, the CYC payment card will be deactivated.

HSA

Why did I receive a new TASC payment card for my HSA if TASC will no longer be the vendor in 2020?

TASC automatically sends new cards 30 days prior to the expiration date. If you have a balance in your HSA with TASC, you may continue to use your TASC HSA payment card until you exhaust your HSA or February 2, 2020 (whichever occurs first).

What will happen to my HSA with TASC?

You may electronically consent to transfer your HSA balance from TASC to CYC until December 31, 2019 at www.connectyourcare.com/ETF. There is no cost nor any fees that apply to transfer your HSA balance from TASC to CYC.

Or, you may leave your HSA with TASC. If you leave your HSA with TASC, you will be responsible for the monthly maintenance fee that will apply to your TASC HSA (~$3). Funds remaining in your TASC HSA may still be used for eligible health, dental and/or vision expenses.

Or, you may transfer your HSA with TASC to an HSA administrator of your choice. To do so, complete the TASC HSA Distribution Request Form. Note: If you choose this option and are enrolled in an HDHP/HSA for 2020, a CYC account will still be created for you. The CYC account is the account 2020 employee and employer contributions will be deposited into.

How do I transfer my HSA from TASC to CYC after December 31, 2019?

You may complete the TASC HSA Distribution Request Form to transfer your HSA from TASC to CYC after December 31, 2019; however, you may be charged an account closure fee as TASC is only waiving this fee through December 31, 2019.

Will the beneficiary for my HSA that I have on file with TASC transfer to my HSA with CYC?

No, you will need to complete a new beneficiary form for your HSA with CYC. You will receive information directly from CYC with instructions on how to complete a new beneficiary form by the end of December.

My TASC HSA payment card expires 12/31/2019. Will I receive a new TASC HSA payment card to use for the month of January?

Yes, TASC will issue you a new HSA payment card if yours expires 12/31/2019. This will allow you to use your new TASC HSA payment card for the month of January.

Who to Contact with Questions?

Every effort has been made to ensure this information is current and correct. Information on this page does not guarantee enrollment, benefits and/or the ability to make changes to your benefits.