SAP Concur Real Time Status

Personalized SAP Concur Open Updates

Personalized up-to-the-minute service availability and performance information

  1. OPI-5858869 : US2 : Expense | Travel | Invoice | Analysis/Intelligence : Issue Resolved

    1 May 2024 | 4:24 pm

    In the US2 Data Center, expense report submissions, invoice submissions, accessing, running or viewing Analysis/Intelligence reports, and completing travel searches through the SAP Concur website and SAP Concur mobile app were below expected level. Users may have experienced latency or errors when attempting to complete tasks. The Incident Response Team (IRT) made a routing configuration change on a networking service tier to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will be conducted , and a root cause analysis report provided when that investigation is complete.

  1. OPI-5858869 : US2 : Expense | Travel | Invoice | Analysis/Intelligence : Issue Status Update

    1 May 2024 | 3:59 pm

    In the US2 Data Center, expense report submissions, invoice submissions, accessing, running or viewing Analysis/Intelligence reports, and completing travel searches through the SAP Concur website and SAP Concur mobile app were below expected level. Users may have experienced latency or errors when attempting to complete tasks. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

  1. OPI-5858869 : US2 : Expense | Travel | Invoice | Analysis/Intelligence : Issue Identified

    1 May 2024 | 3:33 pm

    We are working to determine the user impact and will provide information as it becomes available.

  1. OPI-5855428 : US2 | EU2 | CONCUR CLOUD FOR PUBLIC SECTOR | FRANCE DC : Travel : Root Cause Analysis

    24 April 2024 | 6:09 am

    In the US2, EMEA and Concur Cloud for Public Sector (CCPS) Data Centers, travel bookings using the Sabre GDS services through the SAP Concur website and SAP Concur mobile app were below expected level. Affected users may have experienced an error message "We encountered an issue that prevented us from completing your request." when trying to book air, car and hotel. The root cause of the incident has been identified to be a service disruption within our third party Global Distribution System (GDS).

  1. OPI-5855428 : US2 | EU2 | CONCUR CLOUD FOR PUBLIC SECTOR | FRANCE DC : Travel : Issue Resolved

    18 April 2024 | 9:19 pm

    In the US2, EU2, France, and Concur Cloud for Public Sector (CCPS) Data Centers, travel bookings through the SAP Concur website and SAP Concur mobile app were below expected level due to an issue with Sabre GDS service. Affected users may have experienced an error message "We encountered an issue that prevented us from completing your request." when trying to book air,car and hotel. As the Incident Response Team (IRT) was gathering, the service self recovered. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.