Training
Fox World Travel Concur Support Desk
Fox World Travel is available to support your Concur questions. Contact support via phone at 608-710-4172, via email at online@foxworldtravel.com or via chat in the Concur application.
Additional Support
Contact your institution’s travel manager for additional support questions.
Personalized SAP Concur Open Updates
Personalized up-to-the-minute service availability and performance information
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OPI-6067808 : US2 : Travel : Issue Identified and Resolved
2 September 2025 | 1:26 pm
In the US2 Data Center, travel searches in New Concur Travel were 40 % below expected level. Affected users may have experienced an error, “No location found” when attempting to complete travel search criteria. A workaround was not identified. The Incident Response Team identified a capacity issue and immediately took action to restart a business service tier to restore service. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
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OPI-6054181 : US2 : Expense | Travel | Invoice | Request | Analysis/Intelligence : Intermediate Root Cause Analysis
28 August 2025 | 7:54 am
Impact as Reported: In the US2 Data Center, logins through the SAP Concur website and SAP Concur mobile app were unavailable. Affected users may have experienced the following error when attempting to login: "sorry something went wrong". Root cause: The root cause of the incident appears to be related to an index name change that has caused an Expense application to fail database calls, triggering a re-try mechanism that has generated a significant load increase, ultimately leading to slowdown and timeouts. Why and how the impact on the Expense application has affected the login workflow is still under investigation, additional info will be provided as they will come available Corrective Actions: Preventive and corrective action items will be provided with the final RCA.