CISI Insurance

  • All students travelling in association with a University of Wisconsin campus must register for CISI Insurance prior to any university-sponsored international travel.
  • UW Madison and UW Stout students and employees must register for CISI insurance prior to beginning an international trip.
  • It is recommended to contact your campus International Education Office or Risk Management Office to enroll in CISI insurance.

Visa/Passport Services

For expedited processing, we have partnered with CIBT Visas, the largest travel visa and passport company in the world. University of Wisconsin students, faculty and administrators are entitled to significantly reduced CIBT processing fees. CIBT’s Customer Care Center is available toll free at 800-577-2428 Monday through Friday from 8:30 a.m. – 9:00 p.m. Eastern Time.

The CIBT dedicated portal for the University of Wisconsin can be found at: cibtvisas.com/wisconsin

The account code is 29249, please reference this number if contacting CIBT via phone.

 

International Travel FAQ

Travelers should first check Concur for lodging arrangements. If no suitable options are available, travelers may book with a lodging establishment of their choosing so long as the rate is below the rate maximum for the location. Acceptable lodging includes: hotels, hostels and Airbnb. In-kind lodging is allowable, but no expenses may be submitted for reimbursement if this lodging method is chosen. 

Air travel must be booked with the designated agency. International flights in excess of 8 hours may book Premium Economy seats.

Exception: If the traveler is purchasing the airfare while in travel status, outside of the United States, to a destination other than the United States, the airfare may be purchased directly with the air carrier. Third party sites (such as Expedia) are still non-reimbursable. 

All international faculty/staff travelers are strongly encouraged to register for CISI insurance. Students are required to register for this insurance.  Contact your risk management or international education office for registration instructions. 

Other travel insurances are not required, recommended or reimbursable. 

Car Rental Insurance:

    1. UW Risk Management recommends purchasing insurance with all international rentals.

Special Considerations for International Travel can be found in the Miscellaneous Travel Expenses Policy. Receipts are required regardless of cost for the below items.

Reimbursable costs associated with Foreign/International travel:

  • Cost of testing required for travel (i.e. COVID testing)
  • Travel visas
  • required inoculations/vaccinations
  • foreign transaction fees incurred on corporate cards
  • business communications, including international calling plans when accompanied by business justification (individual phone calls are part of the M&IE per diem allowance)

U.S. Department of State RSS Feed

As a first step in planning any trip abroad, check the Travel Advisories for your intended destination.

  1. Turkey - Level 2: Exercise Increased Caution

    There were no changes to the advisory level or risk indicators. An area of increased risk was removed. Advisory summary was updated.

    Exercise increased caution in Türkiye due to terrorism, armed conflict, and arbitrary detentions. Some areas have increased risk. Read the entire Travel Advisory.

    Do not travel to the border region with Syria and Iraq due to risk of terrorism and armed conflict.

    Advisory Summary

    Exercise caution in crowded public spaces including transportation hubs, markets, malls, government buildings, hotels, restaurants, clubs, places of worship, educational institutions, parks, airports, and major events.

    Terrorism

    There is risk of terrorist violence, including terrorist attacks and other activity in Türkiye. Visit the U.S. Department of State’s country reports on terrorism to learn more.

    • Terrorist groups continue plotting possible attacks in Türkiye.
    • Terrorists may attack with little or no warning, targeting tourist locations.
    • Be cautious in transportation hubs, markets, malls, and government buildings, as well as hotels, clubs, restaurants, religious sites, places of worship, and parks. Be careful in airports and at major events.

    Arbitrary Detentions

    • The Turkish government has detained and arrested individuals, including Americans, for alleged links to terrorist groups based on scant evidence and minimal due process.
    • Americans have also been subject to exit bans that prevent them from departing Türkiye.
    • Protests not approved by the Turkish government can lead to arrest, as can criticizing the government, including on social media.

    Risks in specific areas

    Level 4: Do not travel

    Border Region with Syria and Iraq

    Do not travel within 10 km (6 miles) of Türkiye's borders with Syria or Iraq for any reason, due to risk of terrorism and armed conflict.

    • There are heightened risks of anti-Western, specifically anti-U.S. or anti-Israel, sentiment. There is continued threat of attacks by terrorist groups.
    • The U.S. government has limited ability to offer emergency services to Americans in the border regions with Syria and Iraq due to the safety risks. U.S. government employees working in Türkiye need special authorization to travel to these areas due to safety risks.

    If you decide to travel to Türkiye:  

    • Enroll in the Smart Traveler Enrollment Program (STEP) to get important updates and alerts from the U.S. embassy or consulate. Enrolling helps the U.S. embassy or consulate contact you or your emergency contact in an emergency.
    • Review the Country Security Report for Türkiye.
    • Review our information on Terrorism and Travel to High-Risk Areas
    • Avoid demonstrations and crowds.
    • Develop a communication plan with family, your employer, or host organization. Plan together how and when you'll confirm you are safe (text or call).   
    • Stay alert especially in tourist spots.
    • We highly recommend that you buy insurance before you travel. Check with your travel insurance provider about evacuation assistance, medical insurance, and trip cancelation coverage.
    • Prepare a contingency plan for emergency situations.  Review the International Travel Checklist.
    • Visit the Centers for Disease Control and Prevention (CDC) website for the latest Travel Health Information for Türkiye.

  1. Mali - Level 4: Do Not Travel

    There was no change to the advisory level or risk indicators. Advisory summary was updated to reflect changes to U.S. Embassy operations.

    Do Not Travel to Mali for any reason due to crime, terrorism, kidnapping, unrest and health.

    Advisory summary

    Do not travel to Mali for any reason.  

    Due to safety risks, family members cannot join U.S. government employees who work in Mali.

    U.S. government employee travel restrictions

    • U.S. government employees working in Mali are not allowed to travel outside of Bamako due to safety risks. Due to the potential for terrorist attacks the U.S. embassy has implemented enhanced security measures.
    • U.S. citizens in Mali should carefully review their own security preparedness.

    Crime
    Violent crime is common throughout Mali. Crimes include kidnapping, assault, armed robbery, home invasion, and carjacking.

    • Violent crime is a major concern in Bamako especially during local holidays and seasonal events.
    • Roadblocks, including by armed groups, occur throughout the country.
    • In cities, police checkpoints are possible, especially at night.
    • Highways across the country often face attacks on government, civilian, and commercial targets.

    Terrorism
    There is risk of terrorist violence, including terrorist attacks and other activity in Mali. Visit the U.S. Department of State's country reports on terrorism to learn more.

    Terrorist and armed groups target foreigners to kidnap for ransom.

    Terrorists may attack without warning:

    • Spots frequented by foreigners anywhere in the country
    • Night clubs
    • Hotels
    • Restaurants
    • Places of worship
    • International diplomatic missions
    • Local security forces and civilians

    Kidnapping
    The threat of kidnapping of U.S. citizens and other foreign nationals by criminal or terrorist groups remains high throughout the region. Extortion and kidnapping for ransom are significant sources of financing for terrorist and criminal groups.

    Unrest
    Periodic street demonstrations occur throughout Mali. Although some are planned and peaceful, demonstrations can occur without notice and turn violent. The majority of these demonstrations are managed by security forces, but U.S. citizens should avoid street demonstrations. Always stay aware of your surroundings.

    Armed Conflict
    Armed conflict between the Malian government and armed groups is common throughout Mali. Many terrorist and separatist armed groups are active throughout the country. These groups may plan and carry out deadly attacks against Malian government and military facilities, including in and around Bamako. Conflict between these groups often results in civilian casualties.

    Air Travel
    The Federal Aviation Administration (FAA) has issued a Notice to Airmen (NOTAM) and/or a Special Federal Aviation Regulation (SFAR). This is due to risks to civil aviation operating within or nearby Mali. For more information U.S. citizens should consult the Federal Aviation Administration’s Prohibitions, Restrictions and Notices.   

    Health
    Medical services for routine and emergency procedures are limited. Health facilities are available in major cities. It may be harder to find adequate health care in rural areas.

    • Public medical clinics lack basic resources and supplies.
    • Patients must cover all costs for transferring to or between hospitals.
    • Psychological and psychiatric services are limited, even in larger cities.
    • Hospital-based care is only available through government institutions.
    • Read the Health section of the Travel Guidance on this page for more information.  

    For U.S. citizens in Mali:

    • hvhv Enroll in the Smart Traveler Enrollment Program (STEP) to get important updates and alerts from the U.S. embassy. Enrolling helps the U.S. embassy contact you or your emergency contact in an emergency.
    • Review the Country Security Report  for Mali.
    • The Department of State urges U.S. citizens not to travel to Mali.
    • Have a plan to leave in an emergency that does not depend on U.S. government help. Review our information on Crisis and Evacuations
    • Establish your own personal security plan in coordination with your employer or host organization. Consider consulting with a professional security organization.
    • Monitor local media for breaking news. Be prepared to adjust your plans.
    • Prepare a will. Designate appropriate insurance beneficiaries or draft a power of attorney.
    • Discuss a plan with loved ones regarding care or custody of children, pets, property, belongings, non-liquid assets (collections, artwork, etc.), funeral wishes, etc.
    • Share important documents, login information, and points of contact with loved ones. This helps them manage your affairs if you cannot return to the United States.
    • Develop a communication plan with family, your employer, or host organization. This helps them monitor your safety and location as you travel through high-risk areas. Specify how you'll confirm you're safe (text, calls, etc.), how often, and who you'll contact first to share the information.
    • Identify key sources of possible help for you and your family in case of emergency, such as the local U.S. embassy or consulate, FBI, the State Department, your employer (if traveling on business), and local friends or family in the high-risk area. 
    • Choose one family member to serve as the point of contact. If you are kidnapped or taken hostage, that person can communicate with kidnappers or hostage-takers, media, U.S. or foreign government agencies, and members of Congress.
    • Establish a proof of life protocol with your loved ones. If you are taken hostage, your loved ones will know specific questions (and answers) to ask the hostage-takers to confirm that you are being held captive and alive.
    • Leave DNA samples with your medical provider in case it is necessary for your family to access them for identification purposes.
    • Use all available safety measures in your home or hotel, always including locking doors and windows, and setting the alarm.
    • If asked to stop by police, stop only in well-lit areas or places where several officers are posted.
    • Before you travel, delete any sensitive photos, comments, or content that might be seen as controversial or inappropriate in your destination. Do this for your social media accounts, cameras, laptops, phones, and other accounts and devices.
    • Leave your expensive or sentimental belongings behind.
    • Refer to our list of medical providers.
    • Make sure your insurance includes medical evacuation coverage.
    • Check with your doctor about required vaccines and shots for high-risk exposure before you go to Mali.
    • We highly recommend that you buy travel insurance before you travel. Check with your travel insurance provider about evacuation assistance, medical insurance, and trip cancelation coverage.
    • Visit the CDC page for the latest Travel Health Information related to your travel. 
    • Review our information on Travel to High-Risk Areas, Crime Abroad, Victims of Crime, Terrorism, and U.S. Citizens Missing Abroad.

     

  1. Democratic Republic of the Congo - Level 4: Do Not Travel

    There were no changes to the advisory level or risk indicators. Advisory summary was updated. Do Not Travel to the Democratic Republic of the Congo due to the Ebola Bundibugyo Virus Disease outbreak in Ituri Province in the DRC. Advisory summary was updated. 

    Do not travel to the Democratic Republic of the Congo (DRC) due to crime, unrest, terrorism, kidnapping, and health. 

    Advisory summary
    The U.S. government has limited ability to provide emergency consular services to U.S. citizens in the Democratic Republic of the Congo (DRC) due to the health situation.

    Health
    The U.S. Centers for Disease Control and Prevention (CDC) has issued a Travel Health Notice for Ebola for the Democratic Republic of the Congo (DRC).

    On May 17, the World Health Organization (WHO) declared the Ebola outbreak in the DRC and Uganda a Public Health Emergency of International Concern

    Outbreaks of serious infectious diseases are common in the Democratic Republic of the Congo. Visit the Centers for Disease Control and Prevention (CDC) website for the latest Travel Health Information before you travel.

    The local health infrastructure is inadequate. Health services, hygiene, and quality control do not meet U.S. standards of care. Pharmacies are not well regulated. Locally available medications may be unsafe.

    Travel restrictions for government employees
    U.S. government employees working in the Democratic Republic of the Congo need special authorization to travel outside of Kinshasa due to safety risks. The U.S. embassy has extremely limited ability to provide routine or emergency consular services outside of Kinshasa. 

    Due to safety risks, minor dependents cannot join U.S. government employees who work in the Democratic Republic of the Congo.    

    Crime
    Petty crime is common. This includes crimes of opportunity like pickpocketing and burglary. Violent crimes include armed robbery, armed home invasion, and assault. Criminals may pose as police or security agents.

    Local police do not always inform the U.S. embassy when they arrest a U.S. citizen. They may also delay access to detained U.S. citizens or use violence and threats during interrogations.

    Unrest
    Demonstrations are common in many cities and can sometimes turn violent. Police may respond with force, resulting in deaths and arrests. Looting, assault, traffic obstruction, property damage, and other violent actions can happen when police don't respond quickly, or at all. 

    North and South Kivu Provinces
    Active fighting is ongoing between armed groups and government military forces in the Kivu provinces; the M23 armed group is occupying major cities of Goma and Bukavu. Missiles and armed drones have been used in the conflict. The fighting has forced thousands of people from their homes which can cause instability in the province.

    Violent crime is common throughout the Kivu provinces. This includes murder, rape, kidnapping, and pillaging. Road travelers are common targets for ambush, armed robbery, and kidnapping.

    Terrorist and armed groups operate in the Kivu provinces. They have attacked military and civilian targets. This includes aid workers, businesspeople, and other NGO staff in the area.

    There is risk of terrorist violence, including terrorist attacks and other activity in North and South Kivu provinces. Visit the U.S. Department of State's country reports on terrorism to learn more.

    Demonstrations and large gatherings can occur throughout the region, especially in urban areas. Mobs can form rapidly and turn violent, posing a threat to bystanders.

    Due to the security risks, U.S. government employees working in the DRC must obtain special authorization to travel to North and South Kivu Provinces. Due to the risks, the U.S. government is unable to provide emergency services to U.S. citizens in the Kivu provinces.

    Visit our website for Travel to High-Risk Areas.

    Ituri Province 
    Violent crime continues throughout Ituri province. This includes murder, rape, kidnapping, and pillaging. Road travelers are common targets for ambush, armed robbery, and kidnapping.

    Terrorist and armed groups operate in Ituri province. They have targeted both military and civilian sites. This includes humanitarian aid workers and other NGO staff in the area.

    There is risk of terrorist violence, including terrorist attacks and other activity in Ituri province. Visit the U.S. Department of State's country reports on terrorism to learn more.

    Demonstrations and large gatherings can occur throughout these regions, especially in urban areas. Mobs can form rapidly and turn violent, posing a threat to bystanders.

    Armed groups, individuals, and military forces routinely clash with each other. Civilians are frequently targeted in attacks.

    Due to the security risks, U.S. government employees working in the DRC must obtain special authorization to travel to Ituri province. Due to the risks, the U.S. government is unable to provide emergency services to U.S. citizens in Ituri province.

    Visit our website for Travel to High-Risk Areas.

    Tanganyika, Haut Lomami, and the 3 Kasai Provinces 
    Violent crime like murder, rape, kidnapping, and robbery are common in these areas:

    • Tanganyika
    • Haut Lomami
    • Kasai provinces: Kasai Oriental, Kasai Central, and Kasai.

    Road travelers are common targets for ambush, armed robbery, and kidnapping.

    Demonstrations and large gatherings can occur throughout these regions, especially in urban areas. Mobs can form rapidly and turn violent, posing a threat to bystanders.

    Armed groups, individuals, and military forces routinely clash with each other. Civilians are frequently targeted in attacks.

    Due to the security risks, U.S. government employees working in the DRC must obtain special authorization to travel to eastern DRC Region and the 3 Kasai provinces. Due to the risks, the U.S. government is unable to provide emergency services to U.S. citizens in eastern DRC Region and the 3 Kasai provinces.

    Visit our website for Travel to High-Risk Areas.

    Mai-Ndombe Province
    Violence in Mai-Ndombe is rising. There are also more police and military in the area, especially along the Route Nationale 17. Government security officials may limit travel for U.S. citizens when violence rises. Activity of armed groups could block passenger and freight traffic on regional routes in the province. Protests can occur without warning.

    Due to the security risks, U.S. government employees working in the DRC must obtain special authorization to travel to Mai-Ndombe province. Due to the risks, the U.S. government is unable to provide emergency services to U.S. citizens in Mai-Ndombe province.

    Visit our website for Travel to High-Risk Areas

    If you decide to travel to the Democratic Republic of the Congo:

    • Enroll in the Smart Traveler Enrollment Program (STEP) to get important updates and alerts from the U.S. embassy or consulate. Enrolling helps the U.S. embassy or consulate contact you or your emergency contact in an emergency.
    • Review the Country Security Report for DRC.
    • Visit the Centers for Disease Control and Prevention (CDC) website for the latest Travel Health Information for DRC.
    • We highly recommend that you buy travel insurance before you travel. Check with your travel insurance provider about evacuation assistance, medical insurance, and trip cancelation coverage
    • Visit our website for Travel to High-Risk Areas.
    • Avoid demonstrations and crowds.
    • Use caution when walking or driving.
    • Always have a photocopy of your U.S. passport and DRC visa. Keep originals in a secure location. Carry your U.S. passport and DRC visa when crossing provincial borders or flying domestically.
    • If you are arrested or detained, ask police or prison officials to notify U.S. Embassy Kinshasa immediately.
    • Ensure that documents and medications are easy to locate in case you need to leave on short notice.
    • Visit the CDC page for the latest Travel Health Information related to your travel and return to the United States.
    • Develop a communication plan with family, your employer or host organization. Specify how you'll confirm you're safe (text, calls, etc.), how often, and who you'll contact first to share the information.