SAP Concur Real Time Status

12 June 2025 | 1:00 am

We wish to inform you that we identified and promptly resolved a degradation affecting your service. After completing a post resolution monitoring period, we have confirmed that service is operating at a normal and stable level so have resolved this incident. In the US2 Data Center, logins through the SAP Concur website and SAP Concur mobile app was below expected level. Affected users may have experienced "503 Service Unavailable" error when attempting to log in. As the Incident Response Team (IRT) was gathering, the issue self-recovered.

11 June 2025 | 4:52 am

In the EU2, US2 and APJ1 Data Centers, Travel searches in the new Concur Travel using the Sabre and Amadeus GDS services through the SAP Concur website and SAP Concur mobile app were below expected level. Affected users might have experienced errors when trying to search for air, car or hotel bookings. As the Incident Response Team was being assembled, the service automatically self-recovered. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.

10 June 2025 | 7:48 am

Impact as Reported: In the EU2, US2 and APJ1 Data Centers, logins through the SAP Concur website and SAP Concur mobile app are unavailable. Affected users may intermittently be unable to login or experience error “Sorry, something went wrong”, after being attempting to login. Root cause: The root cause of the incident has been determined to be a misconfiguration that has caused a new certificate meant to be deployed on a staging environment to be instead deployed and applied to a production environment, resulting in the inability for our authentication service to serve incoming login requests for our US2, EU2 and APJ1 production sites. Corrective Actions: The change to the network certificate has been reverted, restoring service to expected levels. The misconfiguration has been permanently addressed, ensuring that future renewals for the same certificate will not lead to failure. Our internal documentation containing the renewal process instructions, has been updated with a lesson learned that will increase our reaction time and rollback process speed in the event a similar incident would occur again in future.

10 June 2025 | 4:18 am

In the US2 Data Center, Travel bookings and Invoice submits through the SAP Concur website and SAP Concur mobile app were below expected level. Affected travel users may have experienced a slowness when attempting to search or book flight, while invoice users were facing error: "Sorry, but there has been an error processing your request.", when attempting to submit their invoice request. As the Incident Response Team (IRT) was gathering, the issue self-recovered. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.

5 June 2025 | 1:12 am

We have completed the post recovery stability monitoring period and confirmed that service is operating at a normal and stable level and will now resolve this incident. In the US2 Data Center, logins through the SAP Concur website and SAP Concur mobile app were below expected level. Affected users may have encountered errors intermittently when trying to login to Concur. Additionally, users already logged in may have experienced errors intermittently when attempting to create and open expense reports. The Incident Response Team (IRT) has performed a rollback which restored the service. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete