SAP Concur Real Time Status

7 October 2025 | 6:53 am

Impact as Reported: In the US2 and EU2 Data Centers, New Concur Travel users were unable to complete hotel searches using the Galileo GDS service through the SAP Concur website. Affected users may have encountered failed hotel search attempts accompanied by the error message: “There has been a technical issue. Please reload the page and try again.” Root cause: The third party GDS vendor affected by the degradation confirmed the issue was caused by a disruption on their end. Corrective Actions: N/A

6 October 2025 | 2:04 am

Impact as Reported: In the US2 Data Center, logging in through the SAP Concur website and SAP Concur mobile app was unavailable for approximately 15 minutes. Affected users may have encountered, “Sorry, something went wrong” after entering SAP Concur username or SSO credentials. A workaround was not identified during service disruption. Root cause: A vendor providing a DNS layer security service suffered a brief outage that resulted in an unexpected impact to name resolution within the SAP Concur US2 data centre, causing loss of connectivity and consequently service unavailabilty. As soon as the incident was resolved by the vendor service was restored. Corrective Actions: The following corrective or preventive actions have been identified: monitoring of the third party service is being revised to ensure prompt detection of issues alternative security services are being explored to allow the configuration of a fall back in case of outages the network team is exploring the option of implementing an additional caching layer to mitigate the impact of incidents on the DNS layer security service.

4 October 2025 | 2:41 am

In the US2, EU2, APJ1, China, and Concur Cloud for Public Sector Data Center data centers, completing car searches via GDS Sabre through the SAP Concur website and SAP Concur mobile was unavailable. Affected users may not have seen any results when attempting to search for cars. As the Incident Response Team (IRT) was being assembled, the services automatically self-recovered. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will be conducted, and a root cause analysis report provided when that investigation is complete.

4 October 2025 | 2:28 am

In the US2, EU2, APJ1, China, and Concur Cloud for Public Sector Data Center data centers, completing car searches via GDS Sabre through the SAP Concur website and SAP Concur mobile was unavailable. Affected users may not have seen any results when attempting to search for cars. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

4 October 2025 | 1:57 am

We are working to determine the user impact and will provide information as it becomes available.