SAP Concur Real Time Status

26 November 2025 | 1:26 pm

New Concur Travel customers are currently experiencing an issue where air and hotel searches through the Travelport GDS are unavailable. When performing hotel searches, an error message appears stating, “There has been a technical issue” after entering search parameters. For air searches, the error message displayed is “No flights available.” There is no workaround for this issue at this time. The Incident Response Team (IRT) continues working with Travelport, and have been advised that resolution is anticipated within the hour. To check if your company is affected by this incident please log onto the Personalized Concur Open website. An update will be provided in one hour. Thank you for your patience while this matter is addressed.

26 November 2025 | 12:28 pm

New Concur Travel customers are currently experiencing an issue where air and hotel searches through the Travelport GDS are unavailable. When performing hotel searches, an error message appears stating, “There has been a technical issue” after entering search parameters. For air searches, the error message displayed is “No flights available.” There is no workaround for this issue at this time. The Incident Response Team (IRT) has determined root cause is an internal Travelport issue, and is working with the vendor for resolution. An update will be provided in one hour. Thank you for your patience while this matter is addressed.

26 November 2025 | 12:15 pm

We are working to determine the user impact and will provide information as it becomes available.

19 November 2025 | 1:02 pm

We have completed the post recovery stability monitoring period and confirmed that service is operating at a normal and stable level and will now resolve this incident. Please contact the Support Engineer assigned to your case for any questions about this incident. We are sorry for any inconvenience this may have caused. Thank you for your patience. In the US2 Data Center, completing Car and Hotel searches in the New Concur Travel experience was below expected levels. Affected users may have encountered the following errors: for Car searches, ‘No results found,’ and for Hotel searches, ‘No location found.’ A workaround for this issue was not available. The Incident Response Team (IRT) has rolled back a recent deployed change to restore service.

19 November 2025 | 12:47 pm

Service has been restored to a normal operating level, and we have started a mandatory post recovery monitoring period to ensure service performance stability prior to declaring the incident resolved. We will post the next incident communication at or before 8:15PMUTC on 19 November 2025. In the US2 Data Center, completing Car and Hotel searches in the New Concur Travel was below expected level. Affected users may have received the following error when attempting to search for travel: "No results found" A workaround for this issue is not available at this time Complete post recovery service performance stability monitoring and verification