SAP Concur Real Time Status

25 December 2025 | 11:34 am

In the US2 Data Center, logins through the SAP Concur mobile app were intermittently unavailable. The affected users may have encountered an error “Unable to sign in” when trying to login through the mobile app. While the Incident Response Team investigated, the service self recovered. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.

25 December 2025 | 11:00 am

In the US2 Data Center, logins through the SAP Concur mobile app were intermittently unavailable. The affected users may have encountered an error “Unable to sign in” when trying to login through the mobile app. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

25 December 2025 | 10:22 am

In the US2 Data Center, logins through the SAP Concur mobile app are intermittently unavailable. The affected users may encounter an error “Unable to sign in” when trying to login through the mobile app. The Incident Response Team has been engaged and are investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.

25 December 2025 | 10:10 am

We are working to determine the user impact and will provide information as it becomes available.

23 December 2025 | 3:05 pm

Expense customers using American Express (AMEX) files for credit card transaction feeds experienced duplicate transactions being imported. Affected users observed duplicate or triplicate AMEX transactions listed in Available Expenses. Customers may try the following potential workarounds to action and clean-up duplicate transactions: 1.) Hide duplicate transactions. Concur Administrators with the Expense Company Card Administrator role can perform this action. For more details, refer to the article found in Knowledge base - How can I hide duplicate charge? 2.) Enable an audit rule to notify users not to submit expense reports containing potential duplicate transactions. For guidance, refer to the article found in Knowledge base - Can the system detect duplicate entries on a report? 3.) Include duplicate and credit transactions together. If users are able to easily identify and match duplicate or triplicate transactions to the imported credits, then users are advised to include the matching debit and credit transactions together in a single expense report. If assistance is required, please request help via your support case, and your case owner will assist. Post-recovery corrective actions are in progress. American Express has issued reversal credit transactions for all duplicate transactions via customer file feeds. The Incident Response Team (IRT) advises customers to proceed with one of the provided clean-up options and process all duplicate, triplicate, and credit transactions. Customers may update their support case requesting assistance from the case owner to perform necessary clean-up actions. Our next update will be at 9:00 PM UTC on 6 January 2026, or sooner should a significant change occur.