Personalized SAP Concur Open Updates

Personalized up-to-the-minute service availability and performance information

  1. OPI-6250457 : US2 | EU2 | APJ1 : Expense | Travel | Invoice | Request | Imaging | Analysis/Intelligence : Issue Resolved

    We have completed the post recovery stability monitoring period and confirmed that service is operating at a normal and stable level and will now resolve this incident. External reporting indicated that login functionality was unavailable for all customers across the APJ1, EU2, and US2 Data Centers. All customers experienced a functional service disruption. After logging in, users encountered the following error message: "We’re sorry, we encountered an issue that prevented us from completing your request." The Incident Response Team restarted the authentication server tier which eventually restored the service.

  1. OPI-6250457 : US2 | EU2 | APJ1 : Expense | Travel | Invoice | Request | Imaging | Analysis/Intelligence : Issue Status Update

    External reporting indicated that login functionality was unavailable for all customers across the APJ1, EU2, and US2 Data Centers. All customers experienced a functional service disruption. After logging in, users encountered the following error message: "We’re sorry, we encountered an issue that prevented us from completing your request." Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

  1. OPI-6250457 : US2 | EU2 | APJ1 : Expense | Travel | Invoice | Request | Imaging | Analysis/Intelligence : Issue Status Update

    External reporting indicates that login functionality is unavailable for all customers across APJ1, EU2, and US2 Data Centers. All customers are experiencing functional service disruption. After logging in, users encounter the following error message: "We’re sorry, we encountered an issue that prevented us from completing your request." The Incident Response Team (IRT) is actively investigating the issue and identifying the potential root cause. Our next update will be in one hour or sooner should a significant change occur.

  1. OPI-6250457 : US2 | EU2 | APJ1 : Expense | Travel | Invoice | Request | Imaging | Analysis/Intelligence : Issue Identified

    We are working to determine the user impact and will provide information as it becomes available.

  1. OPI-6240069 : US2 | EU2 : Travel : Root Cause Analysis

    Impact as Reported: All Sabre SAP Concur Travel customers experienced an issue completing travel bookings for air, hotel, car, and rail segments. Affected users encountered the following error after selecting a travel option and clicking “Book and Continue” on the Review and Book page: “An error has occurred with your booking. Start a new search and try again.” Root cause: The root cause of the incident has been identified to be a service disruption at our third party GDS partner Sabre. Corrective Actions: N/A