SAP Concur Real Time Status

16 September 2025 | 2:47 pm

In the US2, EU2, and APJ1 Data Centers, new Concur Travel customers experienced issues when searching for hotels using Worldspan, Galileo, and Apollo GDS services through the SAP Concur mobile app. Affected users encountered an ‘Authorisation error’ when trying to search for hotels. A workaround for this issue was not identified. As the Incident Response Team (IRT) was starting to investigate the issue , the service automatically self-recovered. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will be conducted , and a root cause analysis report provided when that investigation is complete.

16 September 2025 | 2:25 pm

In the US2, EU2, and APJ1 Data Centers, new Concur Travel customers experienced issues when searching for hotels using Worldspan, Galileo, and Apollo GDS services through the SAP Concur mobile app. Affected users encountered an ‘Authorisation error’ when trying to search for hotels. A workaround for this issue was not identified. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

16 September 2025 | 1:45 pm

In the US2, EU2, and APJ1 Data Centers, New Concur Travel customers are experiencing issues when searching for hotels using Worldspan, Galileo and Apollo GDS services through the SAP Concur mobile app. Affected users may experience "Authorisation error" when trying to search for hotel. A workaround for this issue has not been identified. The Incident Response Team (IRT) is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.

16 September 2025 | 1:14 pm

Some users may experience errors or slow processing when performing administrative functions or attempting to search or book travel via Apollo.

15 September 2025 | 2:04 am

Impact as Reported: In the US2, EU2, and APJ1 Data Centers, car and hotel searches using the Apollo, Worldspan and Galileo GDS service were 10% below expected level. Affected users may have encountered an error “We’re sorry. We encountered an issue that prevented us from completing your request” when attempting to perform a search for car and hotel. Root cause: The root cause of the incident has been identified to be a service disruption at one of our third party GDS vendors. Corrective Actions: N/A