SAP Concur Real Time Status

28 August 2025 | 7:54 am

Impact as Reported: In the US2 Data Center, logins through the SAP Concur website and SAP Concur mobile app were unavailable. Affected users may have experienced the following error when attempting to login: "sorry something went wrong". Root cause: The root cause of the incident appears to be related to an index name change that has caused an Expense application to fail database calls, triggering a re-try mechanism that has generated a significant load increase, ultimately leading to slowdown and timeouts. Why and how the impact on the Expense application has affected the login workflow is still under investigation, additional info will be provided as they will come available Corrective Actions: Preventive and corrective action items will be provided with the final RCA.

26 August 2025 | 7:55 pm

In the US2, EU2, and APJ1 Data Centers, air searches and bookings using the Amadeus GDS through the SAP Concur website and SAP Concur mobile app were intermittently unavailable. Affected users may have encountered a page indicating “No flights available” when performing air searches. Other affected users may have received results but without prices. A workaround was identified, and some users were able to receive results after clicking ‘Edit Search’ and then immediately searching again without editing the search criteria. Some customers also experienced sporadic service recovery. While the Incident Response Team (IRT) has been working with the vendor, the issue has self-recovered. However, the team will continue to collaborate with the vendor to understand the root cause and prevent future occurrences. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.

26 August 2025 | 7:40 pm

Service has been restored to a normal operating level, and we have started a mandatory post recovery monitoring period to ensure service performance stability prior to declaring the incident resolved. We will post the next incident communication at or before 01:10 AM UTC on 27 August 2025. In the US2, EU2, and APJ1 Data Centers, air searches and bookings using the Amadeus GDS through the SAP Concur website and SAP Concur mobile app were intermittently unavailable. Affected users may have encountered a page indicating “No flights available” when performing air searches. Other affected users may have received results but without prices. A workaround was identified, and some users were able to receive results after clicking ‘Edit Search’ and then immediately searching again without editing the search criteria. Some customers also experienced sporadic service recovery. We are going to complete post recovery service performance stability monitoring and verification

26 August 2025 | 6:32 pm

Work to identify and resolve the issue is in progress. Since our last update Amadeus continues their mitigation efforts. Details of our current action plan are provided below. We will post the next incident communication at or before 01:30AM UTC 27 August 2025. Work to identify and resolve the issue is in progress. Since our last update Amadeus continues their mitigation efforts. Details of our current action plan are provided below. We will post the next incident communication at or before 01:30AM UTC 27 August 2025. Please contact the Support Engineer assigned to your case for any questions about this incident. A workaround has been identified. Some users may be able to receive results after clicking 'Edit Search' and then immediately searching again without editing search criteria. The Incident Response Team is continuously coordinating with Amadeus to ensure the full deployment of the fix, while closely monitoring progress and providing updates.

26 August 2025 | 4:18 pm

In the US2, EU2, and APJ1 Data Centers, air searches and bookings using the Amadeus GDS through the SAP Concur website and SAP Concur mobile app are intermittently unavailable. Affected users may encounter a page indicating “No flights available” when performing air searches. Other affected users may receive results but no prices. A workaround has been identified. Some users may be able to receive results after clicking 'Edit Search' and then immediately searching again without editing search criteria. Some customers may be experiencing sporadic service recovery. The Incident Response Team has received confirmation from Amadeus that traffic redistribution efforts are still in progress and customers can continue to expect gradual improvement in service performance. Our next scheduled update will be in two hours or sooner should a significant change occur.