SAP Concur Real Time Status

16 March 2026 | 11:15 am

SAP Concur Expense customers experienced an issue itemizing expense. Affected users encountered the following error after clicking the itemizations tab within a new or existing expense: "Before you can continue, you must provide valid information for: Date Range." The error was encountered despite having a date range populated. The Incident Response Team (IRT) has completed deploying the fix in all affected Data Centers. We have completed the post recovery stability monitoring period and confirmed that service is operating at a normal and stable level and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.

13 March 2026 | 9:02 pm

SAP Concur Expense customers experienced an issue itemizing expenses. Affected users encountered the following error after clicking the itemizations tab within a new or existing expense: ‘Before you can continue, you must provide valid information for: Date Range.’ The error was encountered despite having a date range populated. Legacy Expense customers were not affected. Fix deployment to all affected data centers has been completed. We have begun a mandatory extended recovery monitoring period to ensure service stability before the incident is formally resolved. We will post the next incident communication at or before 9:45PM UTC on 16 March 2026. Complete post recovery service performance stability monitoring and verification.

13 March 2026 | 4:42 pm

SAP Concur Expense customers are experiencing an issue itemizing expenses. Affected users encounter the following error after clicking the itemizations tab within a new or existing expense, “Before you can continue, you must provide valid information for: Date Range.” The error is encountered despite having a date range populated. Legacy Expense customers are not affected. A potential workaround for this issue has been identified. Users may be able to bypass this issue by reattempting itemization steps after receiving the error. Fix development is in progress. The Incident Response Team (IRT) projects to release the fix to EU2 and APJ1 Data Centers today, starting in approximately three hours time. The fix is projected to be released to US2 and Concur Cloud for Public Sector Data Centers on Monday, 16 March, 2026. We will post the next incident communication at 9:45PM UTC on 16 March 2026, or sooner should a significant change occur. Note: Communications for this incident have been expanded to include online website and subscriber email communications channels.  This is in response to determining during our investigation that incident impact is broader than originally understood and is now confirmed to be affecting the majority of SAP Concur Expense customers.

3 March 2026 | 5:51 am

Impact as Reported: New Concur Travel customers experiencd an issue where air and hotel searches through the Travelport GDS were unavailable in the EU2 and US2 Data Centers. When performing a hotel search, users received the error message: “No hotels available” after entering their search criteria. For air searches, the system displays the message: “No flights available.” Root cause: The root cause of the incident has been identified to be a service disruption within our third party Global Distribution System (GDS).

18 February 2026 | 3:09 am

New Concur Travel customers were experiencing an issue where air and hotel searches through the Travelport GDS were unavailable in the EU2 and US2 Data Centers. When performing a hotel search, users received the error message: “No hotels available” after entering their search criteria. For air searches, the system displayed the message: “No flights available.” As the Incident Response Team (IRT) was gathering, services self recovered. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.