SAP Concur Real Time Status

18 August 2026 | 12:13 am

We have identified and resolved a functional disruption that affected air travel searches through the Galileo Global Distribution System (GDS) in the US2, EU2, and APJ1 Data Centers. Legacy Concur Travel customers received the error, “We’re Sorry…We encountered an issue that prevented us from completing your request.” after selecting Search. The issue affected flight searches across all city pairs and travel dates, preventing users from searching for and booking flights. Car and Hotel searches were not affected. Unfortunately, no workaround was available during the period of impact. As the Incident Response Team (IRT) was being assembled, the services self-recovered and functionality was restored. Further investigation confirmed that the issue was related to a network issue involving the third-party vendor. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.

17 August 2026 | 3:45 pm

We are resolving a functional disruption impacting New Concur Travel Air searches via the Travelport+ Global Distribution System (GDS). This issue was affecting all Data Centers. After completing the desired search parameters and clicking "Search" an error, "No flights available" was displayed. This error was presented regardless of the city pairs and dates for which you were attempting to search flights, and prevented successful air bookings. Car and Hotel searches were not affected. Workaround: Unfortunately, there was no workaround for the issue during the time of impact. The Incident Response Team worked with the Travelport+ team to provide resolution. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.

17 August 2026 | 3:34 pm

We identified a functional disruption impacting New Concur Travel Air searches via the Travelport+ Global Distribution System (GDS). This issue was affecting all Data Centers. After completing the desired search parameters and clicking "Search" an error, "No flights available" was displayed. This error was presented regardless of the city pairs and dates for which you were attempting to search flights, and prevented successful air bookings. Car and Hotel searches were not affected. Workaround: Unfortunately, there was no workaround for the issue during the time of impact. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

17 August 2026 | 3:10 pm

User impact is unchanged since our last communication. We have identified a functional disruption impacting New Concur Travel Air searches via the Travelport+ Global Distribution System (GDS). This issue is iaffecting all Data Centers. After completing the desired search parameters and clicking "Search" an error, "No flights available" is displayed. This error is presented regardless of the city pairs and dates for which you are attempting to search flights, and prevents successful air bookings. Car and Hotel searches are not affected. Workaround: Unfortunately, there is no workaround for the issue at this time. The Incident Response Team (IRT) continues to work with Travelport+ teams for resolution. Our next scheduled update will be in two hours.

17 August 2026 | 2:19 pm

We have identified a functional disruption impacting New Concur Travel Air searches via the Travelport+ Global Distribution System (GDS). This issue is affecting all Data Centers. When users enter their search criteria and click "Search," the error message "No flights available" is displayed. This error occurs regardless of the city pairs or travel dates selected and is preventing successful air bookings. Car and hotel searches are not affected. Workaround: Unfortunately, there is no workaround for the issue at this time. The Incident Response Team (IRT) is working with Travelport+ to provide resolution. Our next scheduled update will be in one hour.