SAP Concur Real Time Status

31 August 2026 | 1:47 am

Impact as reported: In the US2 Data Center, a service degradation impacted access to Concur services, including Expense, Travel Request, Travel, Invoice, and Analysis and Intelligence. After logging in, users are encountering the following error: “You are currently not set up to use any Concur products. Contact your Concur Administrator for assistance.” Users already logged in were not impacted. Root Cause: The incident occurred when all instances of a service invoked while initiating user sessions after log in were restarted during routine infrastructure activity and were unable to successfully start, resulting in a temporary service outage and downstream customer-facing errors. Although a legacy access permission had been removed earlier, the issue did not surface immediately because existing instances continued operating normally. The outage occurred only after all instances restarted and attempted to validate access using an outdated configuration path, which prevented them from becoming operational. The root cause was an unintended dependency on a legacy configuration path that remained active after a related access change. To permanently address the issue, the service configuration was updated to use a supported, actively used validation path and the legacy dependency was removed. As an interim measure, the required access was restored to ensure service stability while the permanent fix was implemented, tested, and deployed.

25 August 2026 | 7:11 am

Impact as Reported: We identified a functional disruption impacting New Concur Travel Air searches via the Travelport+ Global Distribution System (GDS). This issue was affecting all Data Centers. After completing the desired search parameters and clicking "Search" an error, "No flights available" was displayed. This error was presented regardless of the city pairs and dates for which you were attempting to search flights, and prevented successful air bookings. Car and Hotel searches were not affected. Root cause: The root cause of the incident has been identified to be a service disruption at our third party GDS vendor Galileo.

25 August 2026 | 7:10 am

Impact as Reported: We identified a functional disruption impacting New Concur Travel Air searches via the Travelport+ Global Distribution System (GDS). This issue was affecting all Data Centers. After completing the desired search parameters and clicking "Search" an error, "No flights available" was displayed. This error was presented regardless of the city pairs and dates for which you were attempting to search flights, and prevented successful air bookings. Car and Hotel searches were not affected. Root cause: The root cause of the incident has been identified to be a service disruption at our third party GDS vendor Travelport.

21 August 2026 | 3:39 pm

We have completed the post recovery stability monitoring period and confirmed that service is operating at a normal and stable level and will now resolve this incident. Please contact the Support Engineer assigned to your case for any questions about this incident. We are sorry for any inconvenience this may have caused. Thank you for your patience. We identified a functional degradation that impacted hotel bookings via the Travelport+ GDS. This issue affected all US2 and EU2 Data Centre customers booking hotels through the Travelport+ GDS. After entering the desired hotel search parameters and clicking "Search," a list of available hotels was displayed. Users were able to successfully view available room options and rates. However, after selecting a room and clicking "Book and Continue" or "Reserve," users may have encountered error code HL750087, which prevented them from completing the hotel booking. The issue was reproduced across multiple hotels when booking through Travelport+. A workaround for this issue was not available at the time. The Incident Response Team (IRT) worked with Travelport+ to restore hotel booking functionality.

21 August 2026 | 3:28 pm

Service has been restored to a normal operating level, and we have started a mandatory post recovery monitoring period to ensure service performance stability prior to declaring the incident resolved. We will post the next incident communication at or before 10:20PM UTC on 21 August 2026. Please contact the Support Engineer assigned to your case for any questions about this incident. We identified a functional degradation that impacted hotel bookings via the Travelport+ GDS. This issue affected all US2 and EU2 Data Centre customers booking hotels through the Travelport+ GDS. After entering the desired hotel search parameters and clicking "Search," a list of available hotels was displayed. Users were able to successfully view available room options and rates. However, after selecting a room and clicking "Book and Continue" or "Reserve," users may have encountered error code HL750087, which prevented them from completing the hotel booking. The issue was reproduced across multiple hotels when booking through Travelport+. A workaround for this issue was not available at the time. Complete post recovery service performance stability monitoring and verification