SAP Concur Real Time Status

5 September 2026 | 10:21 pm

We identified a functional disruption impacting New Concur Travel car searches via the Sabre, Amadeus, and Travelport+ Global Distribution Systems (GDS) in the US2 Data Center. When users entered their search criteria and selected Search, the error message, “An unexpected internal error occurred. Please try again.”, was displayed. The error occurred regardless of the city pairs or travel dates selected and prevented successful car bookings. Air and hotel searches were not affected. There was no workaround available for the issue at the time. While the Incident Response Team (IRT) was investigating, the service self-recovered and car search functionality was restored. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.

5 September 2026 | 10:02 pm

We identified a functional disruption impacting New Concur Travel car searches via the Sabre, Amadeus, and Travelport+ Global Distribution Systems (GDS) in the US2 Data Center. When users entered their search criteria and selected Search, the error message, “An unexpected internal error occurred. Please try again.”, was displayed. The error occurred regardless of the city pairs or travel dates selected and prevented successful car bookings. Air and hotel searches were not affected. There was no workaround available for the issue at the time. Services have returned to normal operating levels. We are extending our monitoring for an additional 30 minutes to verify continued stability. Once stability is confirmed, the incident will be resolved.

5 September 2026 | 9:34 pm

We identified a functional disruption impacting New Concur Travel car searches via the Sabre, Amadeus, and Travelport+ Global Distribution Systems (GDS) in the US2 Data Center. When users entered their search criteria and selected Search, the error message, “An unexpected internal error occurred. Please try again.”, was displayed. The error occurred regardless of the city pairs or travel dates selected and prevented successful car bookings. Air and hotel searches were not affected. There was no workaround available for the issue at the time. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

5 September 2026 | 9:23 pm

We have identified a functional disruption impacting New Concur Travel car searches via the Sabre, Amadeus, and Travelport+ Global Distribution Systems (GDS) in the US2 Data Center. When users enter their search criteria and select Search, the error message “An unexpected internal error occurred. Please try again.” is displayed. The error occurs regardless of the city pairs or travel dates selected and prevents successful car bookings. Air and hotel searches are not affected. Unfortunately, there is no workaround for the issue at this time. The Incident Response Team (IRT) is currently investigating the issue. Our next scheduled update will be in one hour.

5 September 2026 | 9:11 pm

We are working to determine the user impact and will provide information as it becomes available.