SAP Concur Real Time Status

18 June 2026 | 6:28 am

Impact as Reported: External reporting indicated that login functionality was unavailable for all customers across the APJ1, EU2, and US2 Data Centers. All customers experienced a functional service disruption. After logging in, users encountered the following error message: "We’re sorry, we encountered an issue that prevented us from completing your request." Root cause: During a credential rotation in the US2 environment, old credentials were removed immediately after the update. However, some active service instances in other regions were still using the old credentials cached in memory and continued to authenticate with them, causing a spike in authentication failures. This triggered protection mechanisms, temporarily locking the shared client ID for 60 minutes. While locked, authentication failed globally—even for services using the new credentials—resulting in an outage. An improved rotation process, which includes a delay before removing old credentials, had been developed and validated in non-production environments. However, due to inconsistencies in deployment pipelines, this update was not fully rolled out to production, allowing the issue to occur.

16 June 2026 | 8:40 pm

All Sabre customers in the US2,EU2 and Concur Cloud for Public Sector Data Centers experienced approximately 95% functional degradation when attempting to book Hilton properties. At the Review and Book stage, users may have encountered the error: “We are unable to complete your booking at this time. Please wait and try again later.” This error occurred after selecting Book and Continue, preventing completion of the reservation. The Incident Response Team (IRT) worked closely with Sabre. Their Lodging Team successfully implemented a fix on their end, and service has been fully restored.

16 June 2026 | 8:14 pm

User impact since that last update has changed. All Sabre customers in the US2,EU2 and Concur Cloud for Public Sector Data Centers experienced approximately 95% functional degradation when attempting to book Hilton properties. At the Review and Book stage, users may have encountered the error: “We are unable to complete your booking at this time. Please wait and try again later.” This error occurred after selecting Book and Continue, preventing completion of the reservation. Internal testing indicated that attempting to retry or refresh the page after receiving the error results in no changed behavior. At this time, Hilton bookings cannot be finalized, while bookings for other hotel chains remain unaffected and can be completed successfully. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

16 June 2026 | 7:04 pm

User impact since that last update remains unchanged. All Sabre customers in the US2 and EU2 Data Centers are currently experiencing approximately 95% functional degradation when attempting to book Hilton properties. At the Review and Book stage, users may encounter the error: “We are unable to complete your booking at this time. Please wait and try again later.” This error occurs after selecting Book and Continue, preventing completion of the reservation. Internal testing indicates that attempting to retry or refresh the page after receiving the error results in no changed behavior. At this time, Hilton bookings cannot be finalized, while bookings for other hotel chains remain unaffected and can be completed successfully. Workaround: A workaround for this issue is not available at this time. The Incident Response Team (IRT) is actively engaged with Sabre, and their Lodging Team is currently deep in the debugging process to pinpoint the root cause and finalize the necessary steps needed for a fix. Our next scheduled update will be in four hours or sooner should a significant change occur.

16 June 2026 | 3:20 pm

User impact since that last update remains unchanged. All Sabre customers in the US2, EU2, and Concur Cloud for Public Sector Data Centers are currently experiencing approximately 95% functional degradation when attempting to book Hilton properties. At the Review and Book stage, users may encounter the error: “We are unable to complete your booking at this time. Please wait and try again later.” This error occurs after selecting Book and Continue, preventing completion of the reservation. Internal testing indicates that attempting to retry or refresh the page after receiving the error results in no changed behavior. At this time, Hilton bookings cannot be finalized, while bookings for other hotel chains remain unaffected and can be completed successfully. Workaround: A workaround for this issue is not available at this time. The Incident Response Team (IRT) remains in contact with Sabre who confirms their Lodging Team’s  continuous efforts to debug the issue and understand actions needed to resolve. Our next scheduled update will be in four hours or sooner should a significant change occur.