SAP Concur Real Time Status

6 August 2026 | 4:04 am

Impact as Reported: We identified and resolved a service degradation affecting user logins in the US2 and EU2 Data Centers. The Incident Response Team (IRT) is working to provide the overall Customer Base Impact and will provide this information when available. During the time of impact, users attempting to sign in using either Single Sign-On (SSO) or a username and password may have intermittently encountered the following error message: "Sorry, something went wrong." When this error occurred, users may have been able to successfully login and access services after multiple attempts. Users that were already logged in during the time of impact were able to continue with their work. Root Cause: Intermittent login failures occurred during a planned authentication service migration. As part of the change, a routine automated cleanup process inadvertently removed an active authentication configuration that was still being used by other environments. This prevented the affected environments from communicating with a dependent identity service required for user authentication. The investigation determined that the automation process did not adequately validate that the configuration being removed was associated only with the environment undergoing the migration. As a result, an active shared configuration was unintentionally deleted, causing authentication requests to fail in the affected environments. Service was restored by generating and deploying replacement configuration values, re-establishing connectivity to the identity service. Corrective Actions: The following corrective and preventive actions were identified: Replaced the affected configuration with new values to restore connectivity and resume normal authentication operations. Temporarily disabled the automated cleanup process until all migration activities and related configuration updates have been completed and fully validated. Updated the implementation approach to execute future migrations in multiple controlled phases, with validation checkpoints between each phase to reduce risk and improve change oversight. Enhanced automation safeguards and validation checks to ensure that only configurations associated with the intended environment can be modified or removed. Expanded testing and operational procedures to address environment migration scenarios and identify potential cross-environment dependencies before changes are implemented.

4 August 2026 | 8:11 am

Impact as Reported: We identified and resolved a functional degradation affecting Hilton hotel bookings through the Sabre Global Distribution System (GDS). During the period of impact, approximately 87% of Hilton hotel bookings in the US2, EU2, and Concur Cloud for Public Sector Data Centers were affected. Users were able to search for Hilton properties successfully; however, when attempting to complete a booking for a Hilton hotel, an error was generated and the reservation could not be finalized. Reservations for other hotel chains continued to function normally. Root cause: The root cause of the incident has been identified to be a service disruption at our third party GDS partner Sabre. Corrective Actions: N/A

4 August 2026 | 7:15 am

Impact as Reported: A functional disruption was identified impacting Legacy Concur Travel users in the US2, EU2, APJ1, and Concur Cloud for Public Sector Data Centers when performing air, car, and hotel travel searches using the Worldspan Global Distribution Service (GDS). Users received the error message, "We encountered an issue that prevented us from completing your request," after clicking the Search button. As a result, they were unable to complete their travel bookings. No workaround was available during the incident. This issue was limited to Legacy Concur Travel. New Concur Travel users were not affected. Root cause: The root cause of the incident has been identified as a service disruption at our third-party GDS provider, Travelport. Corrective Actions: N/A

4 August 2026 | 3:19 am

Impact as Reported: We identified a service disruption affecting the availability of the Concur application in the US2 Data Center. All customers hosted in the affected Data Center experienced this impact. On the login page, users received the following error message: "Sorry, Concur is currently unavailable." The error occurred before users could enter their login credentials, preventing access to the application. Users who were already logged in during the impact window were logged out of the system and encountered the same error when attempting to access the Concur application.   Root cause: The incident was caused by a failure of edge networking hardware within the infrastructure of SAP Concur’s hyperscale hosting provider. The affected devices were responsible for routing traffic between the US2 region and external network destinations, which resulted in connectivity issues for customers accessing services hosted in that region. The hosting provider is currently conducting a detailed root cause investigation. Once completed, the provider will share the findings, along with any corrective and preventive actions, with SAP Concur. During the initial stages of the incident, the response team assessed that the impact extended beyond the US2 Data Center. This assessment was based on synthetic monitoring tests that were hosted in the same hyperscale region affected by the network hardware failure. As a result, the monitoring data generated false-positive alerts indicating issues in other SAP Concur Data Centers. Following a more detailed validation of service health across all environments, the impact assessment was refined and confirmed to be limited to the US2 Data Center. Corrective Actions: To improve monitoring accuracy and resilience, SAP Concur is migrating its synthetic monitoring tests to a geographically separate hyperscale region. This change will help ensure greater reliability of monitoring signals and reduce the risk of similar false-positive alerts in the future.

3 August 2026 | 12:09 pm

Impact as Reported: In the US2 and EU2 Data Centers, travel searches and bookings in the new Concur Travel using the Sabre GDS is currently unavailable. Affected users may encounter the following errors, "No flights available" Or "We weren't able to load this content", when attempting to perform any travel search. Root cause: The root cause of the incident has been identified to be a service disruption within our third party Global Distribution System (GDS). Corrective Actions: N/A