SAP Concur Real Time Status

Personalized SAP Concur Open Updates

Personalized up-to-the-minute service availability and performance information

  1. OPI-6033417 : US2 : Expense | Travel | Invoice | Request | Imaging | Analysis/Intelligence : Issue Resolved

    26 June 2025 | 3:28 pm

    In the US2 Data Center, logging in via SSO through the SAP Concur website and SAP Concur mobile app was unavailable. Affected users may have experienced login errors, stating, “Sorry, but we’re having trouble signing you in. SAML message was not properly base 64 encoded” when attempting to log in. The Incident Response Team (IRT) rolled back a recent change to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.

  1. OPI-6033417 : US2 : Expense | Travel | Invoice | Request | Imaging | Analysis/Intelligence : Issue Status Update

    26 June 2025 | 3:10 pm

    In the US2 Data Center, logging in via SSO through the SAP Concur website and SAP Concur mobile app was unavailable. Affected users may have experienced login errors, stating, “Sorry, but we’re having trouble signing you in. SAML message was not properly base 64 encoded” when attempting to log in. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

  1. OPI-6033417 : US2 : Expense | Travel | Invoice | Request | Imaging | Analysis/Intelligence : Issue Status Update

    26 June 2025 | 2:38 pm

    In the US2 Data Center, logging in via SSO through the SAP Concur website and SAP Concur mobile app is currently unavailable. Affected users may experience login errors, stating, “Sorry, but we’re having trouble signing you in. SAML message was not properly base 64 encoded” when attempting to log in. The Incident Response Team (IRT) is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.

  1. OPI-6033417 : US2 : Expense | Travel | Invoice | Request | Imaging | Analysis/Intelligence : Issue Identified

    26 June 2025 | 2:21 pm

    We are working to determine the user impact and will provide information as it becomes available.

  1. OPI-6026174 : US2 : Expense | Travel | Request : Intermediate Root Cause Analysis

    26 June 2025 | 3:32 am

    Impact as Reported: In the US2 Data Center, access to Concur Expense, Concur Request, and Concur Travel through the SAP Concur website and SAP Concur mobile app was below expected level. After logging in, affected users may have encountered a home page with tile alerts indicating service disruption. Root cause: The Incident Response Team is investigating a transient spike of errors from two services invoked when serving the SAP Concur home page. We will provide an update once the root cause is identified. Corrective Actions: Corrective actions will be determined once root cause has been fully identified.