Training
Fox World Travel Concur Support Desk
Fox World Travel is available to support your Concur questions. Contact support via phone at 608-710-4172 or via chat in the Concur application.
Forgot Password?
Submit a request to Concur for a password reset. Your username is your current institutional email address.
New User Registration
Concur registration for new users. Registration is limited to employees. The use of a university e-mail address is required for user name.
Additional Support
Contact your institution’s travel manager for additional support questions.
Personalized SAP Concur Open Updates
Personalized up-to-the-minute service availability and performance information
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OPI-6011812 : US2 | EU2 | APJ1 : Expense | Travel | Invoice | Request | Analysis/Intelligence : Root Cause Analysis
10 June 2025 | 7:48 am
Impact as Reported: In the EU2, US2 and APJ1 Data Centers, logins through the SAP Concur website and SAP Concur mobile app are unavailable. Affected users may intermittently be unable to login or experience error “Sorry, something went wrong”, after being attempting to login. Root cause: The root cause of the incident has been determined to be a misconfiguration that has caused a new certificate meant to be deployed on a staging environment to be instead deployed and applied to a production environment, resulting in the inability for our authentication service to serve incoming login requests for our US2, EU2 and APJ1 production sites. Corrective Actions: The change to the network certificate has been reverted, restoring service to expected levels. The misconfiguration has been permanently addressed, ensuring that future renewals for the same certificate will not lead to failure. Our internal documentation containing the renewal process instructions, has been updated with a lesson learned that will increase our reaction time and rollback process speed in the event a similar incident would occur again in future.
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OPI-6023178 : US2 : Travel | Invoice : Issue Identified and Resolved
10 June 2025 | 4:18 am
In the US2 Data Center, Travel bookings and Invoice submits through the SAP Concur website and SAP Concur mobile app were below expected level. Affected travel users may have experienced a slowness when attempting to search or book flight, while invoice users were facing error: "Sorry, but there has been an error processing your request.", when attempting to submit their invoice request. As the Incident Response Team (IRT) was gathering, the issue self-recovered. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.