Training
Fox World Travel Concur Support Desk
Fox World Travel is available to support your Concur questions. Contact support via phone at 608-710-4172, via email at online@foxworldtravel.com or via chat in the Concur application.
Additional Support
Contact your institution’s travel manager for additional support questions.
Personalized SAP Concur Open Updates
Personalized up-to-the-minute service availability and performance information
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OPI-6285914 : US2 | EU2 | CONCUR CLOUD FOR PUBLIC SECTOR | APJ1 : Travel : Root Cause Analysis
7 September 2026 | 12:56 pm
We identified a functional disruption affecting New Concur Travel air searches through the Travelport+ GDS across all Data Centers. New Concur Travel users received a “No flights available” error after selecting “Search,” regardless of the city pairs or travel dates entered. This prevented users from completing air searches and bookings. Car and hotel searches were unaffected. No workaround was available during the incident. While the Incident Response Team (IRT) was investigating, the service self-recovered. The root cause of the incident has been identified to be a service disruption at our third party GDS vendor Travelport. Corrective Actions: N/A
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OPI-6287698 : US2 : Travel : Issue Resolved
5 September 2026 | 10:21 pm
We identified a functional disruption impacting New Concur Travel car searches via the Sabre, Amadeus, and Travelport+ Global Distribution Systems (GDS) in the US2 Data Center. When users entered their search criteria and selected Search, the error message, “An unexpected internal error occurred. Please try again.”, was displayed. The error occurred regardless of the city pairs or travel dates selected and prevented successful car bookings. Air and hotel searches were not affected. There was no workaround available for the issue at the time. While the Incident Response Team (IRT) was investigating, the service self-recovered and car search functionality was restored. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.