Concur Support & User Guides

27 November 2025 | 8:56 am

Impact as Reported: In the US2 Data Center, completing Car, Hotel and Rail searches in the New Concur Travel was below expected level. Affected users may have received the following error when attempting to search for travel: "No results found". Root cause: A code update inadvertently introduced a version mismatch between a communication software layer and some of the micro-services leveraging it for connectivity, ultimately leading to inability for user to utilize some functionalities of the Next Gen Travel application. The change was rolled back to restore service. Corrective Actions: The relevant teams have started the development of automation to perform more comprehensive dependency checks prior to executing deployments. The cross-team communication process is also being reviewed with the goal of increasing awareness of changes performed between interdependent services.

26 November 2025 | 6:46 pm

New Concur Travel customers experienced an issue where air and hotel searches through the Travelport GDS were unavailable. When performing hotel searches, an error message appeared stating, “There has been a technical issue” after entering search parameters. For air searches, the error message displayed was “No flights available.” The Incident Response Team received confirmation that issue was caused by the internal Trip Services issue from Concur partner vendor side and they have resolved the issue. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.