Concur Support & User Guides

28 August 2025 | 7:54 am

Impact as Reported: In the US2 Data Center, logins through the SAP Concur website and SAP Concur mobile app were unavailable. Affected users may have experienced the following error when attempting to login: "sorry something went wrong". Root cause: The root cause of the incident appears to be related to an index name change that has caused an Expense application to fail database calls, triggering a re-try mechanism that has generated a significant load increase, ultimately leading to slowdown and timeouts. Why and how the impact on the Expense application has affected the login workflow is still under investigation, additional info will be provided as they will come available Corrective Actions: Preventive and corrective action items will be provided with the final RCA.

26 August 2025 | 7:55 pm

In the US2, EU2, and APJ1 Data Centers, air searches and bookings using the Amadeus GDS through the SAP Concur website and SAP Concur mobile app were intermittently unavailable. Affected users may have encountered a page indicating “No flights available” when performing air searches. Other affected users may have received results but without prices. A workaround was identified, and some users were able to receive results after clicking ‘Edit Search’ and then immediately searching again without editing the search criteria. Some customers also experienced sporadic service recovery. While the Incident Response Team (IRT) has been working with the vendor, the issue has self-recovered. However, the team will continue to collaborate with the vendor to understand the root cause and prevent future occurrences. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.