Training
Fox World Travel Concur Support Desk
Fox World Travel is available to support your Concur questions. Contact support via phone at 608-710-4172, via email at online@foxworldtravel.com or via chat in the Concur application.
Additional Support
Contact your institution’s travel manager for additional support questions.
Personalized SAP Concur Open Updates
Personalized up-to-the-minute service availability and performance information
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OPI-6220866 : US2 | EU2 : Travel : Issue Resolved
26 March 2026 | 12:11 pm
In the US2 and EU2 Data Center, approximately 16% of New Concur Travel customers were unable to complete hotel reservations through Travelport+. All users encountered the error “Error HL-700057” after selecting a hotel and clicking "Book and Continue" button. Internal testing showed that attempting to retry after receiving the error resulted in no changed behavior. The Incident Response Team received confirmation that third party vendor Travelport rolled back a recent change to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
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OPI-6220866 : US2 | EU2 : Travel : Issue Status Update
26 March 2026 | 11:52 am
In the US2 and EU2 Data Center, approximately 16% of New Concur Travel customers were unable to complete hotel reservations through Travelport+. All users encountered the error “Error HL-700057” after selecting a hotel and clicking "Book and Continue" button. Internal testing showed that attempting to retry after receiving the error resulted in no changed behavior. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.