Training
Fox World Travel Concur Support Desk
Fox World Travel is available to support your Concur questions. Contact support via phone at 608-710-4172, via email at online@foxworldtravel.com or via chat in the Concur application.
Additional Support
Contact your institution’s travel manager for additional support questions.
Personalized SAP Concur Open Updates
Personalized up-to-the-minute service availability and performance information
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OPI-6303625 : US2 | EU2 | CONCUR CLOUD FOR PUBLIC SECTOR : Travel : Issue Identified and Resolved
25 September 2026 | 5:00 am
We have identified and resolved a service degradation that affected New Concur Travel bookings for air, hotel, and car through the Sabre Global Distribution System (GDS). During the impact period, approximately 60% of Sabre bookings in the US2, 40% of Sabre bookings in the EU2 and Concur Cloud for Public Sector (CCPS) Data Centers were affected. Affected users encountered the following error after selecting a travel option and clicking “Book and Continue” on the Review and Book page: “An unclassified error has occurred.” Legacy Concur Travel bookings were not affected. Unfortunately, there was no way for you to workaround the issue during the time of impact. The Incident Response Team (IRT) determined that the issue was caused by a problem involving a third-party vendor during the process of calling the Sabre GDS to complete bookings. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
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OPI-6298060 : US2 : Travel : Issue Identified and Resolved
22 September 2026 | 10:27 pm
We identified a functional disruption that impacted New Concur Travel hotel searches through the Travelport+ Global Distribution System (GDS) in the US2 Data Center. Travel customers received the error, “There has been a technical issue. Please reload the page and try again,” after selecting Search, which prevented users from searching and booking hotels. Car and air searches were not affected. Unfortunately, no workaround was available during the period of impact. As the Incident Response Team (IRT) was being assembled, the service self-recovered and functionality was restored. Further investigation confirmed that the issue was caused by a service degradation affecting the vendor, which resulted in delayed responses during hotel searches and prevented some hotel search requests from completing successfully. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report will be provided when that investigation is complete.