Training
Fox World Travel Concur Support Desk
Fox World Travel is available to support your Concur questions. Contact support via phone at 608-710-4172, via email at online@foxworldtravel.com or via chat in the Concur application.
Additional Support
Contact your institution’s travel manager for additional support questions.
Personalized SAP Concur Open Updates
Personalized up-to-the-minute service availability and performance information
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OPI-6048626 : US2 : Travel : Root Cause Analysis
11 August 2025 | 12:12 pm
In the US2 Data Center, travel bookings for air, car, and hotel services in the New Concur Travel experience via the SAP Concur website and mobile app were performing below expected levels. Affected users may have experienced errors when attempting to book travel in the New Concur Travel. An infrastructure component used to store parameters invoked as part of New Concur Travel workflows hit a throttling limit due to an increase in call volumes - the issue was compounded by a frequently running automation used to refresh a cache of the stored value that due to its retry logic resulted in the throttling persisting and leading to service degradation. Once the issue was identified by the incident response team the automation was stopped to release the pressure that had led to the throttling to persist and service was restored. Corrective Actions: The following corrective and preventive actions have been identified: - Capacity on the infrastructure component is being increased to provide more headroom for sudden call volumes increases. - The automation retry logic is being refactored the prevent it from triggering failure loops has was the case during the incident. - Further monitoring is being implemented to alert when calls volume approach the throttling limit to allow preventive mitigation. - The overall service architecture is being reviewed to reduce the amount of calls made directly to the parameter store and increase its resilience.
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OPI-6047043 : US2 | EU2 | APJ1 : Travel : Root Cause Analysis
5 August 2025 | 11:22 am
In the US2, EU2, and APJ1 Data Centers, completing travel bookings for air and hotel in the New Concur Travel using the Travelport GDS service through the SAP Concur website and SAP Concur mobile app were below expected level. Affected users may have experienced an issue not returning any result when doing air and hotel search. Root cause: Our partner Travelport has confirmed the issue was caused by an expired certificate on their end and will provide SAP Concur with and RCA and their identified preventive actions. Corrective Actions: N/A