Training
Fox World Travel Concur Support Desk
Fox World Travel is available to support your Concur questions. Contact support via phone at 608-710-4172, via email at online@foxworldtravel.com or via chat in the Concur application.
Additional Support
Contact your institution’s travel manager for additional support questions.
Personalized SAP Concur Open Updates
Personalized up-to-the-minute service availability and performance information
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OPI-6082103 : US2 : Expense | Travel | Invoice | Request | Imaging | Analysis/Intelligence : Root Cause Analysis
6 October 2025 | 2:04 am
Impact as Reported: In the US2 Data Center, logging in through the SAP Concur website and SAP Concur mobile app was unavailable for approximately 15 minutes. Affected users may have encountered, “Sorry, something went wrong” after entering SAP Concur username or SSO credentials. A workaround was not identified during service disruption. Root cause: A vendor providing a DNS layer security service suffered a brief outage that resulted in an unexpected impact to name resolution within the SAP Concur US2 data centre, causing loss of connectivity and consequently service unavailabilty. As soon as the incident was resolved by the vendor service was restored. Corrective Actions: The following corrective or preventive actions have been identified: monitoring of the third party service is being revised to ensure prompt detection of issues alternative security services are being explored to allow the configuration of a fall back in case of outages the network team is exploring the option of implementing an additional caching layer to mitigate the impact of incidents on the DNS layer security service.
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OPI-6105365 : US2 | EU2 | CONCUR CLOUD FOR PUBLIC SECTOR | FRANCE DC | APJ1 : Travel : Issue Resolved
4 October 2025 | 2:41 am
In the US2, EU2, APJ1, China, and Concur Cloud for Public Sector Data Center data centers, completing car searches via GDS Sabre through the SAP Concur website and SAP Concur mobile was unavailable. Affected users may not have seen any results when attempting to search for cars. As the Incident Response Team (IRT) was being assembled, the services automatically self-recovered. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will be conducted, and a root cause analysis report provided when that investigation is complete.