Training
Fox World Travel Concur Support Desk
Fox World Travel is available to support your Concur questions. Contact support via phone at 608-710-4172, via email at online@foxworldtravel.com or via chat in the Concur application.
Additional Support
Contact your institution’s travel manager for additional support questions.
Personalized SAP Concur Open Updates
Personalized up-to-the-minute service availability and performance information
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OPI-6120550 : US2 | EU2 : Travel : Issue Resolved
16 October 2025 | 9:35 am
In the US2 and EU2 Data Centers, Sabre hotel bookings through the SAP Concur website and SAP Concur mobile app were approximately 75% below expected level. Affected users may have encountered the following error after populating hotel search criteria and clicking the Search Hotels button, “Please reload the page and try again.” A workaround for this issue was not identified during service degradation. The Incident Response Team received confirmation that root cause resides on Sabre’s end and that Sabre took action to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
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OPI-6120550 : US2 | EU2 : Travel : Issue Status Update
16 October 2025 | 9:16 am
In the US2 and EU2 Data Centers, Sabre hotel bookings through the SAP Concur website and SAP Concur mobile app were approximately 75% below expected level. Affected users may have encountered the following error after populating hotel search criteria and clicking the Search Hotels button, “Please reload the page and try again.” A workaround for this issue was not identified during service degradation. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.