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The Universities of Wisconsin are a premier system of public higher education. We educate approximately 161,000 students each year and employ about 35,000 faculty and staff statewide. Through a constellation of 13 universities statewide, Universities of Wisconsin are a tremendous academic, cultural, and economic resource for Wisconsin, the nation, and the world.
The Service Operations team within UW-Shared Services exists to standardize processes, consolidate operations, and streamline administrative practices to provide high quality services while improving administrative efficiency and effectiveness. In addition to providing high quality services, Service Operations brings value to UW institutions by reducing administrative burden and cost, thereby allowing them to invest time and resources into activities which are more central to their mission.
POSITION SUMMARY
The Business Process Specialist provides support for the Human Resources System (HRS), Shared Financial System (SFS) or other related systems and business processes at the University of Wisconsin System Service Operations.
We are currently recruiting to fill multiple Business Process Specialist positions that are considered fixed-term terminal with an expected job end date of 12/31/2025. These Business Process Specialists will support the following areas:
- Benefits Service Delivery: This functional team focuses on tasks related to Benefit Administration. Tasks include, but are not limited to, benefit application processing, working with ETF to ensure enrollments are correct, reviewing job information and verifying benefit eligibility, and performing other duties in support of benefit processing
- HR Service Delivery: This functional team focuses on tasks related to the HR areas. Tasks include, but are not limited to, HRS transactions including troubleshooting, correction and processing, direct retro and funding assistance, TAM (Recruiting solutions) job posting assistance, criminal background check and sexual harassment reference check program management and other duties in support of HR transaction processing
- Payroll Service Delivery: This functional team focuses on tasks related to Time Administration, Leave, and Payroll. Tasks include, but are not limited to, working with employees and supervisors to enter and approve time, helping employees understand their leave benefits, check corrections, and performing other entry in support of payroll processing
MAJOR RESPONSIBILITIES
Technology process support of the Human Resource System (HRS) and related operations, focused on Benefits, Human Resources and Payroll.
- Support multiple processing activities including entering exception transactions, performing auditing and validations, and troubleshooting customer issues.
- Analyze and perform complex entries and corrections within HRS and related systems.
- Research and interpret UW Policies, regulations, statutes and develop procedures for application within the system and related business processes. Assist with the implementation of these changes.
- Recommend and promote changes in the system and related business processes as needed to stay current and enhance operations. Work cross-functionally with other team members as needed.
- Participate in development of testing, training, and reporting requirements.
- Create, organize, review and update training materials and business process documentation.
- Understand processes related to the position’s specified area of expertise.
- Manage records associated with tasks and adhere to appropriate records retention policies.
Provide end user support for more complex business processes and technology needs, focused on Payroll, Business Services, Benefits or Human Resources.
- Analyze and resolve incoming customer service tickets in accordance with Service Operations timelines and standards. Collaborate with other Service Operations teams as needed.
- Courteously interact with and assist customers in order to troubleshoot problems and obtain information from the end user.
- Research, evaluate and provide feedback on problematic issues, trends and patterns and make recommendations for system improvements and/or additional training/communication opportunities.
- Oversee and/or work with the appropriate Business Analyst on system related service requests to help define and develop the nature and scope of the request. Assist with the implementation of the request.
Miscellaneous
- Represent the organization as a positive and professional team member promoting respect and civility in the workplace.
- Maintain professional job skills.
- Attend and participate in organization and unit meetings.
- Perform other assignments as directed by supervisor.
MINIMUM QUALIFICATIONS
To be considered for this position, applicants must have:
- Associates degree or minimum of 2 years professional work experience in Payroll, Benefits or Human Resources (e.g. payroll processing, auditing, accounts payable, employee lifecycle processing within a HRIS system, applicant tracking system, etc.)
- Strong analytical, problem solving and judgement skills
- Ability to independently perform work assignments
- Strong communication skills, written and verbal
PREFERRED QUALIFICATIONS
Well qualified applicants will also have a substantial amount of experience in a combination of the following:
- Experience providing customer support to end users
- Microsoft Office and Excel experience
- Query and SQL experience
- Experience working in a public sector or university setting
- Experience working with diverse populations
CONDITIONS OF EMPLOYMENT
Universities of Wisconsin is required to conduct a criminal background and sexual harassment check for the selected finalist prior to employment.
Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e., a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of employer sponsorship) on or before the effective date of appointment.
WORK LOCATION
The office is located at 660 W Washington Avenue in Madison WI. An in-office requirement is expected two days per week. The remaining 3 days may be worked off-site/remote. Telecommuting agreements are subject to change at any time.
COMMITMENT TO INCLUSIVE EXCELLENCE
COMPENSATION AND BENEFITS
The Business Process Specialist is a full-time, salaried (exempt), Academic Staff position. These positions are considered fixed term and will have an expected job end date of 12/31/2025. Well-qualified candidates can expect a starting annual salary within a range of $50,000 – $65,000 commensurate with the candidate’s education, related experience, and qualifications.
UW System employees receive an excellent benefits package. To learn more about the benefits package, review the Faculty, Academic Staff & Limited Appointees. Please see the Universities of WI System Health & Retirement Contributions Estimator to be provided with total compensation information.
APPLICATION INSTRUCTIONS
To ensure full consideration, please submit application materials as soon as possible. Applicant screening will begin immediately and be ongoing through 11:59 p.m., Wednesday, May 15, 2024. However, applications may be accepted until the position has been filled.
- Go to the UWSA Applicant Portal to submit your materials online and select the appropriate applicant portal, Internal Applicants and click on the position title that you want to apply for.
- To receive full consideration, interested applicants are required to apply online and provide:
- Resume (PDF Format)
- Cover letter addressing your experience and education as it applies to all minimum and preferred qualifications (PDF Format)
Failing to submit the required application documents may disqualify your application.
3. Submit your application.
SPECIAL NOTES:
If you need to request an accommodation because of a disability, you can find information about how to make a request by contacting Kayla Baker, HR Generalist at kayla.baker@uwss.wisconsin.edu
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7).
Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran, and other bases as defined by federal regulations and UW System policies. We promote excellent through diversity and encourage all qualified individuals to apply.
Questions may be addressed to: Kayla Baker, HR Generalist at kayla.baker@uwss.wisconsin.edu