We are utilizing the ticket Status field to note the progress a ticket has. Here is a breakdown of what each ticket status means with respect to the development cycle:
Note: Incidents and Service Requests have different Status values available for use – you can determine if your ticket is an Incident or a Service Request based on the prefix (IN vs SR)
| Ticket Type | Ticket Status | Development Cycle Status |
| Incident
(IN ######) |
Logged
Active Waiting on Resolution** Resolved/Closed |
Items that are waiting to be developed
Development in progress Development completed, waiting for official version release Development version released |
| Service Request
(SR #####) |
Submitted
Active Pending Approval** Fulfilled/Closed |
Items that are waiting to be developed
Development in progress Development completed, waiting for official version release Development version released |
** When a development item is completed but is waiting for its official release, you will be able to view the version it will be released in at the start of the description of your request.
This information can also be found in the Frequently Asked Questions section at the bottom of the Student Information System Services page.
Currently submitted bugs can be viewed on the SIS Team’s Reported Bug Dashboard.