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The University of Wisconsin System is one of the largest systems of public higher education in the country and employs more than 40,000 faculty and staff statewide. The UW System’s combined enrollment headcount exceeds 165,000. With 13 universities across 26 campuses and a statewide extension network with offices in every county, the UW System is a tremendous academic, cultural, and economic resource for Wisconsin, the nation, and the world. The UW System is governed by a single Board of Regents comprised of 18 members. The UW System head is the President of the System.
The Service Operations team within UW-Shared Services exists to standardize processes, consolidate operations, and streamline administrative practices in order to provide high quality services while improving administrative efficiency and effectiveness. In addition to providing high quality services, Service Operations brings value to UW institutions by reducing administrative burden and cost, thereby allowing them to invest time and resources into activities which are more central to their mission.
POSITION SUMMARY
The University of Wisconsin System is seeking to fill multiple Systems Support Analyst, in Service Operations, to assist with the maintenance and updates of the ERP system(s). The Systems Support Analyst will work on cyclical operational projects, design and implementation of new functionality, assist with Payroll & Benefits processing; and assist with the design and implementation of a new cloud-based ERP. These full-time, salaried, Academic Staff positions will report to a Shared Services Manager. (Multiple positions may be filled from this posting.)
Our current vacancies are located in the following areas:
Payroll: This core area will be responsible for Payroll system processing, projects, system changes, and testing activities related to payroll core processing, federal and state tax withholding and compliance, payroll reporting, and payroll related data transmittals.
HR/Finance: This core area will be responsible for HR and Finance projects, system changes, and testing activities related to recruiting, compensation, and financial processes.
MAJOR RESPONSIBILITIES
- Troubleshoots hardware, software and system problems that involve ERP system-wide functionality
- Plans, coordinates, and implements system-wide updates, upgrades, and patches for ERP systems
- Recommends and participates in the implementation of ERP system enhancements or changes that may involve custom design, optional, and third-party products
- Creates and updates access permissions and maintains user accounts to maintain ERP systems security through user profile management
- Designs, configures, monitors, and maintains performance metrics for system features and recommends and takes corrective/preventive actions
- Participates in the design, development, and implementation of test and production objects. Defines user requirements and performs configuration, change management, and testing activities
- Assists in serving as the liaison representing interests to internal and external stakeholders (Senior Systems Support Analyst)
- Assists management team by advising on enterprise information technology operations and business models (Sr Systems Support Analyst)
MINIMUM QUALIFICATIONS
To be considered for an ERP Administrator III (Sr Systems Support Analyst), applicants must have:
- Three plus years’ relevant work experience as a business analyst
- Knowledge and experience with data analysis using tools like SQL, queries and/or ad hoc reporting
- Demonstrated experience with ERP systems, for example configuration, table structures and batch job maintenance/creation
- Held a lead role in projects or significant process improvements using the SDLC process
- Demonstrated understanding of complex operational and technical business processes in order to understand and apply system usability and user experience working with cross-functional areas including developers, subject matter experts, stakeholders, project management, and end users either leading projects or serving as a project team member
- Documenting and creating functional/technical designs
- Concurrent work on multiple projects
To be considered for an ERP Administrator II (Systems Support Analyst), applicants must have:
- One to three years’ relevant work experience as a business analyst
- Knowledge and experience with data analysis using tools like SQL, queries and/or ad hoc reporting
- Held a lead role in projects or significant process improvements using the SDLC process
- Ability to learn complex operational and technical business processes in order to understand and apply system usability and user experience working with cross-functional areas including developers, subject matter experts, stakeholders, project management, and end users either leading projects or serving as a project team member
- Documenting and creating functional/technical designs
- Concurrent work on multiple projects
PREFERRED QUALIFICATIONS
Well qualified applicants for the ERP Administrator II and III will also have a substantial amount of experience in a combination of the following:
- Bachelor’s degree
- Experience in Human Resources, Benefits and/or Payroll
- Experience in writing SQL
- Experience in an educational environment
- Demonstrated work on process documentation
- Experience with creating and reviewing functional technical designs
- Experience creating and updating file specifications to support transmittal of data
- Strong problem-solving and analytical skills
- Experience conducting business process and information system analysis
- Experience with collecting and analyzing business process requirements
- Experience providing customer service support
KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of or ability to learn complex business/transaction processing at the UW System and institution level
- Planning, organization, and project management skills
- Demonstrated leadership skills
- Proven teamwork and issue resolution skills
- Excellent oral and written communication skills
- Experience with advanced testing techniques
- Solid understanding of information technology, query writing, and SQL
- Knowledge of PeopleSoft or other ERP application fundamentals
CONDITIONS OF EMPLOYMENT
This position is a full-time, salaried (exempt) academic staff position. This is an ongoing position. The official title is ERP Administrator II or III (title will be offered based on the candidate’s education, related experience and qualifications).
A hybrid model of telecommuting may be available for Wisconsin residents.
The UW System is required to conduct a criminal background and sexual harassment check for final candidate(s) prior to employment.
Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e., a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of employer sponsorship) on or before the effective date of appointment.
COMPENSATION AND BENEFITS
Well-qualified candidates can expect a starting annual salary within a range of $63,000 – $74,000 (System Support Analyst) and $75,000 – $95,000 (Sr System Support Analyst) commensurate with the candidate’s education, related experience, and qualifications. UW System employees receive an excellent benefit package. To learn more about the UWSA comprehensive benefit package, please access ALEX, the UW System’s on-line virtual benefits counselor. Please see this link for total compensation information: UW System Total Compensation Estimator to provide you with total compensation information.
APPLICATION INSTRUCTIONS
To ensure full consideration, please submit application materials as soon as possible. Applicant screening will begin immediately and be ongoing through Sunday, March 13, 2022. However, applications may be accepted until the position has been filled.
- Follow the onscreen instructions; be sure to upload ALL THREE of the required documents: resume, cover letter, and references as PDF files. Failing to include any of these documents may disqualify your application. Uploading your documents as PDFs is also critical to maintain the formatting of your documents.
- Your cover letter MUST specifically address how your education and experience relate to the position and qualifications. Be sure to emphasize the areas outlined under “Minimum Qualifications.” Please also include what area you may be interested in: Payroll or Finance.
- Your reference page should include the names, addresses, e-mail addresses, and phone numbers for three professional references with at least one being from your current or previous supervisor.
- Include a statement of whether you wish to have your application held in confidence or made available to the public upon request. Please note that in the absence of any statement regarding confidentiality, we will assume you do not wish to have your application held in confidence. The UW System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Stat. sec. 19.36(7).
- Submit your application.
The University of Wisconsin System Administration is an affirmative action/equal opportunity employer and actively seeks and encourages applications from women, minorities, and person with disabilities.
Questions may be addressed to: Sarah Wilson, HR Business Partner, at sarah.wilson@uwss.wisconsin.edu