State Authorization Reciprocity Agreement: Complaints


Distance Learning Education – State Authorization Reciprocity Agreement

On August 25, 2016, UW institutions were approved as participants in the National Council – State Authorization Reciprocity Agreement (SARA) which allows institutions to provide online distance learning to students who reside in other states without having to obtain that state’s authorization.  Rather, institutions must abide by the SARA Terms and Conditions and obtain approval each year to remain a part of SARA.  Part of SARA’s requirements include the creation of a complaint process in accordance with Wis. Stats. Ch. 39.85, et. al.  This state law provides that any current or former student who is enrolled in an online distance education program with an institution that has been approved to offer distance education programs pursuant to the State Authorization Reciprocity Agreement (SARA) may file a complaint against the institution. This complaint process shall only apply to the distance education activity of the institution which is conducted across state lines. No other complaints shall be considered by the Distance Learning Authorization Board (DLAB). However, other resolution options may be available to the complainant as noted below.

For purposes of this process, a complaint shall be defined as a formal assertion in writing that the terms of this agreement, or of laws, standards or regulations incorporated by the State Authorization Reciprocity Agreements Policies and Standards (SARA Policies and Standards) are being violated by a person, institution, state, agency or other organization or entity operating under the terms of SARA.  If you believe you have a complaint or dispute that fits under the terms of SARA, please complete the online form and submit it within the time frames provided.  There are also FAQs to assist you in answering any questions you may have about the DLAB complaint process.

To file a complaint, please click here or you may send an email to afgp@uwsa.edu

For additional information about the Wisconsin Distance Learning Authorization Board, please go here.

For the State Authorization Reciprocity Agreement, please click here.

Program Integrity Rule: Complaints

Information

UW System Student Complaint Process Information

Pursuant to the United States Department of Education’s Program Integrity Rule, an individual may file a complaint against any of University of Wisconsin System’s public institutions alleging a violation of one or more of the following categories:

  • Complaints that allege a violation of state consumer protection laws that include but are not limited to fraud and false advertising;
  • Complaints that allege a violation of state law or rule relating to the licensure of postsecondary institutions; and/or
  • Complaints relating to the quality of education or other State or accreditation requirements.

Under the University of Wisconsin System Administration (UWSA) policies and procedures, an individual should utilize the institution’s internal complaint or review policies and procedures through the Office for Student Affairs or Office of the Provost prior to contacting UWSA. If a resolution is not reached at the institution level, or if you believe that the nature of the complaint or its impact on the system as a whole warrants an immediate review, please contact Academic Programs and Educational Innovation (APEI) at afgp@uwsa.edu or call 608.262.8778.