{"id":76,"date":"2024-11-19T15:01:36","date_gmt":"2024-11-19T15:01:36","guid":{"rendered":"https:\/\/www.wisconsin.edu\/workday\/?page_id=76"},"modified":"2025-12-15T16:54:41","modified_gmt":"2025-12-15T16:54:41","slug":"get-help","status":"publish","type":"page","link":"https:\/\/www.wisconsin.edu\/workday\/get-help\/","title":{"rendered":"Get Help"},"content":{"rendered":"\n<p>Visit the&nbsp;<a href=\"https:\/\/kb.wisconsin.edu\/workday\/internal\/\">Workday job aid library<\/a>&nbsp;to access hundreds of support documents, tipsheets, and how-to videos for common Workday processes. If you\u2019ve searched resources and still can\u2019t find what you need, use the following tools to get support.<\/p>\n\n\n\n<p>The following tools can be used by anyone with UW login credentials with multifactor authentication, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IT professionals<\/li>\n\n\n\n<li>Staff<\/li>\n\n\n\n<li>Faculty<\/li>\n\n\n\n<li>Student employees<\/li>\n\n\n\n<li>HR, finance, and research administrators<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Get Help Virtual Assistant<\/h2>\n\n\n\n<p>The Get Help virtual assistant answers questions about common employee and manager actions in Workday, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Managing pay and direct deposit<\/li>\n\n\n\n<li>Submitting time and time off<\/li>\n\n\n\n<li>Handling purchasing<\/li>\n\n\n\n<li>And more<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.wisconsin.edu\/get-help-virtual-assistant\/\">Ask the Chatbot<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">GetHelpUW<\/h2>\n\n\n\n<p>The GetHelpUW support portal provides direct assistance and guidance to relevant job aids for all Workday users. Review answers to common questions or submit a ticket to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Report system outages or issues with slow system performance<\/li>\n\n\n\n<li>Submit requests for bug fixes<\/li>\n\n\n\n<li>Request a new location or edit an existing location in Workday<\/li>\n\n\n\n<li>Suggest a finance or human resources data or reporting enhancement<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"http:\/\/workdayhelp.wisconsin.edu\">Get Help<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p>For non-Workday-related technical problems, such as issues with your work computer, contact your university\u2019s IT help desk.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact Us<\/h2>\n\n\n\n<p><a href=\"mailto:GetHelpUW@support.wisconsin.edu\">Email<\/a><br><a href=\"tel:8882980141\">(888) 298-0141<\/a>&nbsp;(7:45 AM to 4:30 PM, Monday through Friday)<br><a href=\"tel:6082620600\">(608) 262-0600<\/a>&nbsp;(7:45 AM to 4:30 PM, Monday through Friday)<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Language Services<\/strong><\/h2>\n\n\n\n<p>Employees who benefit from language services will have access to some Workday training and other resources in English, Spanish, Hmong, Tibetan, Chinese, and Nepali. For UW\u2013Madison employees who need additional support, contact&nbsp;<a href=\"https:\/\/cls.wisc.edu\/\">Cultural Linguistic Services<\/a>&nbsp;for assistance.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Visit the&nbsp;Workday job aid library&nbsp;to access hundreds of support documents, tipsheets, and how-to videos for common Workday processes. If you\u2019ve searched resources and still can\u2019t find what you need, use [&hellip;]<\/p>\n","protected":false},"author":3630,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-76","page","type-page","status-publish","hentry"],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.wisconsin.edu\/workday\/wp-json\/wp\/v2\/pages\/76","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wisconsin.edu\/workday\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.wisconsin.edu\/workday\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.wisconsin.edu\/workday\/wp-json\/wp\/v2\/users\/3630"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wisconsin.edu\/workday\/wp-json\/wp\/v2\/comments?post=76"}],"version-history":[{"count":26,"href":"https:\/\/www.wisconsin.edu\/workday\/wp-json\/wp\/v2\/pages\/76\/revisions"}],"predecessor-version":[{"id":1988,"href":"https:\/\/www.wisconsin.edu\/workday\/wp-json\/wp\/v2\/pages\/76\/revisions\/1988"}],"wp:attachment":[{"href":"https:\/\/www.wisconsin.edu\/workday\/wp-json\/wp\/v2\/media?parent=76"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}