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To ensure full consideration, complete applications must be received by WEDNESDAY, NOVEMBER 20, 2019. 

* Please upload your documents in PDF file format. 

POSITION SUMMARY: The Assistant Director of Travel Management Services is responsible for assisting in the continued development of the UW System’s managed travel program.  The position is responsible for working with UW institutions to assist in addressing traveler questions (both before and during travel) along with interpreting and communicating UW System travel policies and procedures.  This role may work with UW institutions to roll out new processes and procedures and help train new employees on the travel program. This position also will work closely with our preferred Travel Management Companies, airlines, hotels, and car rental suppliers, in resolving all open projects and issues. This Assistant Director will also help manage the day-to-day function of Concur self-booking tool and assist users as requested; as well as help maintain our intranet site with any changes to the travel program and assist with communications to internal staff regarding changes to the University of Wisconsin System travel program. This position will work closely with the Director of Travel Management Services with project implementations and reviewing and analyzing travel data, as well as other duties assigned.

Major Responsibilities:

  • Maintain relationships with UW institutions
    • Assist UW institutions and travelers with research and identification of travel service issues. Make independent judgements to resolve service issues with travel agencies, airlines, and other travel service suppliers
    • Answer questions from UW Institutions regarding the contracted booking tool(s) for airfare, lodging and/or vehicles and standard business procedures
    • Identify areas in which process enhancements may be realized or in which additional training or training materials for UW end users may be beneficial
    • Maintain relationships with and provide a high level of customer service to UW institutions
    • Maintain working knowledge of travel industry practices, programs, and operation and of vendor loyalty programs
  • Interpret travel-related policies and manage contracts with vendors that provide travel-related services
    • Serve as a resource in responding to questions from the UW institutions regarding the interpretation of UW System travel policies
    • Monitor and analyze travel data and reports from travel vendors to evaluate contract performance, compliance and effectiveness
    • Mediate the resolution of travel-related problems and implement changes to prevent recurrence of such problems
    • Promote the distribution of travel-related information through documents, forms, newsletters and other methods of communication including a travel website
    • Develop, implement, and maintain travel-related documents including forms, newsletters, and promotional materials and maintain other methods of communication including distribution lists and a travel website
  • Perform other administrative and travel-related projects assigned by the Director of Travel Management Services
    • Work with the Director of Travel Management Services on travel related project implementations
    • Assist with program documentation, such as status reports and decision documents
    • Assist Regional Travel Manager’s as needed, including traveling to campuses and acting as a temporary travel manager as needed
    • Manage Concur including notification of downtime to user’s, the registration of new users and deactivate old accounts
    • Maintain content on UWSA’s travel intranet pages and Concur portal
    • Coordinate annual travel manager’s meeting and other meetings

Minimum Qualifications: To be considered for this position, applicants must have:

  • Bachelor’s degree or four years of relevant experience
  • Ability to develop and maintain excellent customer relations
  • Ability to research and resolve service issues with travel agencies, airlines, and other travel service suppliers
  • Ability to multi-task and work under aggressive timelines
  • Ability to work independently
  • Ability to travel occasionally including overnight stays (up to 15%)

Preferred Qualifications: Well-qualified applicants will also have a substantial amount of experience in the following:

  • Intermediate Microsoft Excel skills
  • Knowledge of travel industry
  • Knowledge of State and UW travel policies and procedures
  • Working knowledge of Concur, traditional travel agency services, and global distribution system

More information about the Assistant Director Of Travel Management Services pdf can be found in the complete advertisement.

To ensure full consideration, complete applications must be received by WEDNESDAY, NOVEMBER 20, 2019.

For more information on the University of Wisconsin System, access our site at

The University of Wisconsin System Administration is an affirmative action/equal opportunity employer and actively seeks and encourages applications from women, minorities, and persons with disabilities.