Apply Here  

To ensure full consideration, please submit application materials as soon as possible. Applicant screening will begin immediately and be ongoing through MONDAY, JULY 29, 2019.

*** Please upload your documents in PDF file format. ***
Position Summary

The Office of Strategic Communications assists in communicating the President’s vision for the University of Wisconsin System; serves as a primary point of contact for news reporters; manages the UW System’s website and digital content; and produces a variety of print and electronic publications to serve both internal and external audiences.

Major Responsibilities

This position functions as a liaison between the Office of Strategic Communications, Shared Services Central IT Web Team, and UW System Administration (UWSA) division stakeholders. This position works to gather website requirements and create user-focused content, presentation, and flow; manage and coordinate the content between various UW System websites to ensure that the content aligns with the UW System’s mission and values; and continually improve UWSA digital content via analytics. Position responsibilities also include website training and user administration; maintaining and enforcing UWSA website policies; and ensuring that content on the UW System pubic website and the UWSA intranet is continually refreshed and relevant. This position reports to the Director of Strategic Communications. Specific duties will include the following:

Web Analytics:

  • Review web analytics to understand user behavior and identify opportunities for improvement.
  • Synthesize research results, develop recommendations, and advocate for users based on quantitative and/or qualitative evidence.
  • Develop personas, use cases, user stories, and journeys to support the design and development process.
  • Promote ongoing user research and usability testing to continuously seek feedback from users.
  • Manage and implement website information architecture.

Training, Facilitation, and Outreach:

  • Contribute to the design and execution of training, facilitation, and outreach methods to promote the use of user-centered, accessible practices.
  • Conduct ongoing research to identify new user-centered design trends, strategies, standards-based design, and development techniques.
  • Monitor and communicate legal issues and best practices regarding accessibility.
  • Participate on committees and provide advice or assistance to other units within the University as needed.
  • Function as chair of UWSA’s web governance committee.
  • Build and maintain relationships with website stakeholders and editors.

Project Management and Communication:

  • Gather project requirements by consulting with stakeholders, investigating user needs, and assessing current interfaces.
  • Collaborate with technologists and website designer to create Content Management System features.
  • Plan projects and manage timelines and budgets.
  • Communicate with clients/partners throughout the life cycle of projects.
Minimum Qualifications

To be considered for this position, applicants must have:

  • Bachelor’s degree from an accredited institution.
  • A minimum of 2 years of experience in user research, user experience design, content strategy, and/or user interface design.
  • Familiarity with designing or developing accessible user experiences (e.g., universal design principles, accessibility coding standards, validation tools, evaluation techniques).
  • Experience with Google Analytics, SEO, HTML/CSS, web content management systems.
  • Ability to understand the technical underpinnings of websites and applications (e.g., HTML, CSS, JavaScript, jQuery, frameworks, databases) and to collaborate effectively with technologists.
  • Experience with collaborative, iterative design and development.
  • Experience with creating a variety of user experience or service design deliverables (e.g., information architecture, sitemaps, wireframes, prototypes, personas, use cases, user journeys, service blueprints, content strategies, and project documentation).
  • Experience working with complex user needs and organizational requirements, as well as managing multiple projects simultaneously with different deadlines and stakeholders.
  • Experience with advocating for user needs and facilitating sessions (such as workshops and design sprints) with a variety of stakeholders at multiple levels, from technologists to senior leadership.


Preferred Qualifications

Well-qualified candidates will also have:

  • Experience working with diverse populations in higher education (students, faculty, staff, parents, alumni, donors, etc.).
Conditions of Employment

This is a full-time, exempt (salaried) academic staff position.  The successful candidate can expect to make between $50,000 – $70,000 on an annual basis commensurate with qualifications and experience. UW System employees receive an excellent benefit package. To learn more about the UWSA comprehensive benefit package, please access ALEX, the UW System’s online virtual benefits counselor. In addition to ALEX, you can read our benefit summary guide: Summary – Faculty, Academic Staff & Limited Appointees. Furthermore, the UW System Total Compensation Estimator is a tool designed to provide you with total compensation information.


SPECIAL NOTE:The UW System conducts criminal background checks for final candidate(s).  It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

More information about the Digital Content Coordinator - July 2019 pdf can be found in the complete advertisement.

To ensure full consideration, please submit application materials as soon as possible. Applicant screening will begin immediately and be ongoing through MONDAY, JULY 29, 2019.

For more information on the University of Wisconsin System, access our site at

The University of Wisconsin System Administration is an affirmative action/equal opportunity employer and actively seeks and encourages applications from women, minorities, and persons with disabilities.