Step 1: Go to the Password Reset page

Navigate to https://passwordreset.microsoftonline.com/ and enter your user ID.

Navigate to https://passwordreset.microsoftonline.com/ and enter your user ID.

Step 2: Describe your problem

Selecting that you forgot your password will prompt you to set a new password.  Selecting that you know your password will unlock your account and let you keep your current password.

Step 3: Verify your identity

Select a method to verify your identify with Office 365. If your select authentication method requires a verification code, input the verification code that was sent to you and click “next.”

Select a method to verify your identify with Office 365. If your select authentication method requires a verification code, input the verification code that was sent to you and click “next.”