{"id":3876,"date":"2020-06-29T11:03:56","date_gmt":"2020-06-29T16:03:56","guid":{"rendered":"https:\/\/www.wisconsin.edu\/travel\/?page_id=3876"},"modified":"2025-08-04T13:47:53","modified_gmt":"2025-08-04T18:47:53","slug":"concur-support","status":"publish","type":"page","link":"https:\/\/www.wisconsin.edu\/travel\/support\/concur-support\/","title":{"rendered":"Concur Support &amp; User Guides"},"content":{"rendered":"\n\t\t\t\t\t<div id=\"cfct-build-3876\" class=\"cfct-build grid\">\n\t\t\t\t\t\t\n\t\t\t\t\t<div id=\"cfct-row-4986700a2379526fc8a48f6ad2a1aac1\" class=\"row\">\n\t\t\t\t\t\t<div class=\"col-md-3 cfct-block\">\n\t\t\t<div class=\"cfct-module cfct-supplemental\">\n\t\t\t\t    <div class=\"cfct-mod-content\">\n<h3 class=\"cfct-mod-title\" id=\"title-cfct-module-5939cb2210d4b6abce59eb3c8f38048f\"\">Training<\/h3>    <nav class=\"widget widget_meta\" aria-labelledby=\"title-cfct-module-5939cb2210d4b6abce59eb3c8f38048f\">\n\n        <div class=\"menu-cfct-module-5939cb2210d4b6abce59eb3c8f38048f-container\"><ul id = \"menu-training\" class = \"menu nav\"><li id=\"menu-item-9013\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-9013\"><a href=\"https:\/\/www.wisconsin.edu\/travel\/support\/\">Campus Contacts<\/a>\n<ul class=\"sub-menu\">\n\t<li id=\"menu-item-9020\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-9020\"><a href=\"https:\/\/www.wisconsin.edu\/risk-management\/contacts\/rm-contacts-by-institution\/\">Risk Management Contacts<\/a><\/li>\n\t<li id=\"menu-item-9023\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-9023\"><a href=\"https:\/\/www.wisconsin.edu\/financial-administration\/special-topics\/purchasing-cards\/accessonline-setup\/us-bank-travel-card-program-administrators\/\">Shared Liability\/Purchasing Card Administrators<\/a><\/li>\n\t<li id=\"menu-item-18955\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-18955\"><a href=\"https:\/\/www.wisconsin.edu\/travel\/workday-expense\/workday-expense-advance-repayment-specialists\/\">Workday Expense Advance Repayment Specialists<\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"menu-item-9015\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9015\"><a href=\"https:\/\/www.wisconsin.edu\/travel\/support\/concur-support\/\">Concur<\/a><\/li>\n<li id=\"menu-item-9017\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9017\"><a href=\"https:\/\/www.wisconsin.edu\/travel\/support\/travel-frequently-asked-questions\/\">Frequently Asked Questions<\/a><\/li>\n<li id=\"menu-item-9018\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9018\"><a href=\"https:\/\/www.wisconsin.edu\/travel\/support\/user-guides-and-reference-materials\/\">Traveler User Guides &amp; Webinars<\/a><\/li>\n<\/ul><\/div>    <\/nav>\n<\/div>\n\n\t\t\t<\/div><\/div>\n\t\t\t\t\t\t<div class=\"col-md-9\">\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-md-12 cfct-block\">\n\t\t\t<div class=\"cfct-module cfct-heading\">\n\t\t\t\t<h2 class=\"cfct-mod-title\">Fox World Travel Concur Support Desk<\/h2>\n\t\t\t<\/div>\n\t\t\t<div class=\"cfct-module uwsa-callout\">\n\t\t\t\t<div class=\"cfct-mod-content callout standard grey-bg\">\n    <p><a class=\"btn btn-primary btn-sm \" role=\"button\" href=\"https:\/\/services.travelinc.com\/ui\/eprofile\/cf\/sso\/adv\/uwisc\/index.cfm\">View All Concur Video Demos and Guides on the Fox Portal<\/a><\/p><\/div>\n\n\t\t\t<\/div>\n\t\t\t<div class=\"cfct-module uwsa-rich-text\">\n\t\t\t\t<div class=\"cfct-mod-content copy\"><p><strong>Fox World Travel is available to support your Concur questions.<\/strong> Contact support via phone at\u00a0<strong>608-710-4172, via email at <a href=\"mailto:online@foxworldtravel.com\">online@foxworldtravel.com<\/a><\/strong>\u00a0or via chat in the Concur application.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-17750\" src=\"https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image-1.png\" alt=\"\" width=\"583\" height=\"334\" srcset=\"https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image-1.png 981w, https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image-1-300x172.png 300w, https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image-1-768x441.png 768w\" sizes=\"auto, (max-width: 583px) 100vw, 583px\" \/>\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-17751\" src=\"https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image.png\" alt=\"\" width=\"484\" height=\"142\" srcset=\"https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image.png 1453w, https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image-300x88.png 300w, https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image-1024x300.png 1024w, https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image-768x225.png 768w\" sizes=\"auto, (max-width: 484px) 100vw, 484px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2>Additional Support<\/h2>\n<p>Contact your <a href=\"https:\/\/www.wisconsin.edu\/travel\/uw-travel-manger-contacts\/\">institution&#8217;s travel manager<\/a> for additional support questions.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"cfct-module uwsa-rich-text\">\n\t\t\t\t<div class=\"cfct-mod-content copy\"><p><a href=\"https:\/\/open.concur.com\/subscriptions\">Sign up to receive Concur outage notifications<\/a><\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"cfct-module uwsa-feed\">\n\t\t\t\t<div class=\"listing-module post-list \">\n        <div class=\"header\">\n            \n            <h3><a href=\"https:\/\/open.concur.com\/pco\/\" target=\"_blank\">Personalized SAP Concur Open Updates<\/a><\/h3>\n                        <p>Personalized up-to-the-minute service availability and performance information<\/p>\n            \n        <\/div>\n        \n        \n        \n            <div class=\"row\">\n                <ol class=\"post-archive small-with-photos \">\n                    <li class=\"col-md-12 post-excerpt \">\n                        <h2><a href=\"https:\/\/open.concur.com\/details\/p1\/?incident=OPI-6312724\" target=\"_blank\">OPI-6312724 : US2 : Mobile : Issue Resolved<\/a><\/h2>\n                        <article >\n                            <p class=\"post-date\">8 October 2026 | 11:16 am<\/p>\n                            <p>We identified an intermittent service degradation that affected logins via mobile device. This issue was impacting approximately 1% of customers in the US2 Data Center. When attempting to access the SAP Concur site using the SAP mobile app, users may have received the error message, \"Sorry, something went wrong,\" after entering their login credentials. When this error occurred, the login attempted could not be completed during that session. Additionally, it was possible some users may have experienced increased latency after entering their username and password. Users who were already logged in were able to continue working without interruption.\n\nWorkaround: We identified a workaround for you during the time of impact. If you encountered an error message after entering your user name and password, you may have been able to successfully sign in by retrying your login attempt. Additionally, it was possible to login via web without issue.\n\nThe IRT isolated an underperforming server and took action to perform a failover to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will be conducted , and a root cause analysis report provided when that investigation is complete.<\/p>\n                        <\/article>\n                    <\/li>\n                <\/ol>\n            <\/div>\n\n        \n            <div class=\"row\">\n                <ol class=\"post-archive small-with-photos \">\n                    <li class=\"col-md-12 post-excerpt \">\n                        <h2><a href=\"https:\/\/open.concur.com\/details\/p1\/?incident=OPI-6312724\" target=\"_blank\">OPI-6312724 : US2 : Mobile : Issue Status Update<\/a><\/h2>\n                        <article >\n                            <p class=\"post-date\">8 October 2026 | 11:05 am<\/p>\n                            <p>We identified an intermittent service degradation that affected logins via mobile device. This issue was impacting approximately 1% of customers in the US2 Data Center. When attempting to access the SAP Concur site using the SAP mobile app, users may have received the error message, \"Sorry, something went wrong,\" after entering their login credentials. When this error occurred, the login attempted could not be completed during that session. Additionally, it was possible some users may have experienced increased latency after entering their username and password. Users who were already logged in were able to continue working without interruption.\n\nServices have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.<\/p>\n                        <\/article>\n                    <\/li>\n                <\/ol>\n            <\/div>\n\n            <\/div>\n\n\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-md-6 cfct-block\"><\/div><div class=\"col-md-6 cfct-block\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":3346,"featured_media":0,"parent":3555,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3876","page","type-page","status-publish","hentry","cfct-can-haz-build"],"_links":{"self":[{"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/pages\/3876","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/users\/3346"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/comments?post=3876"}],"version-history":[{"count":3,"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/pages\/3876\/revisions"}],"predecessor-version":[{"id":19373,"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/pages\/3876\/revisions\/19373"}],"up":[{"embeddable":true,"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/pages\/3555"}],"wp:attachment":[{"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/media?parent=3876"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}