{"id":3876,"date":"2020-06-29T11:03:56","date_gmt":"2020-06-29T16:03:56","guid":{"rendered":"https:\/\/www.wisconsin.edu\/travel\/?page_id=3876"},"modified":"2025-08-04T13:47:53","modified_gmt":"2025-08-04T18:47:53","slug":"concur-support","status":"publish","type":"page","link":"https:\/\/www.wisconsin.edu\/travel\/support\/concur-support\/","title":{"rendered":"Concur Support &amp; User Guides"},"content":{"rendered":"\n\t\t\t\t\t<div id=\"cfct-build-3876\" class=\"cfct-build grid\">\n\t\t\t\t\t\t\n\t\t\t\t\t<div id=\"cfct-row-4986700a2379526fc8a48f6ad2a1aac1\" class=\"row\">\n\t\t\t\t\t\t<div class=\"col-md-3 cfct-block\">\n\t\t\t<div class=\"cfct-module cfct-supplemental\">\n\t\t\t\t    <div class=\"cfct-mod-content\">\n<h3 class=\"cfct-mod-title\" id=\"title-cfct-module-5939cb2210d4b6abce59eb3c8f38048f\"\">Training<\/h3>    <nav class=\"widget widget_meta\" aria-labelledby=\"title-cfct-module-5939cb2210d4b6abce59eb3c8f38048f\">\n\n        <div class=\"menu-cfct-module-5939cb2210d4b6abce59eb3c8f38048f-container\"><ul id = \"menu-training\" class = \"menu nav\"><li id=\"menu-item-9013\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-9013\"><a href=\"https:\/\/www.wisconsin.edu\/travel\/support\/\">Campus Contacts<\/a>\n<ul class=\"sub-menu\">\n\t<li id=\"menu-item-9020\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-9020\"><a href=\"https:\/\/www.wisconsin.edu\/risk-management\/contacts\/rm-contacts-by-institution\/\">Risk Management Contacts<\/a><\/li>\n\t<li id=\"menu-item-9023\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-9023\"><a href=\"https:\/\/www.wisconsin.edu\/financial-administration\/special-topics\/purchasing-cards\/accessonline-setup\/us-bank-travel-card-program-administrators\/\">Shared Liability\/Purchasing Card Administrators<\/a><\/li>\n\t<li id=\"menu-item-18955\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-18955\"><a href=\"https:\/\/www.wisconsin.edu\/travel\/workday-expense\/workday-expense-advance-repayment-specialists\/\">Workday Expense Advance Repayment Specialists<\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"menu-item-9015\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9015\"><a href=\"https:\/\/www.wisconsin.edu\/travel\/support\/concur-support\/\">Concur<\/a><\/li>\n<li id=\"menu-item-9017\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9017\"><a href=\"https:\/\/www.wisconsin.edu\/travel\/support\/travel-frequently-asked-questions\/\">Frequently Asked Questions<\/a><\/li>\n<li id=\"menu-item-9018\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9018\"><a href=\"https:\/\/www.wisconsin.edu\/travel\/support\/user-guides-and-reference-materials\/\">Traveler User Guides &amp; Webinars<\/a><\/li>\n<\/ul><\/div>    <\/nav>\n<\/div>\n\n\t\t\t<\/div><\/div>\n\t\t\t\t\t\t<div class=\"col-md-9\">\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-md-12 cfct-block\">\n\t\t\t<div class=\"cfct-module cfct-heading\">\n\t\t\t\t<h2 class=\"cfct-mod-title\">Fox World Travel Concur Support Desk<\/h2>\n\t\t\t<\/div>\n\t\t\t<div class=\"cfct-module uwsa-callout\">\n\t\t\t\t<div class=\"cfct-mod-content callout standard grey-bg\">\n    <p><a class=\"btn btn-primary btn-sm \" role=\"button\" href=\"https:\/\/services.travelinc.com\/ui\/eprofile\/cf\/sso\/adv\/uwisc\/index.cfm\">View All Concur Video Demos and Guides on the Fox Portal<\/a><\/p><\/div>\n\n\t\t\t<\/div>\n\t\t\t<div class=\"cfct-module uwsa-rich-text\">\n\t\t\t\t<div class=\"cfct-mod-content copy\"><p><strong>Fox World Travel is available to support your Concur questions.<\/strong> Contact support via phone at\u00a0<strong>608-710-4172, via email at <a href=\"mailto:online@foxworldtravel.com\">online@foxworldtravel.com<\/a><\/strong>\u00a0or via chat in the Concur application.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-17750\" src=\"https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image-1.png\" alt=\"\" width=\"583\" height=\"334\" srcset=\"https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image-1.png 981w, https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image-1-300x172.png 300w, https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image-1-768x441.png 768w\" sizes=\"auto, (max-width: 583px) 100vw, 583px\" \/>\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-17751\" src=\"https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image.png\" alt=\"\" width=\"484\" height=\"142\" srcset=\"https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image.png 1453w, https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image-300x88.png 300w, https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image-1024x300.png 1024w, https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image-768x225.png 768w\" sizes=\"auto, (max-width: 484px) 100vw, 484px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2>Additional Support<\/h2>\n<p>Contact your <a href=\"https:\/\/www.wisconsin.edu\/travel\/uw-travel-manger-contacts\/\">institution&#8217;s travel manager<\/a> for additional support questions.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"cfct-module uwsa-rich-text\">\n\t\t\t\t<div class=\"cfct-mod-content copy\"><p><a href=\"https:\/\/open.concur.com\/subscriptions\">Sign up to receive Concur outage notifications<\/a><\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"cfct-module uwsa-feed\">\n\t\t\t\t<div class=\"listing-module post-list \">\n        <div class=\"header\">\n            \n            <h3><a href=\"https:\/\/open.concur.com\/pco\/\" target=\"_blank\">Personalized SAP Concur Open Updates<\/a><\/h3>\n                        <p>Personalized up-to-the-minute service availability and performance information<\/p>\n            \n        <\/div>\n        \n        \n        \n            <div class=\"row\">\n                <ol class=\"post-archive small-with-photos \">\n                    <li class=\"col-md-12 post-excerpt \">\n                        <h2><a href=\"https:\/\/open.concur.com\/details\/p1\/?incident=OPI-6263452\" target=\"_blank\">OPI-6263452 : US2 | EU2 | CONCUR CLOUD FOR PUBLIC SECTOR | APJ1 : Travel : Issue Resolved<\/a><\/h2>\n                        <article >\n                            <p class=\"post-date\">15 July 2026 | 11:04 pm<\/p>\n                            <p>We identified a functional disruption impacting travel searches via the Galileo and Apollo Global Distribution System (GDS)\nThis issue affected all legacy travel customers in the US2, EU2, AJP1, and Concur Cloud for Public Sector data centers.\nUsers encountered an intermittent error where no results were returned when attempting to search for air, car, and hotel.\nWorkaround: Users may be able to bypass this issue by refreshing the page or retrying search.\nThe Incident Response Team (IRT) has confirmed that the issue was caused by our partner vendor, they have applied a fix, and the service is now being restored.\nWe have verified that service performance is stable and will now resolve this incident.\nAn investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.<\/p>\n                        <\/article>\n                    <\/li>\n                <\/ol>\n            <\/div>\n\n        \n            <div class=\"row\">\n                <ol class=\"post-archive small-with-photos \">\n                    <li class=\"col-md-12 post-excerpt \">\n                        <h2><a href=\"https:\/\/open.concur.com\/details\/p1\/?incident=OPI-6263452\" target=\"_blank\">OPI-6263452 : US2 | EU2 | CONCUR CLOUD FOR PUBLIC SECTOR | APJ1 : Travel : Issue Status Update<\/a><\/h2>\n                        <article >\n                            <p class=\"post-date\">15 July 2026 | 10:52 pm<\/p>\n                            <p>We have identified a functional disruption impacting travel searches via the Galileo and Apollo Global Distribution System (GDS).\nThis issue affected all legacy travel customers in the US2, EU2, AJP1, and Concur Cloud for Public Sector data centers.\nUsers encountered an intermittent error where no results were returned when attempting to search for air, car, and hotel.\nWorkaround: Users may be able to bypass this issue by refreshing the page or retrying search.\nThe Incident Response Team (IRT) has confirmed that the issue was caused by our partner vendor, they have applied a fix, and the service is now being restored.\nServices have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.<\/p>\n                        <\/article>\n                    <\/li>\n                <\/ol>\n            <\/div>\n\n            <\/div>\n\n\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-md-6 cfct-block\"><\/div><div class=\"col-md-6 cfct-block\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":3346,"featured_media":0,"parent":3555,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3876","page","type-page","status-publish","hentry","cfct-can-haz-build"],"_links":{"self":[{"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/pages\/3876","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/users\/3346"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/comments?post=3876"}],"version-history":[{"count":3,"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/pages\/3876\/revisions"}],"predecessor-version":[{"id":19373,"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/pages\/3876\/revisions\/19373"}],"up":[{"embeddable":true,"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/pages\/3555"}],"wp:attachment":[{"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/media?parent=3876"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}