{"id":3876,"date":"2020-06-29T11:03:56","date_gmt":"2020-06-29T16:03:56","guid":{"rendered":"https:\/\/www.wisconsin.edu\/travel\/?page_id=3876"},"modified":"2025-08-04T13:47:53","modified_gmt":"2025-08-04T18:47:53","slug":"concur-support","status":"publish","type":"page","link":"https:\/\/www.wisconsin.edu\/travel\/support\/concur-support\/","title":{"rendered":"Concur Support &amp; User Guides"},"content":{"rendered":"\n\t\t\t\t\t<div id=\"cfct-build-3876\" class=\"cfct-build grid\">\n\t\t\t\t\t\t\n\t\t\t\t\t<div id=\"cfct-row-4986700a2379526fc8a48f6ad2a1aac1\" class=\"row\">\n\t\t\t\t\t\t<div class=\"col-md-3 cfct-block\">\n\t\t\t<div class=\"cfct-module cfct-supplemental\">\n\t\t\t\t    <div class=\"cfct-mod-content\">\n<h3 class=\"cfct-mod-title\" id=\"title-cfct-module-5939cb2210d4b6abce59eb3c8f38048f\"\">Training<\/h3>    <nav class=\"widget widget_meta\" aria-labelledby=\"title-cfct-module-5939cb2210d4b6abce59eb3c8f38048f\">\n\n        <div class=\"menu-cfct-module-5939cb2210d4b6abce59eb3c8f38048f-container\"><ul id = \"menu-training\" class = \"menu nav\"><li id=\"menu-item-9013\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-9013\"><a href=\"https:\/\/www.wisconsin.edu\/travel\/support\/\">Campus Contacts<\/a>\n<ul class=\"sub-menu\">\n\t<li id=\"menu-item-9020\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-9020\"><a href=\"https:\/\/www.wisconsin.edu\/risk-management\/contacts\/rm-contacts-by-institution\/\">Risk Management Contacts<\/a><\/li>\n\t<li id=\"menu-item-9023\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-9023\"><a href=\"https:\/\/www.wisconsin.edu\/financial-administration\/special-topics\/purchasing-cards\/accessonline-setup\/us-bank-travel-card-program-administrators\/\">Shared Liability\/Purchasing Card Administrators<\/a><\/li>\n\t<li id=\"menu-item-18955\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-18955\"><a href=\"https:\/\/www.wisconsin.edu\/travel\/workday-expense\/workday-expense-advance-repayment-specialists\/\">Workday Expense Advance Repayment Specialists<\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"menu-item-9015\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9015\"><a href=\"https:\/\/www.wisconsin.edu\/travel\/support\/concur-support\/\">Concur<\/a><\/li>\n<li id=\"menu-item-9017\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9017\"><a href=\"https:\/\/www.wisconsin.edu\/travel\/support\/travel-frequently-asked-questions\/\">Frequently Asked Questions<\/a><\/li>\n<li id=\"menu-item-9018\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9018\"><a href=\"https:\/\/www.wisconsin.edu\/travel\/support\/user-guides-and-reference-materials\/\">Traveler User Guides &amp; Webinars<\/a><\/li>\n<\/ul><\/div>    <\/nav>\n<\/div>\n\n\t\t\t<\/div><\/div>\n\t\t\t\t\t\t<div class=\"col-md-9\">\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-md-12 cfct-block\">\n\t\t\t<div class=\"cfct-module cfct-heading\">\n\t\t\t\t<h2 class=\"cfct-mod-title\">Fox World Travel Concur Support Desk<\/h2>\n\t\t\t<\/div>\n\t\t\t<div class=\"cfct-module uwsa-callout\">\n\t\t\t\t<div class=\"cfct-mod-content callout standard grey-bg\">\n    <p><a class=\"btn btn-primary btn-sm \" role=\"button\" href=\"https:\/\/services.travelinc.com\/ui\/eprofile\/cf\/sso\/adv\/uwisc\/index.cfm\">View All Concur Video Demos and Guides on the Fox Portal<\/a><\/p><\/div>\n\n\t\t\t<\/div>\n\t\t\t<div class=\"cfct-module uwsa-rich-text\">\n\t\t\t\t<div class=\"cfct-mod-content copy\"><p><strong>Fox World Travel is available to support your Concur questions.<\/strong> Contact support via phone at\u00a0<strong>608-710-4172, via email at <a href=\"mailto:online@foxworldtravel.com\">online@foxworldtravel.com<\/a><\/strong>\u00a0or via chat in the Concur application.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-17750\" src=\"https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image-1.png\" alt=\"\" width=\"583\" height=\"334\" srcset=\"https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image-1.png 981w, https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image-1-300x172.png 300w, https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image-1-768x441.png 768w\" sizes=\"auto, (max-width: 583px) 100vw, 583px\" \/>\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-17751\" src=\"https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image.png\" alt=\"\" width=\"484\" height=\"142\" srcset=\"https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image.png 1453w, https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image-300x88.png 300w, https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image-1024x300.png 1024w, https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image-768x225.png 768w\" sizes=\"auto, (max-width: 484px) 100vw, 484px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2>Additional Support<\/h2>\n<p>Contact your <a href=\"https:\/\/www.wisconsin.edu\/travel\/uw-travel-manger-contacts\/\">institution&#8217;s travel manager<\/a> for additional support questions.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"cfct-module uwsa-rich-text\">\n\t\t\t\t<div class=\"cfct-mod-content copy\"><p><a href=\"https:\/\/open.concur.com\/subscriptions\">Sign up to receive Concur outage notifications<\/a><\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"cfct-module uwsa-feed\">\n\t\t\t\t<div class=\"listing-module post-list \">\n        <div class=\"header\">\n            \n            <h3><a href=\"https:\/\/open.concur.com\/pco\/\" target=\"_blank\">Personalized SAP Concur Open Updates<\/a><\/h3>\n                        <p>Personalized up-to-the-minute service availability and performance information<\/p>\n            \n        <\/div>\n        \n        \n        \n            <div class=\"row\">\n                <ol class=\"post-archive small-with-photos \">\n                    <li class=\"col-md-12 post-excerpt \">\n                        <h2><a href=\"https:\/\/open.concur.com\/details\/p1\/?incident=OPI-6276858\" target=\"_blank\">OPI-6276858 : US2 | EU2 | APJ1 : Travel : Root Cause Analysis<\/a><\/h2>\n                        <article >\n                            <p class=\"post-date\">25 August 2026 | 7:11 am<\/p>\n                            <p>Impact as Reported:\nWe identified a functional disruption impacting New Concur Travel Air searches via the Travelport+ Global Distribution System (GDS). This issue was affecting all Data Centers. After completing the desired search parameters and clicking \"Search\" an error, \"No flights available\" was displayed. This error was presented regardless of the city pairs and dates for which you were attempting to search flights, and prevented successful air bookings. Car and Hotel searches were not affected.\n\nRoot cause:\nThe root cause of the incident has been identified to be a service disruption at our third party GDS vendor Galileo.<\/p>\n                        <\/article>\n                    <\/li>\n                <\/ol>\n            <\/div>\n\n        \n            <div class=\"row\">\n                <ol class=\"post-archive small-with-photos \">\n                    <li class=\"col-md-12 post-excerpt \">\n                        <h2><a href=\"https:\/\/open.concur.com\/details\/p1\/?incident=OPI-6276792\" target=\"_blank\">OPI-6276792 : US2 | EU2 | APJ1 : Travel : Root Cause Analysis<\/a><\/h2>\n                        <article >\n                            <p class=\"post-date\">25 August 2026 | 7:10 am<\/p>\n                            <p>Impact as Reported:\nWe identified a functional disruption impacting New Concur Travel Air searches via the Travelport+ Global Distribution System (GDS). This issue was affecting all Data Centers. After completing the desired search parameters and clicking \"Search\" an error, \"No flights available\" was displayed. This error was presented regardless of the city pairs and dates for which you were attempting to search flights, and prevented successful air bookings. Car and Hotel searches were not affected.\n\nRoot cause:\nThe root cause of the incident has been identified to be a service disruption at our third party GDS vendor Travelport.<\/p>\n                        <\/article>\n                    <\/li>\n                <\/ol>\n            <\/div>\n\n            <\/div>\n\n\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-md-6 cfct-block\"><\/div><div class=\"col-md-6 cfct-block\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":3346,"featured_media":0,"parent":3555,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3876","page","type-page","status-publish","hentry","cfct-can-haz-build"],"_links":{"self":[{"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/pages\/3876","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/users\/3346"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/comments?post=3876"}],"version-history":[{"count":3,"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/pages\/3876\/revisions"}],"predecessor-version":[{"id":19373,"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/pages\/3876\/revisions\/19373"}],"up":[{"embeddable":true,"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/pages\/3555"}],"wp:attachment":[{"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/media?parent=3876"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}