{"id":3876,"date":"2020-06-29T11:03:56","date_gmt":"2020-06-29T16:03:56","guid":{"rendered":"https:\/\/www.wisconsin.edu\/travel\/?page_id=3876"},"modified":"2025-08-04T13:47:53","modified_gmt":"2025-08-04T18:47:53","slug":"concur-support","status":"publish","type":"page","link":"https:\/\/www.wisconsin.edu\/travel\/support\/concur-support\/","title":{"rendered":"Concur Support &amp; User Guides"},"content":{"rendered":"\n\t\t\t\t\t<div id=\"cfct-build-3876\" class=\"cfct-build grid\">\n\t\t\t\t\t\t\n\t\t\t\t\t<div id=\"cfct-row-4986700a2379526fc8a48f6ad2a1aac1\" class=\"row\">\n\t\t\t\t\t\t<div class=\"col-md-3 cfct-block\">\n\t\t\t<div class=\"cfct-module cfct-supplemental\">\n\t\t\t\t    <div class=\"cfct-mod-content\">\n<h3 class=\"cfct-mod-title\" id=\"title-cfct-module-5939cb2210d4b6abce59eb3c8f38048f\"\">Training<\/h3>    <nav class=\"widget widget_meta\" aria-labelledby=\"title-cfct-module-5939cb2210d4b6abce59eb3c8f38048f\">\n\n        <div class=\"menu-cfct-module-5939cb2210d4b6abce59eb3c8f38048f-container\"><ul id = \"menu-training\" class = \"menu nav\"><li id=\"menu-item-9013\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-9013\"><a href=\"https:\/\/www.wisconsin.edu\/travel\/support\/\">Campus Contacts<\/a>\n<ul class=\"sub-menu\">\n\t<li id=\"menu-item-9020\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-9020\"><a href=\"https:\/\/www.wisconsin.edu\/risk-management\/contacts\/rm-contacts-by-institution\/\">Risk Management Contacts<\/a><\/li>\n\t<li id=\"menu-item-9023\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-9023\"><a href=\"https:\/\/www.wisconsin.edu\/financial-administration\/special-topics\/purchasing-cards\/accessonline-setup\/us-bank-travel-card-program-administrators\/\">Shared Liability\/Purchasing Card Administrators<\/a><\/li>\n\t<li id=\"menu-item-18955\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-18955\"><a href=\"https:\/\/www.wisconsin.edu\/travel\/workday-expense\/workday-expense-advance-repayment-specialists\/\">Workday Expense Advance Repayment Specialists<\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"menu-item-9015\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9015\"><a href=\"https:\/\/www.wisconsin.edu\/travel\/support\/concur-support\/\">Concur<\/a><\/li>\n<li id=\"menu-item-9017\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9017\"><a href=\"https:\/\/www.wisconsin.edu\/travel\/support\/travel-frequently-asked-questions\/\">Frequently Asked Questions<\/a><\/li>\n<li id=\"menu-item-9018\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9018\"><a href=\"https:\/\/www.wisconsin.edu\/travel\/support\/user-guides-and-reference-materials\/\">Traveler User Guides &amp; Webinars<\/a><\/li>\n<\/ul><\/div>    <\/nav>\n<\/div>\n\n\t\t\t<\/div><\/div>\n\t\t\t\t\t\t<div class=\"col-md-9\">\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-md-12 cfct-block\">\n\t\t\t<div class=\"cfct-module cfct-heading\">\n\t\t\t\t<h2 class=\"cfct-mod-title\">Fox World Travel Concur Support Desk<\/h2>\n\t\t\t<\/div>\n\t\t\t<div class=\"cfct-module uwsa-callout\">\n\t\t\t\t<div class=\"cfct-mod-content callout standard grey-bg\">\n    <p><a class=\"btn btn-primary btn-sm \" role=\"button\" href=\"https:\/\/services.travelinc.com\/ui\/eprofile\/cf\/sso\/adv\/uwisc\/index.cfm\">View All Concur Video Demos and Guides on the Fox Portal<\/a><\/p><\/div>\n\n\t\t\t<\/div>\n\t\t\t<div class=\"cfct-module uwsa-rich-text\">\n\t\t\t\t<div class=\"cfct-mod-content copy\"><p><strong>Fox World Travel is available to support your Concur questions.<\/strong> Contact support via phone at\u00a0<strong>608-710-4172, via email at <a href=\"mailto:online@foxworldtravel.com\">online@foxworldtravel.com<\/a><\/strong>\u00a0or via chat in the Concur application.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-17750\" src=\"https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image-1.png\" alt=\"\" width=\"583\" height=\"334\" srcset=\"https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image-1.png 981w, https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image-1-300x172.png 300w, https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image-1-768x441.png 768w\" sizes=\"auto, (max-width: 583px) 100vw, 583px\" \/>\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-17751\" src=\"https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image.png\" alt=\"\" width=\"484\" height=\"142\" srcset=\"https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image.png 1453w, https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image-300x88.png 300w, https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image-1024x300.png 1024w, https:\/\/www.wisconsin.edu\/travel\/wp-content\/uploads\/sites\/275\/2024\/06\/image-768x225.png 768w\" sizes=\"auto, (max-width: 484px) 100vw, 484px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2>Additional Support<\/h2>\n<p>Contact your <a href=\"https:\/\/www.wisconsin.edu\/travel\/uw-travel-manger-contacts\/\">institution&#8217;s travel manager<\/a> for additional support questions.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"cfct-module uwsa-rich-text\">\n\t\t\t\t<div class=\"cfct-mod-content copy\"><p><a href=\"https:\/\/open.concur.com\/subscriptions\">Sign up to receive Concur outage notifications<\/a><\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"cfct-module uwsa-feed\">\n\t\t\t\t<div class=\"listing-module post-list \">\n        <div class=\"header\">\n            \n            <h3><a href=\"https:\/\/open.concur.com\/pco\/\" target=\"_blank\">Personalized SAP Concur Open Updates<\/a><\/h3>\n                        <p>Personalized up-to-the-minute service availability and performance information<\/p>\n            \n        <\/div>\n        \n        \n        \n            <div class=\"row\">\n                <ol class=\"post-archive small-with-photos \">\n                    <li class=\"col-md-12 post-excerpt \">\n                        <h2><a href=\"https:\/\/open.concur.com\/details\/p1\/?incident=OPI-6254432\" target=\"_blank\">OPI-6254432 : US2 | EU2 | CONCUR CLOUD FOR PUBLIC SECTOR : Travel : Issue Resolved<\/a><\/h2>\n                        <article >\n                            <p class=\"post-date\">23 June 2026 | 10:54 am<\/p>\n                            <p>We identified a functional disruption affecting Hilton hotel searches through the Sabre Global Distribution System (GDS), which impacted 100% of Hilton search requests. When performing a hotel search that specified only Hilton properties, New Concur Travel users received the error \u201cNot Able to Display Searched Hotel.\u201d Legacy Travel users were presented with a list of Hilton properties; however, all results were marked as \u201cNot Available.\u201d These errors completely prevented successful Hilton hotel bookings via the Sabre GDS. Hotel searches and bookings for other hotel chains were unaffected.\n\nWorkaround: Unfortunately, there was no way for you to workaround the issue during the time of impact.\n\nThe Incident Response Team (IRT) has received confirmation from Sabre that the issue has been resolved. We have also validated that performance metrics for successful hotel bookings indicate stable service levels. The incident will now be closed.<\/p>\n                        <\/article>\n                    <\/li>\n                <\/ol>\n            <\/div>\n\n        \n            <div class=\"row\">\n                <ol class=\"post-archive small-with-photos \">\n                    <li class=\"col-md-12 post-excerpt \">\n                        <h2><a href=\"https:\/\/open.concur.com\/details\/p1\/?incident=OPI-6254432\" target=\"_blank\">OPI-6254432 : US2 | EU2 | CONCUR CLOUD FOR PUBLIC SECTOR : Travel : Issue Status Update<\/a><\/h2>\n                        <article >\n                            <p class=\"post-date\">22 June 2026 | 8:05 pm<\/p>\n                            <p>We had identified a functional disruption affecting Hilton hotel searches through the Sabre Global Distribution System (GDS), which impacted 100% of Hilton search requests. When performing a hotel search that specified only Hilton properties, New Concur Travel users received the error \u201cNot Able to Display Searched Hotel.\u201d Legacy Travel users were presented with a list of Hilton properties; however, all results were marked as \u201cNot Available.\u201d These errors prevented successful Hilton hotel bookings. At that time, hotel searches and bookings for other hotel chains remained unaffected and could be completed successfully.\n\nService recovery has been observed, and we have started a mandatory post-recovery monitoring period to validate service performance stability prior to declaring the incident resolved.\n\nThe Incident Response Team (IRT) will continue monitoring Hilton hotel booking transactions for 24 hours and coordinate with the Sabre Team to confirm the resolution of the issue. The incident will only be fully resolved once the Sabre Team confirms that the service has been fully restored, no further booking errors are observed, and preventive measures are in place to avoid recurrence.\n\nThe next incident communication will be provided within 24 hours. We will share an update sooner once confirmation is received from the Sabre Team.<\/p>\n                        <\/article>\n                    <\/li>\n                <\/ol>\n            <\/div>\n\n            <\/div>\n\n\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-md-6 cfct-block\"><\/div><div class=\"col-md-6 cfct-block\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":3346,"featured_media":0,"parent":3555,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3876","page","type-page","status-publish","hentry","cfct-can-haz-build"],"_links":{"self":[{"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/pages\/3876","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/users\/3346"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/comments?post=3876"}],"version-history":[{"count":3,"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/pages\/3876\/revisions"}],"predecessor-version":[{"id":19373,"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/pages\/3876\/revisions\/19373"}],"up":[{"embeddable":true,"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/pages\/3555"}],"wp:attachment":[{"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/media?parent=3876"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}