{"id":15292,"date":"2023-04-06T09:33:45","date_gmt":"2023-04-06T14:33:45","guid":{"rendered":"https:\/\/www.wisconsin.edu\/travel\/?page_id=15292"},"modified":"2023-04-06T09:38:49","modified_gmt":"2023-04-06T14:38:49","slug":"sap-concur-real-time-status","status":"publish","type":"page","link":"https:\/\/www.wisconsin.edu\/travel\/support\/sap-concur-real-time-status\/","title":{"rendered":"SAP Concur Real Time Status"},"content":{"rendered":"\n\t\t\t\t\t<div id=\"cfct-build-15292\" class=\"cfct-build grid\">\n\t\t\t\t\t\t<div class=\"row\"><div class=\"col-md-3 cfct-block\">\n\t\t\t<div class=\"cfct-module cfct-module-loop-subpages\">\n\t\t\t\t<div class=\"\"><div class=\"cfct-mod-content menu-cfct-module-6474230c2f2911b666ebc0ea260c809f-container\">\n    <nav >\n        \n\t\t\t\t\t<ul class=\"cfct-module-loop-subpages menu nav\">\t\t\t<li ><a href=\"https:\/\/www.wisconsin.edu\/travel\/support\/\">Resources<\/a><\/li>\n\t\t\t\t\t\t<li ><a href=\"https:\/\/www.wisconsin.edu\/travel\/support\/concur-support\/\">Concur Support &amp; User Guides<\/a><\/li>\n\t\t\t\t\t\t<li ><a href=\"https:\/\/www.wisconsin.edu\/travel\/support\/travel-frequently-asked-questions\/\">Frequently Asked Questions<\/a><\/li>\n\t\t\t\t\t\t<li ><a href=\"https:\/\/www.wisconsin.edu\/travel\/support\/sap-concur-real-time-status\/\">SAP Concur Real Time Status<\/a><\/li>\n\t\t\t\t\t\t<li ><a href=\"https:\/\/www.wisconsin.edu\/travel\/support\/user-guides-and-reference-materials\/\">Traveler User Guides &amp; Webinars<\/a><\/li>\n\t\t\t\t\t\t<li ><a href=\"https:\/\/www.wisconsin.edu\/travel\/support\/uw-whitewater\/\">UW- Whitewater<\/a><\/li>\n\t\t\t\t\t\t<li ><a href=\"https:\/\/www.wisconsin.edu\/travel\/support\/uw-la-crosse\/\">UW-La Crosse Travel<\/a><\/li>\n\t\t\t\t\t\t<li ><a href=\"https:\/\/www.wisconsin.edu\/travel\/support\/uw-platteville-travel\/\">UW-Platteville Travel<\/a><\/li>\n\t\t\t\t\t\t<li ><a href=\"https:\/\/www.wisconsin.edu\/travel\/support\/webinars\/\">Webinars<\/a><\/li>\n\t\t\t\n\t\t\t\t\t<\/ul><!-- \/cfct-module-loop-subpages menu nav -->    <\/nav>\n<\/div>\n<\/div>\n\t\t\t<\/div><\/div><div class=\"col-md-9 cfct-block\">\n\t\t\t<div class=\"cfct-module uwsa-feed\">\n\t\t\t\t<div class=\"listing-module post-list \">\n        <div class=\"header\">\n            \n            <h3><a href=\"https:\/\/open.concur.com\/pco\/\">Personalized SAP Concur Open Updates<\/a><\/h3>\n                        <p>Personalized up-to-the-minute service availability and performance information<\/p>\n            \n        <\/div>\n        \n        \n        \n            <div class=\"row\">\n                <ol class=\"post-archive small-with-photos \">\n                    <li class=\"col-md-12 post-excerpt \">\n                        <h2><a href=\"https:\/\/open.concur.com\/details\/p1\/?incident=OPI-6278065\">OPI-6278065 : US2 : Expense | Travel | Invoice | Request | Analysis\/Intelligence : Root Cause Analysis<\/a><\/h2>\n                        <article >\n                            <p class=\"post-date\">31 August 2026 | 1:47 am<\/p>\n                            <p>Impact as reported:\nIn the US2 Data Center, a service degradation impacted access to Concur services, including Expense, Travel Request, Travel, Invoice, and Analysis and Intelligence.\nAfter logging in, users are encountering the following error: \u201cYou are currently not set up to use any Concur products. Contact your Concur Administrator for assistance.\u201d Users already logged in were not impacted.\n\nRoot Cause:\n \nThe incident occurred when all instances of a service invoked while initiating user sessions after log in were restarted during routine infrastructure activity and were unable to successfully start, resulting in a temporary service outage and downstream customer-facing errors. Although a legacy access permission had been removed earlier, the issue did not surface immediately because existing instances continued operating normally. The outage occurred only after all instances restarted and attempted to validate access using an outdated configuration path, which prevented them from becoming operational.\n\nThe root cause was an unintended dependency on a legacy configuration path that remained active after a related access change. To permanently address the issue, the service configuration was updated to use a supported, actively used validation path and the legacy dependency was removed. As an interim measure, the required access was restored to ensure service stability while the permanent fix was implemented, tested, and deployed.<\/p>\n                        <\/article>\n                    <\/li>\n                <\/ol>\n            <\/div>\n\n        \n            <div class=\"row\">\n                <ol class=\"post-archive small-with-photos \">\n                    <li class=\"col-md-12 post-excerpt \">\n                        <h2><a href=\"https:\/\/open.concur.com\/details\/p1\/?incident=OPI-6276858\">OPI-6276858 : US2 | EU2 | APJ1 : Travel : Root Cause Analysis<\/a><\/h2>\n                        <article >\n                            <p class=\"post-date\">25 August 2026 | 7:11 am<\/p>\n                            <p>Impact as Reported:\nWe identified a functional disruption impacting New Concur Travel Air searches via the Travelport+ Global Distribution System (GDS). This issue was affecting all Data Centers. After completing the desired search parameters and clicking \"Search\" an error, \"No flights available\" was displayed. This error was presented regardless of the city pairs and dates for which you were attempting to search flights, and prevented successful air bookings. Car and Hotel searches were not affected.\n\nRoot cause:\nThe root cause of the incident has been identified to be a service disruption at our third party GDS vendor Galileo.<\/p>\n                        <\/article>\n                    <\/li>\n                <\/ol>\n            <\/div>\n\n        \n            <div class=\"row\">\n                <ol class=\"post-archive small-with-photos \">\n                    <li class=\"col-md-12 post-excerpt \">\n                        <h2><a href=\"https:\/\/open.concur.com\/details\/p1\/?incident=OPI-6276792\">OPI-6276792 : US2 | EU2 | APJ1 : Travel : Root Cause Analysis<\/a><\/h2>\n                        <article >\n                            <p class=\"post-date\">25 August 2026 | 7:10 am<\/p>\n                            <p>Impact as Reported:\nWe identified a functional disruption impacting New Concur Travel Air searches via the Travelport+ Global Distribution System (GDS). This issue was affecting all Data Centers. After completing the desired search parameters and clicking \"Search\" an error, \"No flights available\" was displayed. This error was presented regardless of the city pairs and dates for which you were attempting to search flights, and prevented successful air bookings. Car and Hotel searches were not affected.\n\nRoot cause:\nThe root cause of the incident has been identified to be a service disruption at our third party GDS vendor Travelport.<\/p>\n                        <\/article>\n                    <\/li>\n                <\/ol>\n            <\/div>\n\n        \n            <div class=\"row\">\n                <ol class=\"post-archive small-with-photos \">\n                    <li class=\"col-md-12 post-excerpt \">\n                        <h2><a href=\"https:\/\/open.concur.com\/details\/p1\/?incident=OPI-6279176\">OPI-6279176 : US2 | EU2 : Travel : Issue Resolved<\/a><\/h2>\n                        <article >\n                            <p class=\"post-date\">21 August 2026 | 3:39 pm<\/p>\n                            <p>We have completed the post recovery stability monitoring period and confirmed that service is operating at a normal and stable level and will now resolve this incident. Please contact the Support Engineer assigned to your case for any questions about this incident.\nWe are sorry for any inconvenience this may have caused. Thank you for your patience.\nWe identified a functional degradation that impacted hotel bookings via the Travelport+ GDS. This issue affected all US2 and EU2 Data Centre customers booking hotels through the Travelport+ GDS. After entering the desired hotel search parameters and clicking \"Search,\" a list of available hotels was displayed. Users were able to successfully view available room options and rates. However, after selecting a room and clicking \"Book and Continue\" or \"Reserve,\" users may have encountered error code HL750087, which prevented them from completing the hotel booking. The issue was reproduced across multiple hotels when booking through Travelport+.\nA workaround for this issue was not available at the time.\nThe Incident Response Team (IRT) worked with Travelport+ to restore hotel booking functionality.<\/p>\n                        <\/article>\n                    <\/li>\n                <\/ol>\n            <\/div>\n\n        \n            <div class=\"row\">\n                <ol class=\"post-archive small-with-photos \">\n                    <li class=\"col-md-12 post-excerpt \">\n                        <h2><a href=\"https:\/\/open.concur.com\/details\/p1\/?incident=OPI-6279176\">OPI-6279176 : US2 | EU2 : Travel : Issue Status Update<\/a><\/h2>\n                        <article >\n                            <p class=\"post-date\">21 August 2026 | 3:28 pm<\/p>\n                            <p>Service has been restored to a normal operating level, and we have started a mandatory post recovery monitoring period to ensure service performance stability prior to declaring the incident resolved. We will post the next incident communication at or before  10:20PM UTC on 21 August 2026. Please contact the Support Engineer assigned to your case for any questions about this incident.\nWe identified a functional degradation that impacted hotel bookings via the Travelport+ GDS. This issue affected all US2 and EU2 Data Centre customers booking hotels through the Travelport+ GDS. After entering the desired hotel search parameters and clicking \"Search,\" a list of available hotels was displayed. Users were able to successfully view available room options and rates. However, after selecting a room and clicking \"Book and Continue\" or \"Reserve,\" users may have encountered error code HL750087, which prevented them from completing the hotel booking. The issue was reproduced across multiple hotels when booking through Travelport+.\nA workaround for this issue was not available at the time.\nComplete post recovery service performance stability monitoring and verification<\/p>\n                        <\/article>\n                    <\/li>\n                <\/ol>\n            <\/div>\n\n            <\/div>\n\n\t\t\t<\/div><\/div><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":3346,"featured_media":0,"parent":3555,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15292","page","type-page","status-publish","hentry","cfct-can-haz-build"],"_links":{"self":[{"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/pages\/15292","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/users\/3346"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/comments?post=15292"}],"version-history":[{"count":6,"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/pages\/15292\/revisions"}],"predecessor-version":[{"id":15308,"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/pages\/15292\/revisions\/15308"}],"up":[{"embeddable":true,"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/pages\/3555"}],"wp:attachment":[{"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/media?parent=15292"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}