{"id":15292,"date":"2023-04-06T09:33:45","date_gmt":"2023-04-06T14:33:45","guid":{"rendered":"https:\/\/www.wisconsin.edu\/travel\/?page_id=15292"},"modified":"2023-04-06T09:38:49","modified_gmt":"2023-04-06T14:38:49","slug":"sap-concur-real-time-status","status":"publish","type":"page","link":"https:\/\/www.wisconsin.edu\/travel\/support\/sap-concur-real-time-status\/","title":{"rendered":"SAP Concur Real Time Status"},"content":{"rendered":"\n\t\t\t\t\t<div id=\"cfct-build-15292\" class=\"cfct-build grid\">\n\t\t\t\t\t\t<div class=\"row\"><div class=\"col-md-3 cfct-block\">\n\t\t\t<div class=\"cfct-module cfct-module-loop-subpages\">\n\t\t\t\t<div class=\"\"><div class=\"cfct-mod-content menu-cfct-module-6474230c2f2911b666ebc0ea260c809f-container\">\n    <nav >\n        \n\t\t\t\t\t<ul class=\"cfct-module-loop-subpages menu nav\">\t\t\t<li ><a href=\"https:\/\/www.wisconsin.edu\/travel\/support\/\">Resources<\/a><\/li>\n\t\t\t\t\t\t<li ><a href=\"https:\/\/www.wisconsin.edu\/travel\/support\/concur-support\/\">Concur Support &amp; User Guides<\/a><\/li>\n\t\t\t\t\t\t<li ><a href=\"https:\/\/www.wisconsin.edu\/travel\/support\/travel-frequently-asked-questions\/\">Frequently Asked Questions<\/a><\/li>\n\t\t\t\t\t\t<li ><a href=\"https:\/\/www.wisconsin.edu\/travel\/support\/travel-manager-resources\/\">Resources for Travel Managers<\/a><\/li>\n\t\t\t\t\t\t<li ><a href=\"https:\/\/www.wisconsin.edu\/travel\/support\/sap-concur-real-time-status\/\">SAP Concur Real Time Status<\/a><\/li>\n\t\t\t\t\t\t<li ><a href=\"https:\/\/www.wisconsin.edu\/travel\/support\/user-guides-and-reference-materials\/\">Traveler User Guides &amp; Webinars<\/a><\/li>\n\t\t\t\t\t\t<li ><a href=\"https:\/\/www.wisconsin.edu\/travel\/support\/uw-whitewater\/\">UW- Whitewater<\/a><\/li>\n\t\t\t\t\t\t<li ><a href=\"https:\/\/www.wisconsin.edu\/travel\/support\/uw-la-crosse\/\">UW-La Crosse Travel<\/a><\/li>\n\t\t\t\t\t\t<li ><a href=\"https:\/\/www.wisconsin.edu\/travel\/support\/uw-platteville-travel\/\">UW-Platteville Travel<\/a><\/li>\n\t\t\t\t\t\t<li ><a href=\"https:\/\/www.wisconsin.edu\/travel\/support\/webinars\/\">Webinars<\/a><\/li>\n\t\t\t\n\t\t\t\t\t<\/ul><!-- \/cfct-module-loop-subpages menu nav -->    <\/nav>\n<\/div>\n<\/div>\n\t\t\t<\/div><\/div><div class=\"col-md-9 cfct-block\">\n\t\t\t<div class=\"cfct-module uwsa-feed\">\n\t\t\t\t<div class=\"listing-module post-list \">\n        <div class=\"header\">\n            \n            <h3><a href=\"https:\/\/open.concur.com\/pco\/\">Personalized SAP Concur Open Updates<\/a><\/h3>\n                        <p>Personalized up-to-the-minute service availability and performance information<\/p>\n            \n        <\/div>\n        \n        \n        \n            <div class=\"row\">\n                <ol class=\"post-archive small-with-photos \">\n                    <li class=\"col-md-12 post-excerpt \">\n                        <h2><a href=\"https:\/\/open.concur.com\/details\/p1\/?incident=OPI-6266071\">OPI-6266071 : US2 | EU2 | CONCUR CLOUD FOR PUBLIC SECTOR : Travel : Issue Identified and Resolved<\/a><\/h2>\n                        <article >\n                            <p class=\"post-date\">21 July 2026 | 11:30 am<\/p>\n                            <p>We identified and resolved a functional degradation affecting Hilton hotel bookings through the Sabre Global Distribution System (GDS). During the period of impact, approximately 87% of Hilton hotel bookings in the US2, EU2, and Concur Cloud for Public Sector Data Centers were affected. Users were able to search for Hilton properties successfully; however, when attempting to complete a booking for a Hilton hotel, an error was generated and the reservation could not be finalized. Reservations for other hotel chains continued to function normally.\n\nWorkaround: Unfortunately, no workaround was available during the period of impact.\n\nThe Incident Response Team (IRT) determined that the issue was caused by a problem involving a third-party hotel vendor during the process of calling the Sabre GDS to complete hotel bookings. A root cause analysis report will be provided upon completion.<\/p>\n                        <\/article>\n                    <\/li>\n                <\/ol>\n            <\/div>\n\n        \n            <div class=\"row\">\n                <ol class=\"post-archive small-with-photos \">\n                    <li class=\"col-md-12 post-excerpt \">\n                        <h2><a href=\"https:\/\/open.concur.com\/details\/p1\/?incident=OPI-6265918\">OPI-6265918 : US2 | EU2 | CONCUR CLOUD FOR PUBLIC SECTOR | APJ1 : Travel : Issue Identified and Resolved<\/a><\/h2>\n                        <article >\n                            <p class=\"post-date\">20 July 2026 | 6:54 pm<\/p>\n                            <p>A functional disruption was identified impacting Legacy Concur Travel users in the US2, EU2, APJ1, and Concur Cloud for Public Sector Data Centers when performing air, car, and hotel travel searches using the Worldspan Global Distribution Service (GDS).\n\nUsers received the error message, \"We encountered an issue that prevented us from completing your request,\" after clicking the Search button. As a result, they were unable to complete their travel bookings. No workaround was available during the incident.\n\nThis issue was limited to Legacy Concur Travel. New Concur Travel users were not affected.\n\nAs the Incident Response Team (IRT) was investigating, the service self recovered.\n\nWe have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.<\/p>\n                        <\/article>\n                    <\/li>\n                <\/ol>\n            <\/div>\n\n        \n            <div class=\"row\">\n                <ol class=\"post-archive small-with-photos \">\n                    <li class=\"col-md-12 post-excerpt \">\n                        <h2><a href=\"https:\/\/open.concur.com\/details\/p1\/?incident=OPI-6263452\">OPI-6263452 : US2 | EU2 | CONCUR CLOUD FOR PUBLIC SECTOR | APJ1 : Travel : Root Cause Analysis<\/a><\/h2>\n                        <article >\n                            <p class=\"post-date\">20 July 2026 | 8:42 am<\/p>\n                            <p>Impact as Reported:\u2028\nWe identified a functional disruption impacting travel searches via the Galileo and Apollo Global Distribution System (GDS)\nThis issue affected all legacy travel customers in the US2, EU2, AJP1, and Concur Cloud for Public Sector data centers.\nUsers encountered an intermittent error where no results were returned when attempting to search for air, car, and hotel.\n\nRoot cause:\nThe root cause of the incident has been identified to be a service disruption within our third party Global Distribution System (GDS).\u2028\n\nCorrective Actions:\nN\/A<\/p>\n                        <\/article>\n                    <\/li>\n                <\/ol>\n            <\/div>\n\n        \n            <div class=\"row\">\n                <ol class=\"post-archive small-with-photos \">\n                    <li class=\"col-md-12 post-excerpt \">\n                        <h2><a href=\"https:\/\/open.concur.com\/details\/p1\/?incident=OPI-6263452\">OPI-6263452 : US2 | EU2 | CONCUR CLOUD FOR PUBLIC SECTOR | APJ1 : Travel : Issue Resolved<\/a><\/h2>\n                        <article >\n                            <p class=\"post-date\">15 July 2026 | 11:04 pm<\/p>\n                            <p>We identified a functional disruption impacting travel searches via the Galileo and Apollo Global Distribution System (GDS)\nThis issue affected all legacy travel customers in the US2, EU2, AJP1, and Concur Cloud for Public Sector data centers.\nUsers encountered an intermittent error where no results were returned when attempting to search for air, car, and hotel.\nWorkaround: Users may be able to bypass this issue by refreshing the page or retrying search.\nThe Incident Response Team (IRT) has confirmed that the issue was caused by our partner vendor, they have applied a fix, and the service is now being restored.\nWe have verified that service performance is stable and will now resolve this incident.\nAn investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.<\/p>\n                        <\/article>\n                    <\/li>\n                <\/ol>\n            <\/div>\n\n        \n            <div class=\"row\">\n                <ol class=\"post-archive small-with-photos \">\n                    <li class=\"col-md-12 post-excerpt \">\n                        <h2><a href=\"https:\/\/open.concur.com\/details\/p1\/?incident=OPI-6263452\">OPI-6263452 : US2 | EU2 | CONCUR CLOUD FOR PUBLIC SECTOR | APJ1 : Travel : Issue Status Update<\/a><\/h2>\n                        <article >\n                            <p class=\"post-date\">15 July 2026 | 10:52 pm<\/p>\n                            <p>We have identified a functional disruption impacting travel searches via the Galileo and Apollo Global Distribution System (GDS).\nThis issue affected all legacy travel customers in the US2, EU2, AJP1, and Concur Cloud for Public Sector data centers.\nUsers encountered an intermittent error where no results were returned when attempting to search for air, car, and hotel.\nWorkaround: Users may be able to bypass this issue by refreshing the page or retrying search.\nThe Incident Response Team (IRT) has confirmed that the issue was caused by our partner vendor, they have applied a fix, and the service is now being restored.\nServices have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.<\/p>\n                        <\/article>\n                    <\/li>\n                <\/ol>\n            <\/div>\n\n            <\/div>\n\n\t\t\t<\/div><\/div><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":3346,"featured_media":0,"parent":3555,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15292","page","type-page","status-publish","hentry","cfct-can-haz-build"],"_links":{"self":[{"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/pages\/15292","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/users\/3346"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/comments?post=15292"}],"version-history":[{"count":6,"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/pages\/15292\/revisions"}],"predecessor-version":[{"id":15308,"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/pages\/15292\/revisions\/15308"}],"up":[{"embeddable":true,"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/pages\/3555"}],"wp:attachment":[{"href":"https:\/\/www.wisconsin.edu\/travel\/wp-json\/wp\/v2\/media?parent=15292"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}