ABSTRACT
Many campuses hire student workers to staff computer
labs and provide technical support to their peers, staff,
and faculty. The University of Wisconsin-Milwaukee has
taken student information technology training a step
further with the creation of Student Technology Services
(STS), part of the Information and Media Technologies
Division (I&MT). The most unique feature of the two-year-old
organization is that STS is entirely student-run, from
hiring to training to the provision of services. Currently,
the students running STS manage a budget of $1.6 million,
funded by technology fees in UWM tuition, state appropriations,
and grants from private industry. STS aims to provide
solid technical and customer-service training to student
workers from diverse academic backgrounds, resulting
in high-quality technical support for all members of
the UWM community and enhanced employment opportunities
for STS student workers upon graduation.
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