1.0 Articulate and Follow a Common Architecture ‐ technical, data/data flow, process and functions
  • 1.1 Use industry standards and best business practices for implementation/ongoing business operation
  • 1.2 Keep the technical architecture current and flexible
  • 1.3 Leverage current technologies as appropriate
  • 1.4 Use a common set of middleware tools, optimized for use by all common services (e.g. Authentication/Authorization, UW Portal, etc.)
  • 1.5 Ensure integration between major enterprise systems
  • 1.6 Establish and ensure common data definitions across all enterprise systems
2.0 Minimize Customizations and Complexity
  • 2.1 Business process change and application of best business practices will be explored before customizations are entertained
  • 2.2 Review and modify business practices to take full advantage of technology before launching an implementation project
  • 2.3 Customizations will be kept to a minimum to ensure future updates are easier and less expensive. Customization exceptions are allowable when necessary to comply with regulations/requirements and/or result in business efficiencies/academic success
  • 2.4 All customization requests will be submitted to the Governing Committees
  • 2.5 Purchase add‐ons or develop them internally only after exploring vendor roadmaps and leveraging available mechanisms for product enhancements
  • 2.6 Eliminate shadow systems that provide similar functionality already in place
  • 2.7 Ensure optimal use of new and existing features to improve processes and minimize customizations and complexity
3.0 Manage Life‐Cycle of Systems and Services
  • 3.1 Provide adequate staff and financial resources throughout the implementation and ongoing business operation
  • 3.2 Require a plan for ongoing business operations as part of project implementation plan
  • 3.3 Regularly upgrade to current versions of vendor‐supported software that ensure continuing vendor maintenance support
  • 3.4 Evaluate, calculate and include the Total Cost of Ownership (TCO) including upgrades, projects and new services
  • 3.5 Engage in strategic sourcing (on/off prem) of systems and services
4.0 Customer Focus ‐ Interaction and Satisfaction
  • 4.1 Collect customer input on performance and satisfaction
  • 4.2 Provide Common Services Review Group and Governing Committees with customer feedback to direct actions as appropriate