{"id":338,"date":"2014-08-05T17:23:39","date_gmt":"2014-08-05T22:23:39","guid":{"rendered":"https:\/\/www.wisconsin.edu\/sfs\/?page_id=338"},"modified":"2026-04-24T08:01:00","modified_gmt":"2026-04-24T13:01:00","slug":"sfs-availability","status":"publish","type":"page","link":"https:\/\/www.wisconsin.edu\/sfs\/about-sfs\/sfs-availability\/","title":{"rendered":"SFS Availability"},"content":{"rendered":"\n\t\t\t\t\t<div id=\"cfct-build-338\" class=\"cfct-build grid\">\n\t\t\t\t\t\t<div class=\"row\"><div class=\"col-md-7 cfct-block\">\n\t\t\t<div class=\"cfct-module uwsa-event-list\">\n\t\t\t\t<div class=\"listing-module event-list grey-bg \">\n    <h3>Upcoming Scheduled SFS Outages and Refreshes<\/h3>            There are no events to display    \t<p><a class=\"btn btn-primary btn-sm \" href=\"https:\/\/www.wisconsin.edu\/sfs\/events\/category\/sfs-outages\/\">See all events<\/a><\/p><\/div>\n\t\t\t<\/div><\/div><div class=\"col-md-5 cfct-block\">\n\t\t\t<div class=\"cfct-module uwsa-tabs-accordions\">\n\t\t\t\t    <div class=\"bs-accordion \">\n        <div id=\"yanky\" class=\"panel-group\">\n        \n            <div class=\"panel panel-default \" id=\"panel_shopuw-during-sfs-outages\">\n    <div class=\"panel-heading\" id=\"heading_shopuw-during-sfs-outages\">\n        <h4 class=\"panel-title\"><button href=\"#shopuw-during-sfs-outages\" data-toggle=\"collapse\" class=\"collapsed panel-link\" aria-expanded=\"false\" aria-controls=\"shopuw-during-sfs-outages\">ShopUW+ During SFS Outages<\/button><\/h4>    <\/div>\n    <div id=\"shopuw-during-sfs-outages\" class=\"panel-collapse collapse\"  role=\"tabpanel\" aria-labelledby=\"heading_shopuw-during-sfs-outages\" role=\"region\">\n        <div class=\"panel-body copy\">            \n            \n        <p>ShopUW+ will be available during SFS outages though Requisition, Purchase Order and Invoice workflow will pause at any SFS integrations.\u00a0 New Requisitions will need to wait for the outage to complete before they can be approved and\/or sent to the supplier.\u00a0<\/p><p>Below is an example of a Workflow Stop during an SFS outage:<\/p><p>\u00a0<\/p><pre>Submitted<\/pre><h3><span class='zuse-down-big'><\/span><\/h3><pre>Assign Madison PO Number<strong> - <\/strong>completed<\/pre><h3><span class='zuse-down-big'><\/span><\/h3><pre>Create Suppler Documents<strong> - <\/strong>completed<\/pre><h3><span class='zuse-down-big'><\/span><\/h3><pre>Send PO to Suppler<strong> - <\/strong>completed<\/pre><h3><span class='zuse-down-big'><\/span><\/h3><pre><strong>Workflow Stop for SFS Outage - <\/strong>active<\/pre><h3><span class='zuse-down-big'><\/span><\/h3><pre>Batch PO Export<strong> - <\/strong>future<\/pre><h3><span class='zuse-down-big'><\/span><\/h3><pre>Finish - future<\/pre><p>\u00a0<\/p><p>The Workflow Stop will go to the next step in workflow when the outage is complete.<\/p>                <\/div>\n    <\/div>\n<\/div>\n            <div class=\"panel panel-default \" id=\"panel_general-support-maintenance\">\n    <div class=\"panel-heading\" id=\"heading_general-support-maintenance\">\n        <h4 class=\"panel-title\"><button href=\"#general-support-maintenance\" data-toggle=\"collapse\" class=\"collapsed panel-link\" aria-expanded=\"false\" aria-controls=\"general-support-maintenance\">General Support Maintenance<\/button><\/h4>    <\/div>\n    <div id=\"general-support-maintenance\" class=\"panel-collapse collapse\"  role=\"tabpanel\" aria-labelledby=\"heading_general-support-maintenance\" role=\"region\">\n        <div class=\"panel-body copy\">            \n            \n        <p>Support hours for SFS and WISDM are between 7:45am to 4:30pm, Monday through Friday. During these times, questions can be directed to <a href=\"mailto:uwsaproblemsolvers@support.wisconsin.edu\">UWSA Problem Solvers<\/a>.<\/p>                <\/div>\n    <\/div>\n<\/div>\n            <div class=\"panel panel-default \" id=\"panel_off-hours-sfs-availability-and-processing-impact\">\n    <div class=\"panel-heading\" id=\"heading_off-hours-sfs-availability-and-processing-impact\">\n        <h4 class=\"panel-title\"><button href=\"#off-hours-sfs-availability-and-processing-impact\" data-toggle=\"collapse\" class=\"collapsed panel-link\" aria-expanded=\"false\" aria-controls=\"off-hours-sfs-availability-and-processing-impact\">Off-Hours SFS Availability and Processing Impact<\/button><\/h4>    <\/div>\n    <div id=\"off-hours-sfs-availability-and-processing-impact\" class=\"panel-collapse collapse\"  role=\"tabpanel\" aria-labelledby=\"heading_off-hours-sfs-availability-and-processing-impact\" role=\"region\">\n        <div class=\"panel-body copy\">            \n            \n        <p>Both SFS and WISER are generally available for use outside the supported hours, but users should be aware that many processing activities take place overnight and response times may vary significantly. Additionally, depending on the time entered, transactions entered overnight may not be processed in that evening\u2019s batch or available in WISER the follow day. The timing associated with entering and processing information has significant impacts on the visibility of data in SFS and WISER.<\/p>                <\/div>\n    <\/div>\n<\/div>\n            <div class=\"panel panel-default \" id=\"panel_sunday-morning-maintenance\">\n    <div class=\"panel-heading\" id=\"heading_sunday-morning-maintenance\">\n        <h4 class=\"panel-title\"><button href=\"#sunday-morning-maintenance\" data-toggle=\"collapse\" class=\"collapsed panel-link\" aria-expanded=\"false\" aria-controls=\"sunday-morning-maintenance\">Sunday Morning Maintenance<\/button><\/h4>    <\/div>\n    <div id=\"sunday-morning-maintenance\" class=\"panel-collapse collapse\"  role=\"tabpanel\" aria-labelledby=\"heading_sunday-morning-maintenance\" role=\"region\">\n        <div class=\"panel-body copy\">            \n            \n        <p>Please note that Sunday mornings between<\/p><p><strong>5am until noon, Central Time<\/strong><\/p><p>are reserved for technical system maintenance for both SFS systems and support systems (e.g. WISER). If you are unable to access the system during this time, please try again later in the day.<\/p>                <\/div>\n    <\/div>\n<\/div>\n            \n    <\/div>\n<\/div>\n\n\n\n\t\t\t<\/div>\n\t\t\t<div class=\"cfct-module uwsa-callout\">\n\t\t\t\t<div class=\"cfct-mod-content callout standard grey-bg\">\n    <h3 class=\"cfct-mod-title\">Calendar View<\/h3><p>View upcoming scheduled SFS outages in a calendar.<\/p>\n<p><a class=\"btn btn-primary btn-sm \" role=\"button\" href=\"https:\/\/www.wisconsin.edu\/sfs\/events\/month\/\">Show Calendar<\/a><\/p><\/div>\n\n\t\t\t<\/div>\n\t\t\t<div class=\"cfct-module uwsa-callout\">\n\t\t\t\t<div class=\"cfct-mod-content callout standard grey-bg\">\n    <h3 class=\"cfct-mod-title\">DoIT Outages Page<\/h3><div class=\"row\"><div class=\"col-md-6\"><p>Real time outage information for SFS and other systems.<\/p>\n<p><a class=\"btn btn-primary btn-sm \" target=\"_blank\" role=\"button\" href=\"http:\/\/outages.doit.wisc.edu\/\">Go<\/a><\/p><\/div>\n                    <div class=\"col-md-6\"><a href=\"http:\/\/outages.doit.wisc.edu\/\"><img loading=\"lazy\" decoding=\"async\" width=\"182\" height=\"61\" src=\"https:\/\/www.wisconsin.edu\/sfs\/wp-content\/uploads\/sites\/40\/2017\/02\/2017-02-10_17-46-11.jpg\" class=\"cfct-mod-image \" alt=\"UW Madison DoIT\" \/><\/a><\/div><\/div><\/div>\n\n\t\t\t<\/div><\/div><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":18,"featured_media":0,"parent":260,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-338","page","type-page","status-publish","hentry","cfct-can-haz-build"],"_links":{"self":[{"href":"https:\/\/www.wisconsin.edu\/sfs\/wp-json\/wp\/v2\/pages\/338","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wisconsin.edu\/sfs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.wisconsin.edu\/sfs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.wisconsin.edu\/sfs\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wisconsin.edu\/sfs\/wp-json\/wp\/v2\/comments?post=338"}],"version-history":[{"count":14,"href":"https:\/\/www.wisconsin.edu\/sfs\/wp-json\/wp\/v2\/pages\/338\/revisions"}],"predecessor-version":[{"id":12748,"href":"https:\/\/www.wisconsin.edu\/sfs\/wp-json\/wp\/v2\/pages\/338\/revisions\/12748"}],"up":[{"embeddable":true,"href":"https:\/\/www.wisconsin.edu\/sfs\/wp-json\/wp\/v2\/pages\/260"}],"wp:attachment":[{"href":"https:\/\/www.wisconsin.edu\/sfs\/wp-json\/wp\/v2\/media?parent=338"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}