Welcome to the UWSA Help Desk site!

Please use this site to browse support articles, remain updated on upcoming outages, locate contact information, and request services and assistance using our ticketing system.

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New Employee Information

Learn about the information services UW System Administration uses and offers.

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  1. New Online Training Option for Microsoft Products

    Information Services has obtained a limited number of 1-year subscriptions to NHGO NOW from New Horizons.  NHGO NOW contains short-segment video lessons on Microsoft applications like Excel, Word, Skype for Business, and Office 365. Visit the NHGO NOW page to learn more and to request access.

  1. Learn More About VoIP

    The transition to the new VoIP system begins soon.  Visit the Cisco VoIP System page to see the roll out schedule and answers to common questions.

  1. E-mail Distribution Group Changes

    All Outlook/Office 365 e-mail distribution groups can now be directly maintained by the group owners except for groups updated by automated OIS processes.  Like the groups that we created to replace the Mailman lists, please visit the Distribution Group Management page on the Help Desk web site to for options to maintain your distribution groups.

  1. Introducing Voice over Internet Protocol (VoIP)

    This fall/winter, the phone system used by UW System Administration will be replaced with a Voice over Internet Protocol (VoIP) system.  This is a joint project between UW Colleges and UW-Extension Central Information Technology Services (CITS) and the Office of Information Services (OIS). Some of you may have received information from UW-Madison regarding their VoIP

  1. Managing Distribution Groups

    Information Services has added features that enable you to manage your own Office 365 distribution groups (mailing lists).  Please visit the Manage Distribution Groups page on the Help Desk web site to make changes to a distribution group, create a contact to be added to a distribution group, or request a new distribution group. Please