{"id":95,"date":"2025-09-17T15:14:14","date_gmt":"2025-09-17T15:14:14","guid":{"rendered":"https:\/\/www.wisconsin.edu\/dle-new\/?page_id=95"},"modified":"2025-09-17T17:58:47","modified_gmt":"2025-09-17T17:58:47","slug":"change-request","status":"publish","type":"page","link":"https:\/\/www.wisconsin.edu\/dle\/change-request\/","title":{"rendered":"Change Request"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>The UW System Digital Learning Environment (DLE) includes cloud-based services (e.g., Canvas, Kaltura, and Zoom) that regularly receive product updates from our vendor partners. These regular product updates create a dynamic and flexible system where supporting change is built into our service management processes. The evolving landscape of teaching and learning also changes the functionality requirements for the DLE. Change requests from our DLE user community are welcomed and supported.<\/p>\n\n\n\n<p>To achieve a transparent, consistent, and efficient process, the change request process was developed. The timeframe to complete a request depends on the complexity of the request and the level of risk that the change introduces into the DLE. The request process is sequential and follows the stages outlined in the graphic shown below.&nbsp;<\/p>\n\n\n\n<p><span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\">If you would like to request a new tool or application to be integrated into the DLE, then please complete the\u00a0<a href=\"..\/external-application-requests\/\" target=\"_blank\" rel=\"noreferrer noopener\">New Tool Request<\/a>\u00a0process.<\/span><\/p>\n\n\n\n<p>To request a change, please complete the form:<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"..\/dle-change-request-form\">Change Request Form<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Change Request Process<br><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"524\" src=\"https:\/\/www.wisconsin.edu\/dle-new\/wp-content\/uploads\/sites\/362\/2025\/09\/ChangeRequestProcess-1024x524.png\" alt=\"Change Request Process Chart\" class=\"wp-image-99\" srcset=\"https:\/\/www.wisconsin.edu\/dle\/wp-content\/uploads\/sites\/362\/2025\/09\/ChangeRequestProcess-1024x524.png 1024w, https:\/\/www.wisconsin.edu\/dle\/wp-content\/uploads\/sites\/362\/2025\/09\/ChangeRequestProcess-300x154.png 300w, https:\/\/www.wisconsin.edu\/dle\/wp-content\/uploads\/sites\/362\/2025\/09\/ChangeRequestProcess-768x393.png 768w, https:\/\/www.wisconsin.edu\/dle\/wp-content\/uploads\/sites\/362\/2025\/09\/ChangeRequestProcess.png 1192w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">The following chart lists CHANGE REQUESTS and their status:<\/h2>\n\n\n\n<iframe loading=\"lazy\" width=\"100%\" height=\"1500px\" src=\"https:\/\/dle.uwsa.edu\/UWSALTI\/status\/ChangeRequests.php\" aria-label=\"Chart showing change requests and their status\"><\/iframe>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The UW System Digital Learning Environment (DLE) includes cloud-based services (e.g., Canvas, Kaltura, and Zoom) that regularly receive product updates from our vendor partners. These regular product updates create a dynamic and flexible system where supporting change is built into our service management processes. The evolving landscape of teaching and learning also changes the functionality [&hellip;]<\/p>\n","protected":false},"author":3198,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-95","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.wisconsin.edu\/dle\/wp-json\/wp\/v2\/pages\/95","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wisconsin.edu\/dle\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.wisconsin.edu\/dle\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.wisconsin.edu\/dle\/wp-json\/wp\/v2\/users\/3198"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wisconsin.edu\/dle\/wp-json\/wp\/v2\/comments?post=95"}],"version-history":[{"count":6,"href":"https:\/\/www.wisconsin.edu\/dle\/wp-json\/wp\/v2\/pages\/95\/revisions"}],"predecessor-version":[{"id":128,"href":"https:\/\/www.wisconsin.edu\/dle\/wp-json\/wp\/v2\/pages\/95\/revisions\/128"}],"wp:attachment":[{"href":"https:\/\/www.wisconsin.edu\/dle\/wp-json\/wp\/v2\/media?parent=95"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}