News

Learn@UW/D2L - RESOLVED: Intermittent issue uploading files (12:30-3:36 pm 2/8/16)

RESOLVED:Some Learn@UW/D2L users experienced an intermittent issue or slow response when attempting to upload files from approximately 12:30 pm and 3:36 pm on Monday, February 8. The issue was identified and resolved.

Posted on 8 February 2016 | 10:10 pm

Learn@UW/D2L - Issue viewing files with Document Viewer (Update: 2/3/16)

UPDATE (2/3/16):The action taken on Tuesday, February 2, 2016, did not resolve the outstanding issue. The investigation continues with assistance of the vendor as a high priority issue. We will update this announcement with additional details as developments occur.

UPDATE (2/2/16):The effort to resolve this issue continues. The vendor recommended a course of action, which has the potential to delay access to viewing a file using the Document Viewer. This behavior may occur after 10 am on Tuesday, February 2, 2016.

Some Learn@UW/D2L users are unable to access specific files in the Document Viewer in the Content and Dropbox tools, which was first reported on Thursday, January 21. Users experiencing this problem will receive the error message, "There was an error converting this document. Some or all of it may not be displayed."

Workaround: those affected by this issue can access the affected documents by downloading them (selecting the "Download" option that appears below the window displaying the error message or clicking the down arrow on the right side of the document viewer frame).

Posted on 3 February 2016 | 7:23 pm

Students

Student Login

UW System Faculty & Staff

Faculty & Staff Login

Consortium/Alliance Users

Consortium/Alliance Users

Technical Support

If you’re experiencing an issue or unscheduled outage:

  • CHECK WITH YOUR PROGRAM’S HELP DESK OR SUPPORT FIRST.
  • Report a problem.
  • Contact the UW-Madison Helpdesk at +1-(608)-264-HELP (4357). Mention that your course is on UW System Administration’s D2L.

Maintenance Schedule

D2L may be unavailable during these times:

  • Daily: 1:00 to 4:00 a.m.
  • Thursdays: 5:00 to 7:00 a.m.

Avoid taking quizzes or other activities which may affect your grades during these times.