Learn@UW/D2L - Issue viewing files with Document Viewer (Update: 2/3/16)

UPDATE (2/3/16):The action taken on Tuesday, February 2, 2016, did not resolve the outstanding issue. The investigation continues with assistance of the vendor as a high priority issue. We will update this announcement with additional details as developments occur.

UPDATE (2/2/16):The effort to resolve this issue continues. The vendor recommended a course of action, which has the potential to delay access to viewing a file using the Document Viewer. This behavior may occur after 10 am on Tuesday, February 2, 2016.

Some Learn@UW/D2L users are unable to access specific files in the Document Viewer in the Content and Dropbox tools, which was first reported on Thursday, January 21. Users experiencing this problem will receive the error message, "There was an error converting this document. Some or all of it may not be displayed."

Workaround: those affected by this issue can access the affected documents by downloading them (selecting the "Download" option that appears below the window displaying the error message or clicking the down arrow on the right side of the document viewer frame).

Posted on 3 February 2016 | 7:23 pm


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If you’re experiencing an issue or unscheduled outage:

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  • Contact the UW-Madison Helpdesk at +1-(608)-264-HELP (4357). Mention that your course is on UW System Administration’s D2L.

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