News

Blackboard Collaborate: Service Issue (4/17/15)

UPDATE:The vendor reports that all services have been restored as of 1:43 p.m.

The vendor, Blackboard, reported an issue with the service as of 12:32 p.m. on Friday, April 17, 2015. Users would have received the error, "unable to contact authentication server," when attempting to launch a session.

Posted on 17 April 2015 | 6:47 pm

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If you’re experiencing an issue or unscheduled outage:

  • CHECK WITH YOUR PROGRAM’S HELP DESK OR SUPPORT FIRST.
  • Report a problem.
  • Contact the UW-Madison Helpdesk at +1-(608)-264-HELP (4357). Mention that your course is on UW System Administration’s D2L.

Maintenance Schedule

D2L may be unavailable during these times:

  • Daily: 1:00 to 4:00 a.m.
  • Thursdays: 5:00 to 7:00 a.m.

Avoid taking quizzes or other activities which may affect your grades during these times.